Associate, Brand Copywriter (Work from Home)
Retail Bank Keep Me Informed (KMI) is seeking a talented Brand Copywriter to join our team. The Copywriter performs a key process role of composing and editing communications while capturing the intent and any mandatory requirements deemed necessary by Legal and Compliance. Responsibilities include creating content for digital and direct mail communications, proofreading other team members' work, documenting audit requirements and obtaining approvals from various key partners. The Copywriter is also responsible for performing annual reviews of automated communications and carrying out other projects throughout the year, while monitoring and tracking campaigns as scheduled. This individual also closely partners with our process managers, Brand and Digital partners and leadership to execute work in a timely manner. Other responsibilities include capturing stakeholder and accountable executive reviews and facilitating compiling meetings to define intent and language. The right candidate will create a positive internal and external customer experience with their creative writing, attention to detail and problem-solving abilities.
Key Responsibilities:
Create and update digital and direct mail servicing communications
Monitor and track campaigns throughout the creative process while providing guidance and influence as needed
Maintain and update templates and tools in accordance with Brand guidelines
Proofread peer content and provide editorial and design feedback
Help support and implement process improvement recommendations that focus on increased efficiency and reducing cost
Ensure communications remain in compliance with company policies and procedures and maintain internal audit document files
Communicate the creative details and timelines with all key stakeholders
Deliver quality work, on time, with exceptional attention to detail
Ad-hoc projects as assigned
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Basic Qualifications:
At least 2 years of experience in Technical or Professional writing
At least 2 years of experience working with Microsoft Office, Adobe and Google Suite products
Preferred Qualifications:
Bachelor's degree in Communications, English, Marketing, or Journalism
At least 3 years of experience working in the financial industry
At least 3 years of Adobe Workfront experience
At least 3 years of Brand experience in multi-channel communications
At least 1 year of experience with Jira
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $74,200 - $84,700 for Associate, Brand Copy Writer - WFH
Richmond, VA: $74,200 - $84,700 for Associate, Brand Copy Writer - WFH
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
