Top 388 guest experience manager Jobs in remote

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Assistant Call Center Manager - IL
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MatCal NV Inc. —Remote
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7d

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guest experience manager jobs near remote

Franchise Business Consultant

Tropical Smoothie Café, LLC -
Remote

Apply Now

Job Details

Qualifications

Food and beverage product quality management
Kitchen health and safety standards
Sales negotiation
Microsoft Excel
Food service health code compliance
Café
ServSafe
Team leadership
Financial reporting
Coaching
Employee relationship building
Compliance monitoring
Food service inventory management
Hospitality industry experience
Team training
Franchise business model
Profit & Loss statement
Productivity software
Managing food service teams
General management

Full Job Description

SUMMARY OF RESPONSIBILITIES
This role is responsible for leading Operational Excellence including Brand Standards, Quality Products, Food Excellence and Guest Experience. This position is responsible for supporting a group of franchisees to drive franchisee sales and profits by leading all corporate programs and initiatives, including national promotions, coop leadership, inventory, brand and guest hospitality and food safety standards.

The Franchise Business Consultant will conduct regular meetings with franchisees to discuss state of the business, goal setting and provide tactics to improve overall sales, profits, and cafe operations. Included in the scope of responsibilities is coordinating with on-site team members who are assigned to assist with the new cafe opening process; implementation of all pre-opening activities to ensure adherence to a successful and timely opening; consultation with cafe management and ownership regarding the opening process. This position also includes conducting operational audits; coordination with team members conducting operations audits; monitoring progress on improvements; holding franchisees accountable for operational standards.

ESSENTIAL JOB RESPONSIBILITIES

Champion of the brand values. Demonstrate our values during all cafe visits and celebrate the teams when they demonstrate the values
Builds and maintains positive working relationships with franchisees, influencing performance by providing timely coaching feedback and critical support that builds overall franchisee capability
Increases sales and revenue by developing relationships with key decision makers and, through consultation, provides solutions to drive performance
Provides ongoing business consultation to franchisees including face-to-face quarterly business reviews, linking business decisions with results
Continually strives to improve franchise operations focusing on café profitability, operational excellence, and guest service leading to SMART action plans
Breaks down targets into relevant, cafe level goals
Drives the implementation of all company initiatives by motivating and supporting the franchisee to develop action plans that meet operational objectives
Actively shares and assists franchisees in adopting best practices
Conducts consultation with franchisees regarding preparation of actions plans, gains commitment for correction, and clearly defines consequences for non-compliance Effectively solve problems and coach franchisees by asking questions and gaining insight
Ensures franchisees becoming multi-unit are prepared operationally and have an effective support or infrastructure in place
Responsible for providing oversight with the franchisee, in coordination with the Operations Consultant, regarding both pre-/post activities for new cafe openings
Prioritize and prepare action plans for any new cafe performing below planned sales performance, including operational assessment and local store marketing plans in partnership with field marketing managers

REQUIRED EXPERIENCE

5+ years of management experience leading a team of 6 or more, including training and coaching, along with strong leadership and communication skills
Strong organizational, interpersonal, problem solving and influencing skills
5+ years of Direct experience working in restaurants, cafes, departments or units, P&L, inventory, operations, and customer service
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Working knowledge of restaurant/cafe compliance and inspection or auditing programs.
Proven record of leading a quality restaurant/cafe operation

EDUCATIONAL REQUIREMENTS

Bachelor’s degree preferred

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE

ServSafe certified.
Comprehensive knowledge of requirements and provisions of franchise agreements
Ability to communicate (verbally and written) clearly and effectively in all situations with strong interpersonal skills
Demonstrable negotiating/influencing skills
Must be proficient with Microsoft Office Suite programs (Excel, Word, and PowerPoint)
Demonstrable training experience, specifically in restaurant/cafe operations
Strong reasoning, analytical and active problem-solving techniques
Ability to interpret and understand policies and procedures and relate them to others
Ability to multi-task effectively prioritizing work against deadlines
Proven ability to build solid relationships and work effectively with others at all levels of an organization

WORKING CONDITIONS

75%+ travel

Must be comfortable working in a small company, fast-paced, and collaborative environment

SAFETY HAZARDS OF THE JOB

Minimal hazards - general office and cafe working conditions

BUDGETARY RESPONSIBILITY

This position will be responsible for a set budget on travel. All expenditures will be properly documented, approved and submitted for reconciliation.

Apply Now

Refine Your Search

guest experience manager jobs in remote

Franchise Business Consultant

Regional Human Resources Business Partner - West

Guest Instructor – Intercultural Communication

Real Estate Manager

Guest Instructor – Ethics and Communication Skills

Talent Acquisition Specialist

Customer Success Manager

Account Manager | Hospitality

Expedition Specialist - Reservations Agent

Real Time Analyst

Operations Admin/Property Manager

Real Estate Growth Executive

Senior Vice President, Operations

Manager, Remote Sales Support

Technical Support Agent

Dental Insurance Specialist

Onboarding Coach - Guest Experience

Assistant Call Center Manager - IL

LN Concerts, Production Assistant

Assistant District Manager & Trainer

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