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Field Service Technician/Engineer

Microtrac Inc. -
Remote

Apply Now

Job Details

$35 - $39 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Equipment service recordkeeping
Field service equipment repair
Post-sales product instruction
Computer operation
On-site technical support
Customer relationship building
Email customer support
Technical support via phone
Safety protocol adherence
Phone communication
Technical documentation
Engineering
In-person customer service
Mid-level
Client relationship development
User training (technical support)
3 years
Optics
Maintenance activity documentation
Phone customer support
Laboratory equipment repair
Bachelor’s degree in engineering
Customer engagement
Compliance documentation
Instrumentation commissioning
Computer skills
Associate's degree in engineering
Field engineering equipment installation
Commissioning phase involvement
Technical support via email

Full Job Description

Do you thrive on technical challenges and enjoy making a difference for customers? Apply now to join our team!

Microtrac is a pioneer and leading manufacturer of light scattering instruments for particle analysis. While Microtrac existed first as a business segment within a larger organization, the company Microtrac Inc. was ultimately founded in 1999 and has since been growing steadily. The instruments are used both for industrial applications and material research. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.

Our commitment to delivering reliable laboratory equipment and exceptional customer support is key to our success. Therefore, we are looking for a Field Service Technician/Engineer to strengthen our team and ensure our customers experience optimal performance and satisfaction. At Microtrac, you don’t just work—you empower yourself by growing your skills, making an impact, and shaping the future of lab technology.

Responsibilities

Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start.
Deliver comprehensive operation and software training, empowering customers to use equipment safely and effectively.
Perform field repairs and preventive maintenance to minimize downtime and maximize productivity for our clients.
Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism.
Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner.
Accurately document service visits and maintain clear records, supporting continuous improvement and compliance.
Adhere to company policies and standards, ensuring service excellence and safety at every step.

As Field Service Technician/Engineer you're a perfect match, if...

A Bachelor’s or Associate Degree in Engineering or a Technical discipline is part of your qualifications.
At least 3 years’ experience servicing or repairing laboratory instruments in field settings is among your strengths.
Technical foundation includes knowledge of optical, mechanical, electronics, and computer systems.
Strong communication and interpersonal skills help you succeed in customer-facing roles.
Diagnosing and resolving complex technical issues, even under pressure, is a strength.
Documentation and reporting are handled with attention to detail.
Self-management, multitasking, and effective time management are second nature to you.
Willingness and ability to travel up to 75% domestically, with easy access to major airports.

What we have to offer

An interesting and diversified job as well as a dynamic and open working atmosphere
A performance-related, success-oriented salary
Health, Dental & Vision Insurance (employee only premium paid for by company)
Health Reimbursement Account
401k w/ company match (after 6 months)
Group Life Insurance
PTO

Interested?

An online application is the fastest way to success!

We are looking forward to receiving your application!

Mictrotrac Inc. · 3230 N. Susquehanna Trail · York · PA · 17406
Phone: +1 (717) 843-4433

Apply Now

Refine Your Search

electronics engineer jobs in remote

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MES Engineer - POMSnet

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Technical Support Engineer

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Do you thrive on technical challenges and enjoy making a difference for customers? Apply now to join our team!

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As Field Service Technician/Engineer you're a perfect match, if...

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