Top 1254 Guest experience manager Jobs in Remote

Guest Experience Manager
FIELDTRIP Hospitality LLC —Remote
- $70,000 - $85,000 a year
- 3 years
- Recruiting
- Senior level
7d
Senior Manager, Strategic Events & Experiences
Vetcove —Remote
- $100,000 - $170,000 a year
- Full-time
- Remote
- Background check
- Hospitality
- 7 years
- Health insurance
- Dental insurance
4d
Recruiter - Hotel Experience Required (contract)
Hilton —Remote
- $30 - $35 an hour
- Contract
- Remote
- Mid-level
- Organizational skills
- 1 year
DINFOS Guest Instructor – Ethics and Communication Skills
C2 Technologies —Remote
- $50,000 - $100,000 a year
- Remote
- Senior level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Corporate Events Manager
Lytx —Remote
- $123,000 - $155,000 a year
- Weekends as needed
- Background check
- Marketing
- Bachelor's degree
- Health savings account
- AD&D insurance
Program Manager, Events & Hospitality
Syracuse University —Remote
- $62,400 - $80,000 a year
- Online Application
- Remote
- 5 years
- Master's degree
- University
Retail Leasing & Acquisition Manager
Lush Handmade Cosmetics —Remote
- $130,000 - $145,000 a year
- Full-time
- Google Workspace
- Up to 50% travel
- 5 years
Quick Apply
Marketing Manager - Part Time (Remote)
Barn & Willow —Remote
- From $99 an hour
- Part-time
- Remote
- Mid-level
- 2 years
Listing Manager
Guesthop —San Francisco, CA
- $30 an hour
- Email
- Remote
- Mid-level
- Residential
- Experience equivalent to degree accepted
Project Manager – Fully Remote
BlackDog Advertising —Remote
- $55,000 - $75,000 a year
- Full-time
- Marketing
- Customer service
- 5 years
- Profit sharing
- AD&D insurance
Events Senior Manager
Eide Bailly LLP —Phoenix, AZ
- $118,000 - $160,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Disability insurance
Senior Vice President, Operations
Peregrine Hospitality Group —Remote
- $300,000 - $350,000 a year
- Remote
- 5 years
- Hotel
- Bachelor's degree
- Paid time off
- Parental leave
Quick Apply
DINFOS Guest Instructor – Intercultural Communication
C2 Technologies —Remote
- $50,000 - $100,000 a year
- Remote
- University
- Doctor of Philosophy
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Experience Partner 2
Granicus —Remote
- $67,000 - $72,300 a year
- Full-time
- Remote
- Mid-level
- 4 years
- Communication skills
- Paid parental leave
- Health savings account
Guest Recognition Manager
Orlando Informer —Orlando, FL
- $62,000 - $72,000 a year
- Weekends as needed
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Hyatt Sales Force Meetings & Events - Sales Coordinator (Remote)
Hyatt Corporate Office —Chicago, IL
- $26.66 - $30.76 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Senior Category Manager, Food & Beverage | Full-Time | Remote
Oak View Group —Remote
- $150,000 - $165,000 a year
- Full-time
- Up to 50% travel
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
7d
DINFOS Guest Instructor – Research and Communication Planning
C2 Technologies —Remote
- $50,000 - $100,000 a year
- Remote
- Research
- Doctor of Philosophy
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Food & Beverage Category Management
Legends Global —Remote
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- 3 years
Automotive Partnerships & Outreach Manager
Parts District —Remote
- $20,000.00 - $83,566.50 a year
- Contract
- Remote
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d

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guest experience manager jobs near remote

Guest Experience Manager

FIELDTRIP Hospitality LLC
Remote

Apply Now

Job Details

$70,000 - $85,000 a year
7 days ago

Qualifications

Managing teams in a customer support role
Team leadership
Managing hospitality teams
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Hospitality online booking platforms
Negotiation

Full Job Description

About Fieldtrip

Fieldtrip is a luxury hospitality company that’s committed to setting the standard for short term rental (AirBNB) experiences. Our growing portfolio of 100+ luxury homes combine the best aspects of a home with the brand promise of a high-end hotel. We are focused on delivering a seamless guest through strong team collaboration, clear processes, and consistent service standards.

