Top 193 Downstream services, inc. Jobs in Remote

Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Sr Analyst, Analytics Ops, M&C [C]
TalentBurst, Inc. —New York, NY
- Contract
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
Business Systems Analyst II
Robert Half —San Ramon, CA
- $77,000 - $113,000 a year
- Email
- Remote
- Background check
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
10d
Pharmacy Technician, Patient Services
Empower Pharmacy —Houston, TX
- Remote
- Office
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Director, HR Business Partner – Medical Group
Curana Health —Remote
- From $135,000 a year
- Full-time
- Bachelor's degree
- Older adults
- In-person
Membership Growth & Operations Contractor
Blavity Inc. —Remote
- $45 an hour
- Part-time
- Remote
- Marketing
- Mid-level
- 3 years
Quick Apply
Associate, Construction Quality Control (1099 Contractor)
Darwin Homes Inc. —Remote
- $40 an hour
- Contract
- Mid-level
- Residential
- Organizational skills
Quick Apply
3d
Account Manager - B2B Sales
Used Cardboard Boxes Inc. —Remote
- $90,000 - $300,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- 2 years
- Paid holidays
- Health insurance
Quick Apply
13d
Talent Sourcing Partner (1099)
PVM, Inc. —Huntsville, AL
- Remote
- Mid-level
Quick Apply
Deal Operations
Sword Health —Remote
- $40,600 - $63,800 a year
- Full-time
- Remote
- US work authorization
- Senior level
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
Business Systems Senior Analyst
Ventra Health, Inc. —Remote
- Full-time
- Remote
- Microsoft Outlook
- Basic math
- Mid-level
- Referral program
AI Architect
Aroha Technologies Inc —Remote
- Contract
- Remote
- Azure
- System design
- SQL
Quick Apply
Senior Platform Developer
Krasan Consulting Services Inc —Springfield, IL
- $70 - $75 an hour
- Full-time
- Remote
- SQL
- Senior level
Quick Apply
UKG Ready Specialist - Contract
Pindrop —Atlanta, GA
- $50 an hour
- Contract
- Remote
- System design
- Employment & labor law
- Mid-level
Quick Apply
13d
Custodian Relationship Manager
Vestmark, Inc. —Boston, MA
- $110,000 - $140,000 a year
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Senior Consumer Experience Professional
Centerwell —Remote
- $71,100 - $97,800 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Sr Engineer, Data Science & Machine Learning Operations - remote opportunity
Tivity Health, Inc. —Remote
- $165,000 - $200,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Senior level
- Health insurance
- Dental insurance
Project Manager
Yardi Systems, Inc. —Remote
- $89,600 - $100,800 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Residential
- Profit sharing
Manager, Mid-Market Sales
Block —San Francisco, CA
- $164,300 - $253,200 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Recruiting
- Paid parental leave
- Health savings account
Quick Apply
Digital Marketing Specialist
Best Upon Request Corporate, Inc. —Remote
- $63,000 - $68,000 a year
- Background check
- Mid-level
- Travel
- Health insurance
Quick Apply

I want to receive the latest job alert for downstream services, inc. in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Associate - Depositions

Filevine -
Remote

Apply Now

Job Details

Full-time
$61,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Technical support via phone
Account maintenance
Phone communication
Zoom
Process design
Mid-level
Managing clients in a customer support role
Data quality management
Schedule management
Collaboration with product development teams
Phone customer support
Zendesk
Decision making
Customer engagement
SaaS platforms
Data reporting support
Customer support
Customer satisfaction improvement
Technical support via email
SaaS
Process management
Legal workflow optimization
Email support
Cross-functional communication
Time management

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Do

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

Who You Are

2+ years in customer or technical support in a fast-paced environment
Process-minded and detail-oriented, with strong organizational and time management skills
Empathetic communicator who thrives in both written and verbal customer interactions
Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
Legal, legal tech, and back-office operations experience is a plus
Zendesk, Quo, and Zoom experience is a plus

Compensation Information: $61,000-72,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

downstream services, inc. jobs in remote

Customer Support Associate - Depositions

Sr Analyst, Analytics Ops, M&C [C]

Business Systems Analyst II

Pharmacy Technician, Patient Services

Director, HR Business Partner – Medical Group

Membership Growth & Operations Contractor

Associate, Construction Quality Control (1099 Contractor)

Account Manager - B2B Sales

Talent Sourcing Partner (1099)

Deal Operations

Business Systems Senior Analyst

AI Architect

Senior Platform Developer

UKG Ready Specialist - Contract

Custodian Relationship Manager

Senior Consumer Experience Professional

Sr Engineer, Data Science & Machine Learning Operations - remote opportunity

Project Manager

Manager, Mid-Market Sales

Digital Marketing Specialist

I want to receive the latest job alert for downstream services, inc. in remote

Related Searches

Explore jobs in more locations

What You'll Do

Who You Are

Job Seeker Tools

Employer Tools

Browse

Stay Connected