Top 4 Healthcare helpdesk Jobs in Remote

Service Agent, Patient Care Coordinator
Talkiatry Management Services —Remote
- $18.90 an hour
- Full-time
- Remote
- Psychiatry
- Adults
- US work authorization
- Paid parental leave
- Paid holidays
Customer Care Associate (100% Remote)
Visualutions, Inc. —Spring, TX
- $21 - $25 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
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Operations Manager
General Dynamics Information Technology —Remote
- $97,968 - $132,250 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
14d
Senior Technical Project Manager, Healthcare — Growth Track Product
Sidebench —Santa Monica, CA
- $120,000 - $200,000 a year
- Remote
- Senior level
- Under 1 year

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Service Agent, Patient Care Coordinator

Talkiatry Management Services -
Remote

Apply Now

Job Details

Full-time
$18.90 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Live chat
Email customer support
Phone communication
Productivity software
Clinical staff scheduling
Patient scheduling via phone
Client interaction via phone calls

Full Job Description

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Corporate & TechnologyPatient Care Coordination

Compensation

$18.90 per hour

The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.

The successful candidate must be available to work one of the following shifts:

9:30am – 6:00pm EST

7:30am – 4:00pm EST

About us:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will:

Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Ensure that providers are scheduled for best use of time
Schedule appointments as needed in eClinicalWorks
Support clinicians via Microsoft Teams Chat to:
Schedule patient follow-up appointments
Reach out to patients who are late to tele visits
Send referral information to patients
Send discharge letters
Monitor and complete tickets in ServiceNow to:
Inform patients of insurance benefits
Respond to patient inquiries
Add copies of insurance cards/IDs to patient documents
Troubleshoot minor technological issues or escalate them to our helpdesk

You have:

Strong written and verbal communication skills
Excellent customer service skills
Ability to multitask while maintaining accuracy
Enjoy working in team-based environment

Must have:

Experience providing phone, email and chat-based customer service
Experience answering phones and multitasking in a fast-paced environment
Experience scheduling appointments
Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required
Microsoft Office (M365), plus if you have worked with Microsoft Teams

Why Talkiatry:

Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we’re a mental health company, and we put our team’s well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Apply Now

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healthcare helpdesk jobs in remote

Service Agent, Patient Care Coordinator

Customer Care Associate (100% Remote)

Operations Manager

Senior Technical Project Manager, Healthcare — Growth Track Product

More jobs to discover

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