Top 188 Inbound call center agent Jobs in Remote

Inbound Call Center Representative
AnswerNet Remote —Remote
- $16 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
3d
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Remote
- $15.50 - $16.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Remote Client Success Agent - Inbound
Nodeflix Technologies —Remote
- $55,000 - $75,000 a year
- Full-time
- Remote
- No experience needed
- Entry level
- Under 1 year
- Work from home
- Flexible schedule
Quick Apply
11d
Child Support Call Center Agent
Conduent State & Local Solutions, Inc —Remote
- $16.50 - $17.50 an hour
- Email
- Remote
- Spanish
- Computer literacy
- Pass drug screening
- Paid training
- Paid holidays
3d
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
- $12 - $14 an hour
- Email
- Remote
- Computer literacy
- Typing
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Insurance - Enrollment and Operations Call Center Specialist
HCC —Remote
- $45,000 - $60,000 a year
- Contract
- Remote
- Sales
- Writing skills
- HIPAA
- Flexible schedule
Quick Apply
2d
Contact Center Agent I
VNS Health —Manhattan, NY
- $17.49 - $21.80 an hour
- Per diem
- Remote
- English
- High school diploma or GED
- Bachelor's degree
Customer Service Agent
Speedy Glass —Remote
- Overtime
- Remote
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Agent
AnswerPro —Remote
- From $15 an hour
- Full-time
- Remote
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Agent
Senture —Remote
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Work from home
Remote Full time and Part time Call Center Agent
AnswerNet —El Paso, TX
- $15 an hour
- Part-time
- Remote
- Sales
- Computer literacy
- Windows
- Work from home
Quick Apply
Call Center Representative-Remote (PA ONLY) or In-House
Clark Resources —Remote
- $14 - $16 an hour
- 8 hour shift
- Remote
- Bilingual
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
Temporary Call Center Agent- Medicare Sales Support
UPMC —Pittsburgh, PA
- $19 an hour
- 8 hour shift
- Remote
- Windows
- High school diploma or GED
- Analysis skills
Inbound Call Center Agent
AnswerNet —Twin Falls, ID
- $16 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- Criminal background check
- Paid training
Quick Apply
4d
Remote Inbound Customer Service Agent - 8.17 Start
Grand Circle LLC —Birmingham, AL
- $18 an hour
- Call employer
- Remote
- Mid-level
- Travel
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
4d
Call Center Agent-REMOTE
FA Solutions LLC —Saint Petersburg, FL
- $15 - $16 an hour
- Full-time
- Remote
- 3 years
- Associate's degree
- Communication skills
Quick Apply
4 - Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time
Pink Callers —Remote
- $16 - $20 an hour
- Part-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Opportunities for advancement
Quick Apply

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Inbound Call Center Representative

AnswerNet Remote -
Remote

Quick Apply

Job Details

Full-time
$16 an hour
3 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Work from home
Vision insurance
401(k) matching
Referral program

Qualifications

Customer relationship building
Interpersonal skills
Phone communication
Call center experience
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Attention to detail
Customer engagement
Customer relationship management
Emotional safety support
Telecommunications headsets
Typing
Client interaction via phone calls
Customer data entry

Full Job Description

About the Position:
AnswerNet is looking for remote, quality, and customer experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation’s largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor!

Position Overview: Customer Service Representatives (CSR) will assist our customers by owning the customer’s journey, handling inquiries and concerns, and seeing them through to resolution. The primary responsibilities include handling inbound and outbound customer calls, and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other CSRs and leadership to enhance customer service delivery. CSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective CSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.

Responsibilities include, but are not limited to:

Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Guide callers through basic troubleshooting, website navigation, and product or service use.
Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
Collaborate with other CSRs and leadership to improve customer service.
Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
Document all call activity accurately in systems with complete and thorough notes.
Attend all training sessions.
Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.

CSR Skills/Qualifications:

Must possess excellent written and verbal communication skills.
Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
Flexibility in role/job function changes and shift to meet customer needs and requests.
Skilled at typing, data capture, and entry using proper grammar and correct spelling.
Must be able to multitask, manage time properly and effectively, and work independently.
Must be able to adapt to different situations and individuals.
Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone.
Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
Be dedicated to working the schedule provided. Absences are not tolerable.
Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
Must be capable of reading from scripts.
Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.

Technical Requirements:

A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Hours of Operations / Schedules:

8:00 AM – 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM – 7:00 PM Eastern Prevailing Time
40 hours per week is required. Schedules are subject to change based on the client’s needs.
Paid 15-minute breaks are provided for 4-hour shifts
30-minute unpaid lunches

Language:

English as a primary language

Experience/Job Requirements:

At least 1 year of work experience in a call center/customer service environment is required.
Knowledge of customer service practices and principles.
Passion for delivering great customer service.
Solid problem-solving and troubleshooting skills.
Ability to multitask with attention to detail and accuracy.
High School Diploma or equivalent is required.
Applicants must type a minimum of twenty-five (25) words per minute.
Applicants must have a quiet place to work with no interruptions.
Applicants must successfully pass a 7-year background/criminal check.
Applicants must agree to and sign compliance documents.
Other requirements may vary as determined by management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pay: $16.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

For placement purposes, what state do you reside in?
Do you have the following equipment to work efficiently from home in a quiet, dedicated work or office space?
A Windows PC is required, running Windows 10 or 11 (no MacBooks, Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Preferred)
Computer literacy: 2 years (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

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