Top 31 Helpdesk team leader Jobs in Remote

Help Desk Team Lead
Decypher Technologies —Remote
- $24 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
MTech Mobility —Remote
- $18 - $22 an hour
- Full-time
- Background check
- Heavy lifting
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
1d
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Customer Success Advocate
ClearStar —Remote
- $35,000 - $38,000 a year
- Full-time
- Remote
- Background check
- Continuous improvement
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
IT HELPDESK SPECIALIST
Client Server Software Solutions —Washington, DC
- Full-time
- Remote
- Computer Science
- Customer service
- Office
- Paid holidays
- Health insurance
Quick Apply
13d
Senior Manager, End User Services
GitLab —Remote
- $115,200 - $194,400 a year
- Full-time
- Remote
- Google Workspace
- Continuous improvement
- Senior level
- Employee stock purchase plan
- Health insurance
Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
6d
Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)
Highspring —Nashville, TN
- $16 - $19 an hour
- Remote
- Bilingual
- Research
- Ability to sit for extended periods
- Opportunities for advancement
Quick Apply
LN Venues, Venue Applications Support Analyst (IN, OH, WI, MO)
Live Nation —Remote
- Full-time
- Mid-level
- Office
- Fair chance
- Commuter assistance
- Health savings account
8d
Senior Manager, IT Support
Oura —Remote
- $198,050 - $233,000 a year
- On call
- Remote
- Travel
- Recruiting
- Senior level
- Paid holidays
- Health insurance
13h
Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Director of IT Innovation & AI
Ethos Life —Remote
- $149,000 - $262,000 a year
- Full-time
- Remote
- Continuous improvement
- Fair chance
- Senior level
- Life insurance
Software Support Engineer
Workiva —Remote
- $68,000 - $108,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- 401(k) matching
Tier 2 Support - Team Lead
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Manufacturing Business Systems Analyst
James Hardie —Chicago, IL
- $148,000 - $150,000 a year
- Email
- Remote
- 5 years
- ERP systems
- Research
- Wellness program
- Employee stock purchase plan
Director, Information Technology
Healthcare Financial Management Association —Remote
- $160,000 - $195,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
Quick Apply
3d
EMR Platform Owner
Metro Vein Centers —Remote
- From $120,000 a year
- Remote
- System design
- Senior level
- Leadership
Quick Apply
Agentic AI SME (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
13d
Director of IT & Security Operations
REALTIME SOFTWARE SOLUTIONS LLC —Remote
- $150,000 - $165,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid parental leave
- Paid holidays
Quick Apply
7d

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helpdesk team leader jobs near remote

Help Desk Team Lead

Decypher Technologies -
Remote

Quick Apply

Job Details

Full-time
$24 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Bachelor of Science
Windows
Network infrastructure
Bachelor's degree
Master of Business Administration

Full Job Description

Overview
We are seeking a dedicated and experienced Helpdesk Team Leader to oversee our technical support team. This role is essential in ensuring that our IT support operations run smoothly and efficiently. The Helpdesk Team Leader will be responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions. This position involves seamless communication with internal and external contact points to ensure exceptional customer service delivery in a timely and quality-focused manner.

Duties

IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, and VMware.
Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Engineer and implement system solutions for customers using technologies that meet their needs.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
System documentation and consulting.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Ability to work in a team and communicate effectively.
Develop in-depth knowledge of the technology stack and how it relates to customer’s needs.
Document internal processes and procedures related to duties and responsibilities.

Requirements

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
Self-motivated with the ability to work in a fast-moving environment.
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Self-motivated with the ability to work in a fast-moving environment.

Educational/Previous Experience Recommendations:

BA/BS, preferably in computer science or a related field.
MBA/MS preferred but not required.
5 or more years of IT or related experience.

Benefits:

Competitive salary based on experience and qualifications
Inclusive health, vision, and dental benefits
Performance-based incentives and generous bonus levels
Comprehensive on-the-job training and support
Positive working environment and corporate culture
Opportunities for career advancement

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

helpdesk team leader jobs in remote

Help Desk Team Lead

Help Desk Technician

Junior Engineer - Tier 1 Helpdesk Support

Technical Support Agent

Customer Success Advocate

IT HELPDESK SPECIALIST

Senior Manager, End User Services

Helpdesk Manager

Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

LN Venues, Venue Applications Support Analyst (IN, OH, WI, MO)

Senior Manager, IT Support

Technical Support Specialist, Oceania

Director of IT Innovation & AI

Software Support Engineer

Tier 2 Support - Team Lead

Manufacturing Business Systems Analyst

Director, Information Technology

EMR Platform Owner

Agentic AI SME (REMOTE)

Director of IT & Security Operations

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