Top 153 Entry level tech support Jobs in Remote

Program Success Associate (Canadian French/ English Bilingual - East Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Program Success Associate (Canadian French/ English Bilingual - West Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
6d
Service Technician I - IT Help Desk
Maxor National Pharmacy Services, LLC —Remote
- $20.00 - $24.50 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Technical Customer Care Specialist I
Vitu, Inc. —Remote
- $19 - $24 an hour
- Full-time
- Remote
- High school diploma or GED
- Computer networking
- Associate's degree
- Commuter assistance
- Health savings account
Quick Apply
Support Technician - Remote
WheelHouse IT —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Mid-level
- Windows
- 1 year
Quick Apply
5d
Entry-Level Computer Support Technician
IT-Solution Services LLC —Tannersville, PA
- $22 - $25 an hour
- Part-time
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
5h
Service Desk Technician
West 4th Strategy —Remote
- $59,000 - $81,000 a year
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
IT Specialist
Kellermeyer Bergensons Services —Remote
- $28 - $30 an hour
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
1d
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Desktop Support Technician I
Empower AI Inc. —Remote
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
5d
Junior Data Support Analyst
Everforth ECS —Remote
- $60,000 - $70,000 a year
- Agile
- 1 year
- Communication skills
6d
Solutions Specialist I
J.D. Power —Remote
- $49,000 - $57,000 a year
- Email
- Remote
- Public speaking
- Communication skills
- Entry level
14d
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
Technical Consultant I
Alkami —Remote
- $72,000 - $90,000 a year
- Full-time
- Remote
- Computer Science
- Finance
- Bachelor's degree
- 401(k) matching
5d
Technical Product Analyst I
Deluxe —Remote
- $19 - $21 an hour
- Email
- 18 years or older
- Windows
- SQL
- Paid parental leave
- Employee stock purchase plan
Business Support Specialist- Salon and Spa space
Millennium Systems International —Remote
- $39,000 - $40,000 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
12d
Customer Support Specialist
HelloTeam —Remote
- Full-time
- Remote
- Computer literacy
- Writing skills
- Business Administration
Quick Apply
Desktop Support Analyst
Helion Technologies Inc —Indianapolis, IN
- $19 - $24 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Associate's degree
- Paid training
- Paid parental leave
Quick Apply
Customer Success Advocate
ClearStar —Remote
- $35,000 - $38,000 a year
- Full-time
- Remote
- Background check
- Continuous improvement
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
6d

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Program Success Associate (Canadian French/ English Bilingual - East Coast)

Tuition.io, Inc.
California

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Job Details

Full-time
$21.64 - $26.44 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Career development plan
Vision insurance
Professional development assistance
Life insurance

Qualifications

French
Interpersonal skills
Call center experience
English
Bachelor's degree
Zendesk
Attention to detail
Problem-solving
Ticketing system technical support
Time management

Full Job Description

The Role & Responsibilities

Tuition.io’s Program Success (Customer Support) department is growing and we are looking to add another exceptional associate to the team to assist with providing support for our new Tuition Assistance software platform. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:

Must be fluent in French Canadian & English.
This opening Is only available to U.S. candidates in EST or CT time zones
Deliver high quality customer support to end users of the Tuition.io platform through email, phone and online chat.
Ensure end user support issues are resolved both completely and timely.
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
This is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.
This is a remote role for the EST or CT time zones that reports to the Director of Program Success who is based in New York.
Develop operational knowledge of Tuition.io’s proprietary educational benefits platform.
Training for this role will start from 9am EST and will end at 5:30 pm EST as training will be conducted by our Director and Team Lead who are located on the East & West Coast.
Training is expected to take 4 weeks.
Once fully trained, this role will start at 8:00 am EST and will end at 4:30 pm EST. This start/end time cannot be changed.

Qualifications of Our Ideal Candidate:

Bi-lingual English/French with French Canadian Dialect
Must be a U.S. resident
2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
High level understanding of software troubleshooting and browser based software
Excellent verbal and written communication skills
Empathetic and a good listener
Strong customer advocate who goes the extra mile
Team player
Organized and resourceful with great time-management skills
Ability to learn and master new processes and procedures
Ability to manage multiple support channels including email tickets, live chat, and phone
Ability to thrive in a fast paced environment with rapidly changing priorities
High level of attention to detail and great problem solving skills
Bachelor’s degree

Bonus Points

Knowledge of Student Loans
Knowledge of Tuition Reimbursement or other educational benefits
Familiarity with modern workplace software such as Salesforce, Google Workspace, etc

About Tuition.io

Tuition.io is a well-funded, rapidly growing company based in San Mateo, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.

Job Type: Full-time

Pay: $21.64 - $26.44 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Zendesk: 1 year (Required)
Call center: 2 years (Required)
tech start-up: 2 years (Required)

Language:

Canadian French (Required)

Work Location: Remote

Quick Apply

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