Top 136 Hra fsa Jobs in Remote

Remote Customer Service - Employer Benefits
Navia Benefit Solutions —Remote
- $18 an hour
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Typing
- Health savings account
1d
Participant Advocate (Remote)
Navia Benefit Solutions —Remote
- $18 an hour
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Typing
- Health savings account
1d
Claims Associate
Health Advocate —Remote
- Full-time
- Microsoft Word
- Spanish
- English
- Health savings account
- Disability insurance
8d
Mass Tort Associate Attorney
Chaffin Luhana LLP —Remote
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
File Processor
Navia Benefit Solutions —Remote
- $18 - $20 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Entry level
- Health savings account
- Paid holidays
1d
File Tester
Navia Benefit Solutions —Remote
- $18 - $20 an hour
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- Entry level
- Health savings account
- Paid holidays
1d
Financial Crimes Analyst II, Third Party Partnerships
Lead Bank —Remote
- $89,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
9d
Technical Account Manager
Lead Bank —Remote
- $138,505 - $165,217 a year
- Full-time
- Remote
- Fair chance
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Mobilization Operations Associate
Indivisible Project —Remote
- $80,500 a year
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Sr. Onboarding Specialist - SaaS (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $80,000 - $100,000 a year
- Remote
- Microsoft Outlook
- 5 years
- Continuous improvement
- Health savings account
- Paid holidays
8d
Quality Reviewer
Crawford & Company —Atlanta, GA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
1d
Travel Project Manager
Graphic Information Systems —Remote
- $22 - $30 an hour
- Remote
- Microsoft Outlook
- Customer service
- Mid-level
- Travel reimbursement
- Profit sharing
Quick Apply
Client Services Relationship Manager
Navia Benefit Solutions —Remote
- $60,000 - $80,000 a year
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
1d
Reconciliation Specialist (Health & Benefits), Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $32 - $36 an hour
- Overtime
- Remote
- Mid-level
- Microsoft Office
- Bachelor's degree
- Health savings account
- Paid holidays
Senior Product Compliance Analyst
Lively —Remote
- $105,000 - $145,000 a year
- Remote
- HIPAA
- US work authorization
- Fair chance
- Paid parental leave
- Health savings account
Quick Apply
Sr. Support Content Strategist (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $92,000 - $112,000 a year
- Remote
- 6 years
- Marketing
- Office
- Health savings account
- Paid holidays
Capital Planning Analysts
The Greentree Group —Remote
- $75,000 - $115,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Analysis skills
- Paid training
- Paid parental leave
Quick Apply
Equine Claims Specialist
HDI Global Insurance Company —Remote
- $60,000 - $70,000 a year
- Remote
- Background check
- Pass drug screening
- Data analysis skills
- Wellness program
- Commuter assistance
Quick Apply
Health & Welfare Account Manager
Sentinel Group —Remote
- $58,000 - $68,000 a year
- Full-time
- Remote
- Mid-level
- Financial services
- Health savings account
- Paid holidays
Quick Apply

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Remote Customer Service - Employer Benefits

Navia Benefit Solutions -
Remote

Apply Now

Job Details

Full-time
$18 an hour
1 day ago

Benefits

Health savings account

Qualifications

Email customer support
Phone communication
Writing skills
Client inquiry handling
High school diploma or GED
Typing
Email support
Office phone management

Full Job Description

This position Pays $18/Hr
This is a remote opportunity

Training will be from 11a-7:30p (EST), 10a-6:30p (CST), 8a-4:30p (PST)

Once Training is complete, employees will be assigned a schedule between the hours of 8a-9p (EST), 7a-8p (CST), 5a-6p (PST)

Candidates should have open availability within these times.

About the Company

Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.

Position Summary

The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment.

Essential Functions

Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
- Answer incoming call within 60 seconds
- Emails received before 2pm must be answered the same day
- Emails received after 2pm must be answered by 10am the following day
- Voicemails received before 4pm must be responded to the same day
Comfortable navigating multiple internal software programs while troubleshooting participant issues.
Deescalate calls using available resources.
Identify and escalate issues that require additional research.
- Place the caller on hold while a ticket is entered to be submitted to the research team for investigation
Complete ongoing training to become well versed in different plan areas.
Backup other Contact Center team members.
Assist with updating processes and procedures.
Assist with additional activity as needed.
Act as a team player.

Exceptional attendance is required to ensure participant’s calls are answered in a timely manner and work is distributed fairly amongst team members.

Requirements

High School Diploma or GED.
Some college preferred, equivalent experience accepted.

Provide Excellent Customer Service:

Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want
Attentiveness – The ability to really listen to the participant is crucial for providing great service
Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt
Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic

Competent and Effective on internal skills: Able to effectively handle inbound calls and emails in at least 1-2 service areas.

Effective Delivery of Varied Communication Styles: Ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication occurs.

Multitasking: The ability to approach multiple tasks and clearly establish which task is more important than others, then immersing yourself in your immediate task, but not forgetting about what remains to be done next.

Effective Writing: The ability to craft a succinct response that addresses simple to complete inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar. Typing speed of at least 35 WPM.

Team Player: The ability to willingly work in cooperation with others. This means being accountable, the team counts on each member to be at work every day for work to be distributed fairly and to maximize customer service. Punctuality, this includes arriving to work on time and taking breaks and lunches on time to ensure that no individual team member is being inundated with calls because someone didn’t take their break on time. Maintain an encouraging and optimistic attitude, negative energy spreads like wildfire. Maintaining an encouraging and optimistic attitude is key to creating a collaborative and thriving environment.

Salary Description

$18/Hr.

Apply Now

Refine Your Search

hra fsa jobs in remote

Remote Customer Service - Employer Benefits

Participant Advocate (Remote)

Claims Associate

Mass Tort Associate Attorney

Support Specialist (Chat, Emails, Calls) Remote

File Processor

File Tester

Financial Crimes Analyst II, Third Party Partnerships

Technical Account Manager

Mobilization Operations Associate

Sr. Onboarding Specialist - SaaS (Remote)

Quality Reviewer

Travel Project Manager

Client Services Relationship Manager

Reconciliation Specialist (Health & Benefits), Remote

Senior Product Compliance Analyst

Sr. Support Content Strategist (Remote)

Capital Planning Analysts

Equine Claims Specialist

Health & Welfare Account Manager

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