Top 574 head of decision intelligence Jobs in remote

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rePurpose Global —Remote
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- Full-time
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- 1 year
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4d
Director, Legal Counsel - Contracts
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11d
Sports Trader
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3d
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Senior Director, Talent Acquisition
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Convo LLC —Remote
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9d
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Head of Creative Strategy
BM Digital —Remote
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SiriusPoint —Remote
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Vision Technology Inc. —Remote
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Customer Success Associate

rePurpose Global
Remote

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health insurance

Qualifications

Customer records maintenance
Customer communication
Customer relationship building
Managing clients in a customer support role
Pattern recognition
Data-driven problem-solving
Customer support
Data accuracy checks
Analytics
Customer data entry

Full Job Description

About Us

rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, leverage packaging data for business growth, and ensure compliance with evolving global standards. We're building powerful new features to empower customers with actionable insights and streamlined processes.

About the Role

We are looking for a detail-oriented and proactive Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This is a hands-on, high-impact role in a fast-paced environment, centered on delivering a seamless customer experience through efficient processes, strong tooling, and clear communication.

The role is execution-focused and spans customer lifecycle management at scale, owning automation workflows, playbooks, and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design, lifecycle improvements, and automation initiatives that reduce manual effort and improve customer outcomes.

This position is remote, but we prefer candidates located in New York or on the East Coast.

Key Responsibilities

Own and manage a high-volume portfolio of automated customer accounts
Deliver smooth onboarding experiences (webinars, account setup, communications enrollment)
Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA
Provide clear, helpful, and proactive communication that minimizes customer effort
Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates
Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively
Take ownership of renewals, ensuring continuity and identifying churn risks early
Track and report on ticket volumes, response times, SLA adherence, and customer health
Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules)
Design and improve customer-facing workflows, enablement materials, and lifecycle strategies, while identifying opportunities to automate and address trends across product, support, onboarding, and operations

Requirements

1-3 years of experience in customer success, support, operations, or similar
Strong spoken and written communication skills — clear, concise, and empathetic
Highly organized with the ability to juggle multiple priorities
Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean
Comfortable working with data and identifying patterns
Strong problem-solving skills — able to identify and propose effective solutions
Proactive mindset — you don’t wait to be told what to do
Ability to work autonomously, setting your own tasks and priorities to achieve goals
Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows
Interest in sustainability, climate, or impact-driven businesses
Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce)

Compensation and Benefits

Competitive Compensation: Enjoy a highly competitive salary package based on your skills and experience. The compensation range for this role is $70,000 - $90,000. If this is out of your preferred range, we’d still encourage you to apply, as we value the right fit over anything else!

Employee Benefits & Wellness Funds: Access medical coverage, a wellness fund, learning opportunities, and WeWork partnerships.

We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including education, experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else!

Location Preference:

We are looking for team members to be based at our head office in New York City, with 3 days/week in the office at 1460 Broadway.

We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

head of decision intelligence jobs in remote

Customer Success Associate

Editorial Fellow

Community Support Manager

National Account Executive-Natural Products & Functional Ingredients (Book of Biz Required)

Head of Distribution Strategy & Program Growth - MSI

Customer Care Representative

Director, Legal Counsel - Contracts

Sports Trader

Head of Strategic Partnerships

Customer Support Manager

Front End Engineer (Remote)

Senior Director, Talent Acquisition

Content Writer (12‑Month Maternity Cover)

High School History Teacher

Head of Marketing

Data Engineer

AI Enablement

Head of Creative Strategy

VP, Finance Strategy

Client Developer

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About Us

About the Role

This position is remote, but we prefer candidates located in New York or on the East Coast.

Key Responsibilities

Requirements

Compensation and Benefits

Location Preference:

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