Top 5253 Email program manager Jobs in Remote

Service Delivery Coordinator(Telecom/Project Manager)
Intelletrace, Inc. —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Background check
- Salesforce
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Accounts Receivable Specialist- Behavioral Health Billing (Full-time)
Wedgwood Christian Services —Grand Rapids, MI
- $22 - $25 an hour
- Full-time
- Remote
- 5 years
- Residential
- Children
- Paid training
- 403(b) matching
Quick Apply
eCommerce Manager-DTC Growth
Bones Coffee Company —Remote
- From $65,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Merchandising
Quick Apply
Audio/Visual Project Manager
OnSite Media —Remote
- $55,000 - $65,000 a year
- Full-time
- Remote
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
5d
Operational Learning & Development Manager - Commercial Roofing
Roofing Talent America —Dallas, TX
- $75,000 - $90,000 a year
- Email
- Remote
- Travel
- Senior level
- Commercial
- Paid time off
Quick Apply
5d
Program Assistant
Population Services International —Washington, DC
- $21 - $29 an hour
- Full-time
- Remote
- Background check
- Microsoft Office
- US work authorization
- Health insurance
Training Program Manager
Grant Street Group —Remote
- $75,000 - $110,000 a year
- Online Application
- Remote
- Mid-level
- 3 years
- Travel
QA/QC Manager - Human Services Program - Baton Rouge, LA Remote
The Workforce Group —Baton Rouge, LA
- $30 - $33 an hour
- Remote
- Spanish
- Pass drug screening
- English
Quick Apply
Program Manager (contract)
Microsoft —Remote
- $34.00 - $38.50 an hour
- Contract
- Remote
- Mid-level
- Continuous improvement
- US work authorization
- Health savings account
- AD&D insurance
Onboarding Coordinator
RCX Sports —Remote
- $50,000 - $52,000 a year
- Weekends as needed
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
5d
HPC Advanced Customer Support Specialist
Leidos —Remote
- $82,550 - $149,225 a year
- Full-time
- Remote
- 6 years
- Master's degree
- Bachelor's degree
Email Marketing Manager
TechnologyAdvice —Remote
- $75,000 - $85,000 a year
- Email
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- AD&D insurance
Quick Apply
Training Operations Program Manager
Otsuka —Remote
- $107,718 - $161,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Paid holidays
3d
Email/SMS Marketing Manager
Hi-Altitude Brands —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Leadership
- Communication skills
- Profit sharing
- Disability insurance
Quick Apply
People Generalist (100% Remote)
ClearCaptions, LLC —Remote
- $56,000 - $70,000 a year
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
Quick Apply
12d
Group Coaching Program Manager (Part-Time, Remote)
Atla Creative Studio —Remote
- $3,000 a month
- Part-time
- Remote
- Writing skills
- Mid-level
- Project management
- Flexible spending account
- Opportunities for advancement
Quick Apply
11d
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quality Assurance Associate
Conduent State Healthcare, LLC —Remote
- $16 - $17 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
11d
Client Experience Manager
Jets.com —Remote
- $65,000 - $85,000 a year
- 8 hour shift
- Remote
- Background check
- Mid-level
- US work authorization
- Continuing education credits
- Health insurance
Quick Apply
Benefits Administration Services Associate
Conduent Business Services, LLC —Remote
- $18.44 an hour
- 8 hour shift
- Remote
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
- Paid holidays
8d

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email program manager jobs near remote

Service Delivery Coordinator(Telecom/Project Manager)

Intelletrace, Inc. -
Remote

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Customer communication
Telecommunications project coordination
Salesforce
Fiber optic network
Bachelor's degree
Data entry
Client communication management
Customer support
Managing projects
Productivity software
Carrier management
Status Reporting
Technical Proficiency
Database software proficiency

Full Job Description

About Intelletrace

At Intelletrace, we are guided by our core values of Communication, Teamwork, Respect, Accountability, and Learning. We believe in fostering an environment where every team member is empowered to excel, innovate, and contribute to our shared success.

The Opportunity

The Intelletrace Service Delivery Team is looking for a Service Coordinator/Project Manager (Telecom) to successfully coordinate and deliver all assigned vendor orders (new circuits/cross-connects, phone services, physical network location moves, modifications to existing services, and cancellations), often with time-sensitive deadlines. This includes the execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. The Service Coordinator/Project Manager (IT/Telecom) position involves demanding levels of internal and customer-facing communication. The primary objective is to provide excellent customer service, working smoothly with both internal and external Customers; ensuring on-time delivery in accordance with Customer and Company expectations.