About the Role

We’re looking for a hands-on Guest Experience Manager who leads from the front, not from behind a desk. This is a leadership role responsible for overseeing the full reservations pipeline and guest journey, while actively working alongside the team to deliver a high-touch, seamless experience.

This is not a “manage from above” role. You’ll be involved in the day-to-day; taking inquiries, stepping into shifts, coaching in real time, and setting the standard for what great service looks like.

What You’ll Do

Lead the Guest Experience Team

Manage a team of 6 guest service associates, owning the end-to-end guest journey; from first inquiry to post-stay follow-up
Ensure every interaction reflects a high-quality, personalized experience
Identify gaps in our SOPs and implement improvements
Handle high-stakes, sensitive guest resolutions cases

Manage & Elevate the Reservations Team

Hire, train, and develop a high-performing reservations team
Set clear expectations and hold the team accountable to performance standards
Coach in real time; providing feedback, improving communication quality, and closing gaps
Build a culture of ownership, urgency, and attention to detail

Drive Performance

Oversee reservations pipeline: inquiries, follow-ups, conversions, and bookings
Ensure response time standards and follow-up cadences are consistently met
Track and improve KPIs (conversion rate, response time, booking value, guest satisfaction)
Balance guest experience with revenue outcomes in day-to-day decision-making
Partner with leadership to align demand and conversion strategies

Be in the Work

Step into shifts as needed; handling guest inquiries, calls, and bookings
Support the team during peak periods, staffing gaps, or high-demand windows
Lead by example in tone, responsiveness, and service quality

Operational Excellence

Maintain CRM accuracy and pipeline integrity (lead status, notes, follow-ups, sources)
Refine SOPs for reservations, communication, and guest experience
Ensure consistency across all guest communications (email, SMS, phone)

What We’re Looking For

5+ years in hospitality, guest services, or reservations (vacation rentals or luxury hospitality preferred)
3+ years of proven experience managing and developing teams
Strong leadership style rooted in accountability
Comfortable being both strategic and highly hands-on
Excellent communication skills; written, verbal, and guest-facing
Experience with CRM systems and reservations pipelines
Ability to negotiate and have difficult conversations with high-value guests

What Sets You Apart

You have a proven track record dealing with difficult, high-stakes customers.
You don’t just manage; you coach, fix, and improve in real time
You don’t let things slip
You’re just as comfortable taking a guest call as you are reviewing performance metrics
You lead by doing and teaching, not delegating everything

Success in This Role Looks Like

Faster response times and stronger follow-up consistency
Increased lead-to-booking conversion rates
Reduced cancellations and refunds through better guest alignment and communication
A team that performs independently, but improves continuously
Guests who feel taken care of, not processed

Benefits & Pay

$70,000 - $85,000 depending on experience
Healthcare stipend
Complimentary stays at Fieldtrip properties

Apply Now

Refine Your Search

guest experience manager jobs in remote

Guest Experience Manager

Senior Manager, Strategic Events & Experiences

Recruiter - Hotel Experience Required (contract)

DINFOS Guest Instructor – Ethics and Communication Skills

Corporate Events Manager

Program Manager, Events & Hospitality

Retail Leasing & Acquisition Manager

Marketing Manager - Part Time (Remote)

Listing Manager

Project Manager – Fully Remote

Events Senior Manager

Senior Vice President, Operations

DINFOS Guest Instructor – Intercultural Communication

Experience Partner 2

Guest Recognition Manager

Hyatt Sales Force Meetings & Events - Sales Coordinator (Remote)

Senior Category Manager, Food & Beverage | Full-Time | Remote

DINFOS Guest Instructor – Research and Communication Planning

Senior Manager, Food & Beverage Category Management

Automotive Partnerships & Outreach Manager

I want to receive the latest job alert for guest experience manager in remote

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