Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
DEPARTMENT: Loss Prevention
JOB TITLE: Loss Prevention Agent/Night Loss Prevention Agent
REPORTS TO: Director of Loss Prevention
JOB PURPOSE: To ensure the safety and tranquil stay of hotel Guests and Associates, and ensure the policies and procedures of the hotel are maintained in a safe and secure environment.
ESSENTIAL JOB FUNCTIONS:
- Performs security patrols and monitoring of the following areas of the property: restaurants, public areas, banquet and meeting space, guest floors, Associate entrance, parking areas, guest floors, office back of the house areas, and hotel exteriors.
- Visits all locations requiring special attention as frequently as required.
- Responds immediately to emergency incidents and security requests.
- Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to leadership.
- Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area.
- Ensures the safety of our guest, associates, and hotel property always.
- Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
- Performs all necessary administrative requirements of the Loss Prevention Department, this includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information.
- Creates and always maintains the highest standards of security, being professional in attitude, appearance, and application.
- Monitor associates entering and leaving the hotel and collects all package passes and inspects parcels taken from the hotel.
- Monitors the back entrance and receiving dock.
- Checks all personnel entering and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non-staff personnel to enter the premises.
- Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head.
- Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
- Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO Card system, etc.) are kept clean and in good working condition.
- Administers the hotel Lost and Found program.
- Maintains a continual line of communication with the Director of Loss Prevention.
- Understand all emergency procedures, and radio codes.
- Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager.
QUALIFICATIONS:
- One-year experience in a similar Loss Prevention role preferred.
- Must possess a valid Tennessee Unarmed Security Guard License upon date of hire.
- Must successfully complete and pass Dallas's Law training prior to date of hire.
- Experience in Loss Prevention in an upscale hospitality establishment preferred.
- Ability to become CPR and basic first aid certified.
- Good verbal/written communication skills with an ability to utilizing Microsoft Office, email and be computer proficient.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a flexible schedule including day, evening, weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS:
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
TOOLS & EQUIPMENT:
- Desktop computer (Opera, SALTO, Key control System, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:
[email protected].