What You'll Do

Manage the full delivery of services (circuits, cross-connects, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met.
Communicate with management on the status of tasks and workflows; informing internal customers and setting accurate expectations.
Work with vendors to coordinate deliverables, schedule tests, manage troubleshooting and validate billing details.
Manage the internal database systems to accurately reflect service, system and vendor records.
Contribute to Vendor Service reviews.
Perform as a Level 1 escalation contact; propelling internal Teams after delayed or missed delivery of elements vital to project implementation, including equipment, fiber, Infrastructure, and 3rd party vendors.
Handle and resolve any issues for customers that are escalated for management attention.
Interface directly with the customer to communicate resolution of escalated requests, on-going project status & issues and answers to questions. Communications will be made via face-to-face meetings, email and/or regularly scheduled conference calls.
Manage and process Salesforce customer and order records, including disconnect orders and cancellations.
Create and maintain project work schedules, tracking customer requirements and translating customer requests into project deliverables.
Manage day-to-day project tasks for implementing Products and Services, from close of sale through hand-off to Customer Support.
Demonstrate proficiency in Service Delivery by managing multiple concurrent projects.
Coordinate other functional interaction to support implementations of projects.
Monitor work-flow requirements to meet timelines and quality expectations.
Demonstrate the ability to proactively prioritize requirements and effectively manage resources.
Maintain customer focus and a desire to work effectively across functions in a continuous improvement and dynamic environment.
Demonstrate initiative to anticipate requirements and act upon them before requested or required by the situation.
Accomplish a comprehensive understanding of Product and Service offerings.
Provide outstanding attention to detail.
Uphold a high level of communication skill, both written and verbal.
Perform other duties and responsibilities, as assigned.

Who You Are

The ideal candidate is an experienced Telecom customer service professional and a detail-oriented self-starter with a strong sense of professionalism and accountability. You must possess excellent problem-solving skills and a high degree of initiative, essential for managing multiple concurrent projects and acting as a Level 1 escalation contact.

Required Qualifications

Education: An Associate's Degree or an equivalent combination of education and experience in a related field is required. A Bachelor’s Degree is preferred.
Experience: 2-4 years of customer service experience is required. 3-5 years of customer service experience is preferred. Previous customer service experience in the Telecom industry is preferred.
Technical Skills: Proficiency with Microsoft Office Suite and experience with applicable databases, systems, and vendor software programs.
Core Competencies: Demonstrated excellence in Oral and Written Communication, Initiative, Judgment, Problem Solving, Professionalism, Drive for Excellence, and Accountability.

Physical Demands

This is a remote position. The role requires the ability to sit for extended periods, use hands to finger, handle, or feel, and talk or hear. The employee will occasionally need to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Statement

Intelletrace is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

E-Verify Statement

Intelletrace participates in E-Verify to confirm the employment eligibility of all newly hired employees. We will provide the Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS), including U.S. Citizenship and Immigration Services (USCIS), with information from each new employee’s Form I-9 to confirm work authorization.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off

Application Question(s):

Do you have 3 years of Project Management, Team Lead, Client interaction skill sets?
Have you worked for any of the following: ATT, Verizon, Lumen, Zayo or any other Local Exchange Carrier?
Do you have knowledge and understanding of Ethernet, SDWAN, point to point, dark fiber and internet products.

Education:

Bachelor's (Preferred)

Experience:

Project Management/Telecom: 3 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

email program manager jobs in remote

Service Delivery Coordinator(Telecom/Project Manager)

Accounts Receivable Specialist- Behavioral Health Billing (Full-time)

eCommerce Manager-DTC Growth

Audio/Visual Project Manager

Operational Learning & Development Manager - Commercial Roofing

Program Assistant

Training Program Manager

QA/QC Manager - Human Services Program - Baton Rouge, LA Remote

Program Manager (contract)

Onboarding Coordinator

HPC Advanced Customer Support Specialist

Email Marketing Manager

Training Operations Program Manager

Email/SMS Marketing Manager

People Generalist (100% Remote)

Group Coaching Program Manager (Part-Time, Remote)

Helpdesk Customer Support

Quality Assurance Associate

Client Experience Manager

Benefits Administration Services Associate

I want to receive the latest job alert for email program manager in remote

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