Top 4 Help desk cyber security Jobs in Remote

Incident Manager
PingWind —Remote
- $84,000 - $116,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Military encouraged
- AD&D insurance
- Paid holidays
Quick Apply
13d
Cloud Security Tech Support
Tetra Tech —Washington, DC
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
9d
Cloud Security Tech Support
LS TECHNOLOGIES —Washington, DC
- Full-time
- Remote
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Consultant, Restoration and Remediation (Remote)
Surefire Cyber —Remote
- Online Application
- Remote
- Windows
- Linux
- Senior level
- Paid parental leave
- Health savings account
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Incident Manager

PingWind -
Remote

Quick Apply

Job Details

Full-time
$84,000 - $116,000 a year
13 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Incident management software
Vendor coordination
Security log analysis
Communication platforms
Bachelor's degree
Incident management operations support
Customer support ticket management
Collaborative technology platforms
Problem management
Incident report writing
Identity and access management (IAM) solutions
Ticketing system technical support
Identity & access management

Full Job Description

Location: Remote
Required Clearance: Public Trust
Required Education: Bachelors Degree
Required Experience: 3 years

Position Description

The Incident Manager leads incident management activities for the FSA IAM systems. This role ensures quick detection, response, and resolution of incidents to minimize disruption to FSA users, applications, and services. The Incident Manager follows FSA’s incident and problem management processes, coordinates with internal teams and external partners, and provides clear communication and reporting during incidents.

Responsibilities

The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They open or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They provide updates to FSA leadership during major incidents, deliver detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing real-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents related to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in security incident management, provide incident and event analysis support, and deliver mandatory after-hours and peak period coverage as required.

Required Qualifications

Strong knowledge of IT incident and problem management processes
Excellent ability to remain calm and lead under pressure during major incidents
Solid technical understanding of identity and access management systems
Clear verbal and written communication skills for updates and reporting
Ability to analyze logs, data, and system information quickly
Experience coordinating with technical teams, vendors, and stakeholders
Strong organizational skills to track actions, timelines, and resolutions
Familiarity with federal IT environments and compliance requirements
Availability and flexibility for after-hours and on-call support
Proficiency with ticketing systems and collaboration tools

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com

Our benefits include:

Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance

Veterans are encouraged to apply

Salary Range

$84k -116k

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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help desk cyber security jobs in remote

Incident Manager

Cloud Security Tech Support

Cloud Security Tech Support

Consultant, Restoration and Remediation (Remote)

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