Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.
Summary: The Program Manager provides leadership, oversight, and coordination of one or more social service or community-based programs. The role is responsible for ensuring high-quality service delivery, staff supervision, compliance with policies and funding requirements, and collaboration with internal and external partners. The position supports individuals, families, or communities with complex needs and contributes to program growth, evaluation, and sustainability.
Essential Duties & Responsibilities:
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Oversee daily operations of assigned programs, including planning, implementation, monitoring, and evaluation.
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Supervise, train, support, and evaluate program staff to fulfill contractual responsibilities.
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Ensure services are delivered with fidelity to approved models, evidence-based practices, and organizational standards.
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Ensure training is delivered statewide on specified topics.
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Coordinate intake, referrals, assignments, authorizations, and service continuity as applicable.
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Monitor program outcomes, data collection, documentation, and reporting for accuracy and compliance.
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Collaborate with Director to ensure program billing is accurate and submitted as each program may require
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Collaborate with Director on implementing Program Improvement Planning
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Maintain compliance with organizational policies, state and federal regulations, and accreditation or quality standards.
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Collaborate with leadership on program development, budgeting, and continuous quality improvement.
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Build and maintain strong relationships with community partners, referral sources, and stakeholders.
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Respond to crises or urgent situations as needed and participate in on-call or emergency coverage when required.
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Participate in meetings, trainings, and cross-departmental initiatives.
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Support outreach, marketing, community education, and program growth activities.
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Contribute to staff development, onboarding, and professional training.
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Protect confidentiality and adhere to ethical, legal, and privacy requirements.
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Perform additional duties as assigned.
Qualifications:
- Bachelor’s degree in social work, psychology, counseling, human services, or a related field required.
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Master’s degree preferred for advanced or senior leadership roles.
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Relevant experience in program management, supervision, or direct service delivery required.
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Experience in nonprofit, community-based, or publicly funded programs preferred.
Other Skills and Abilities:
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Demonstrated leadership, organizational, and problem-solving skills.
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Strong verbal, written, and interpersonal communication skills.
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Ability to manage multiple priorities with limited supervision.
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Working knowledge of social service systems, behavioral health, housing, child or adult services, or related fields.
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Experience working with diverse populations and community partners.
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Ability to analyze data, prepare reports, and use electronic record systems.
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Ability to function effectively in both office-based and community-based environments.
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Capacity to respond professionally and effectively in stressful or crisis situations.
Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance,
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.
Core Values: V.O.I.C.E.
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V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.
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O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.
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I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.
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C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.
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E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.
Promotion & Advancement: To be considered for promotion to a higher position, the
employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.
Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at
[email protected].
All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.
