Top 18959 Development applications manager Jobs in Remote

Resolution Manager
Confidential —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
10d
Program Manager/Training Lead
Contact Government Services, LLC —Remote
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Agile Delivery Project Manager
Hillview Consulting —Remote
- $45 - $50 an hour
- Contract
- Remote
- Mid-level
- Bachelor's degree
- Team management
Quick Apply
Transformation Manager
Vizient, Inc. —Remote
- $88,900 - $155,500 a year
- 5 years
- Analysis skills
- Travel
Credentialing Manager
Integrated Services for Behavioral Health —Remote
- $87,000 - $108,000 a year
- 3 years
- Organizational skills
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Content Development Manager
Dynata —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- Data analysis skills
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
Project Manager
Fluxx —Remote
- $100,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
Senior Enablement Experience Manager
Vanta —Remote
- $142,000 - $167,000 a year
- Full-time
- Remote
- Continuous improvement
- US work authorization
- Senior level
- Commuter assistance
- Paid parental leave
Sr Manager, Provider Contract Development – Business Integration Lead (Remote)
Amgen —Remote
- $144,225.45 - $195,128.55 a year
- Contract
- Remote
- Doctoral degree
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
9d
Program Manager
Logistics Management Institute —Remote
- $134,267 - $232,404 a year
- Full-time
- 6 years
- Office
- Master's degree
Contract Program Manager / Project Lead
Leading Edge Skills —Remote
- $90 - $120 an hour
- Contract
- Remote
- 6 years
- Mid-level
- Master's degree
Quick Apply
1d
Manager - Transformation Office
Cicero Group —Remote
- Full-time
- Continuous improvement
- Mentoring
- Senior level
Quick Apply
Accessibility Program Manager
Project Management Institute —Remote
- $131,600 - $160,800 a year
- Full-time
- Remote
- 7 years
- Master's degree
- Bachelor's degree
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Development Manager
iPROMOTEu —Remote
- $125,000 - $160,000 a year
- Remote
- Management
- Heavy lifting
- SQL
Quick Apply
Senior Development Manager
NTT Global Data Centers —Remote
- $147,700 - $186,800 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
Decentralized Learning Manager (Central Time)
Panda Restaurant Group —Remote
- $112,500 - $158,000 a year
- Email
- Remote
- Classroom
- 5 years
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
10d
Senior Proposal Manager
Visionary Integration Professionals LLC —Remote
- $100,000 - $140,000 a year
- Remote
- 5 years
- Bachelor of Science
- Senior level
- Paid holidays
- Disability insurance
Customer Service Quality Manager
Parsons —Remote
- $103,500 - $181,100 a year
- Holidays
- Remote
- Background check
- Up to 50% travel
- Engineering
- Wellness program
- Paid holidays
Customer Success Manager
Tonkean —Remote
- $145,000 - $165,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for development applications manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resolution Manager

Confidential
Remote

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Team supervision
Managing teams in a customer support role
Writing skills
Research
Team development
Supervising experience
Leading team collaboration initiatives
Adaptability
Manual handling
Training & development
Documentation Handling
General management

Full Job Description

JOB SUMMARY:

The Resolutions Manager is accountable for the overall management, integrity, and effectiveness of the customer escalations and consumer complaint function. The Resolutions Manager leads a high-performing group of 20 resolutions professionals, dedicated to handling advanced escalations and skillfully resolving complex customer issues.

This role owns the end-to-end process for intake, investigation, resolution, documentation, reporting, analysis, and continuous improvement of escalated and formal customer complaints, ensuring timely, compliant, consistent, and risk-aware outcomes aligned with company policy, regulatory expectations, and customer experience standards.

The Resolutions Manager provides functional oversight including setting standards, establishing processes, monitoring quality and timeliness, identifying trends and risk patterns, and partnering with Legal, Compliance, Claims, Operations, and Customer Experience to drive systemic improvements. While the Resolutions Manager may directly handle complex or sensitive cases as needed, the primary responsibility is to ensure the function and its people operate effectively, consistently, and in alignment with organizational and regulatory expectations.

DUTIES AND RESPONSIBILITIES:

Overall responsibility for ensuring appropriate development of solution plans for escalated customer complaints forwarded by consumer advocacy groups such as the BBB and BCA, as well as regulatory bodies such as the state’s attorney general’s office and departments of insurance.
Manage, mentor and motivate a team of Resolutions Representatives andSpecialists. Conduct regular 1:1s with team leads, and team members as appropriate, to provide ongoing coaching and training to support high performance and efficient resolution.
Identify and analyze complaint patterns, root causes, and risk indicators; escalate systemic risks to Legal and executive leadership
Maintain current and complete records of complaint and resolution activity using departmental tracking tools
Ensure integrity, completeness, and accuracy of complaint records and reporting
Ensure each team member is conducting thorough research and analysis of escalated complaints referring to departmental guidelines, compliance information, and the customer’s vehicle service contract to make informed, cost-effective, and accurate resolution determinations
Execute direct-contact resolutions of escalated and formal customer complaints, according to best practice and prevailing policies and procedures. Direct contact shall include telephone, email and mail contact with a complainant, as well as mail, phone, and email contact with regulatory and consumer advocacy bodies as necessary to accomplish resolution of complaints
Accountable for regulatory responsiveness SLAs, complaint backlog health, and resolution consistency
Draft and submit formal responses as required for formal complaints, including responses to consumer advocacy groups and state regulators
Has authority to approve resolutions up to defined thresholds and escalate beyond those thresholds.
Review, audit, and analyze departmental processes to ensure best practices adherence
Other duties as assigned or as business needs arise.

QUALIFICATIONS:

Minimum 5 years of experience and a successful track record in resolutions management.
Call center and/or conflict resolution experience required
Demonstrated advanced ability to communicate verbally and in writing throughout all levels, including customers and consumer advocacy bodies
Experience leading a team and providing effective coaching,
Excellent analytical and problem-solving skills, including research and investigation
Critical thinking and ability to grasp a larger picture from minor details
Ability to organize and maintain integrity, completeness, auditability, and accuracy of complaint records and reporting of work tasks
Ability to adapt to dynamic situations while maintaining day-to-day functions.
Demonstrated experience owning or leading a function, program, or process area
Strong judgment and ability to assess legal, regulatory, reputational, and customer risk.
Ability to influence cross-functionally and drive change without direct authority.

PHYSICAL REQUIREMENTS:

Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
Must be able to lift 25 pounds.

Candidates must pass a pre-employment Background Check. We are an E-Verify employer.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

development applications manager jobs in remote

Resolution Manager

Program Manager/Training Lead

Agile Delivery Project Manager

Transformation Manager

Credentialing Manager

Content Development Manager

Project Manager

Senior Enablement Experience Manager

Sr Manager, Provider Contract Development – Business Integration Lead (Remote)

Program Manager

Contract Program Manager / Project Lead

Manager - Transformation Office

Accessibility Program Manager

Customer Success Manager

Development Manager

Senior Development Manager

Decentralized Learning Manager (Central Time)

Senior Proposal Manager

Customer Service Quality Manager

Customer Success Manager

I want to receive the latest job alert for development applications manager in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected