Top 76 helpdesk manager Jobs in remote

Help Desk Analyst
Sanametrix —Remote
- $30 - $34 an hour
- Contract
- Remote
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
11d
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
9d
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
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Service Desk Manager - Tier II
IronOrbit —Remote
- $93,600 - $108,160 a year
- Full-time
- Remote
- Google Workspace
- Mid-level
- Windows
Information Technology Operations Manager
MediQuant LLC —Remote
- Weekends as needed
- Remote
- Background check
- Computer Science
- HIPAA
- Work from home
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Service Desk Analyst
Clinical Health Network —Remote
- $54,000 - $78,000 a year
- Full-time
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- AD&D insurance
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
IT Manager (Remote, Part-time)
Field Materials —Remote
- Choose your own hours
- Remote
- Google Workspace
- Mid-level
- Scripting
1d
IT Help Desk Specialist
TopDog Law LLC —Remote
- Full-time
- Remote
- Google Workspace
- Mid-level
- Windows
- Opportunities for advancement
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IT Manager
UniUni —Remote
- Full-time
- Remote
- Supervising experience
- SharePoint
- Senior level
Quick Apply
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
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Help Desk Manager/Administrator
Dine Development Corporation —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
IT Team Lead
Effortless Office —Remote
- $50,000 - $55,000 a year
- Full-time
- Remote
- PMP
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Service Desk Lead
Mi-Case —Remote
- $80,000 - $100,000 a year
- Email
- Computer Science
- Databases
- Analysis skills
3d
I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
8d
IT Support Lead
FiscalNote —Remote
- $80,000 - $95,000 a year
- Full-time
- Google Workspace
- 5 years
- Research
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Production Support Specialist
Agile Six —Remote
- $132,316 a year
- Email
- Remote
- Mid-level
- Master's degree
- Travel
- Paid parental leave
- Paid holidays
8d
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
11d
Technology Success Advocate
Bartlett Tree Experts —Remote
- $65,000 - $85,000 a year
- Weekends as needed
- Spanish
- Computer Science
- 5 years
- Paid holidays
- Disability insurance

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Help Desk Analyst

Sanametrix -
Remote

Quick Apply

Job Details

Contract
$30 - $34 an hour
11 days ago

Qualifications

Bachelor of Science
Student information system
Bachelor's degree
Attention to detail
Organizational skills

Full Job Description

*** US Citizenship is required for this position***

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies. We are looking for a Helpdesk Analyst to join our Sanametrix team in the Integrated Postsecondary Education Data System (IPEDs) Partner Support Center (PSC).

The Helpdesk Analyst provides front-line phone and email support to institutional keyholders and coordinators participating in IPEDS data collections. Specialists assist with survey navigation, registration support, password resets, and general reporting guidance across all survey components. They also work closely with fellow support center team members, managers, and software engineers to resolve issues reported by end users.

Remote environment requirements:

· Remote workspace for telework

· Dependable phone/internet connection

Duties and Responsibilities:

· Respond to inbound phone and email inquiries from institutions

· Assist with Data Collection System navigation and account access issues

· Support password resets and registration activities

· Provide guidance on survey forms, instructions, and edit messages

· Document all interactions within the case management system

· Escalate complex issues to Tier 2 analysts when appropriate

· Support keyholders during collection deadlines and active reporting periods

· Assist with outreach and nonresponse follow-up efforts

· Maintain professionalism and customer-service excellence during high-volume periods

Required Skills, Qualifications, Certifications:

· Ability to obtain and maintain a 5C Public Trust clearance.

· Holds a BA/BS degree plus two years of experience, or, if no BA/Bs a minimum of 4 years of experience in customer service, administrative support, data reporting, or related support roles.

· Strong written and verbal communication skills

· Ability to explain technical concepts clearly to institutional users

· Strong attention to detail and organizational skills

Desired Skills, Qualifications, Certifications:

· Experience with IPEDS or higher education reporting systems

· Familiarity with institutional research or student information systems

· Prior call center, help desk, or technical support experience

Pay: $30.00 - $34.00 per hour

Work Location: Remote

Quick Apply

Refine Your Search

helpdesk manager jobs in remote

Help Desk Analyst

Helpdesk Customer Support

IT Dispatcher (Remote - work from home)

Service Desk Manager - Tier II

Information Technology Operations Manager

Service Desk Analyst

Technical Support Agent

IT Manager (Remote, Part-time)

IT Help Desk Specialist

IT Manager

IT Support Manager - Internal Operations

Help Desk Manager/Administrator

IT Team Lead

Service Desk Lead

I9 Help Desk Manager

IT Support Lead

Technical and Customer Experience Advisor - Work From Home - US

Production Support Specialist

IT Support Technician - (REMOTE)

Technology Success Advocate

I want to receive the latest job alert for helpdesk manager in remote

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