Top 880 Information systems manager Jobs in Remote

Customer Service Manager - Remote
Sharecare —Remote
- Full-time
- Remote
- Writing skills
- Mid-level
- Travel
Release Manager (Remote)
General Dynamics Information Technology —Remote
- $128,039 - $173,229 a year
- Remote
- Background check
- Computer Science
- 5 years
- Paid time off
- 401(k) matching
Manager, Information Systems Applications (Remote)
Children's Wisconsin —West Allis, WI
- Full-time
- Remote
- 7 years
- Computer Science
- Bachelor's degree
Epic Patient Access Applications Manager
Xtensys Connected Health Solutions —Remote
- $130,000 - $160,000 a year
- Full-time
- 3 years
- Travel
- Business Administration
Information Systems Security Manager
Cotiviti —Remote
- $135,000 - $155,000 a year
- Full-time
- Azure
- System design
- Research
- Paid holidays
- Disability insurance
12d
Technical Customer Success Manager
inriver —Remote
- $120,000 - $160,000 a year
- Remote
- Computer Science
- English
- Mid-level
Deputy Program Manager / Operations Lead (Remote) - Clearance Required
LMI —Remote
- $145,000 - $245,000 a year
- Full-time
- 7 years
- Analysis skills
- Bachelor's degree
Information Systems Security Manager (ISSM)
Tetra Tech —Arlington, VA
- Full-time
- Remote
- 5 years
- Salesforce
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Lead Transmission Line Engineer
Leidos —Remote
- $92,300 - $166,850 a year
- Full-time
- Travel
- Mentoring
- Recruiting
- Flexible schedule
- Referral program
6d
Lead Analyst
Kelly Services —New Brunswick, NJ
- $55 an hour
- Full-time
- Remote
- Computer Science
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Lead Transmission Line Engineer
Leidos —Remote
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- 8 years
- Travel
- Flexible schedule
Lead Transmission Line Engineer
Leidos —Remote
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- 8 years
- Travel
- Flexible schedule
Lead Transmission Line Engineer
Leidos —Remote
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- 8 years
- Travel
- Flexible schedule
Onboarding Manager
Celigo —Remote
- $75,000 - $100,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Parental leave
Quick Apply
Sr Manager, IT Portfolio - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $159,600 - $239,500 a year
- Remote
- Computer science
- Computer Science
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
11d
Client Success Manager (Remote)
Ricochet360 —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- English
Associate Risk Manager
Parsons —Remote
- $112,200 - $196,400 a year
- Remote
- Mid-level
- Finance
- 8 years
- Wellness program
- Paid holidays
Project Manager
MajorKey —Remote
- Email
- Remote
- Customer service
- Mid-level
- 3 years
Project Manager - Remote
HCM Unlocked —Remote
- $95,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
6d
EMR Success Manager
BillionToOne —Remote
- $179,521 - $200,641 a year
- Remote
- 5 years
- HIPAA
- Master's degree
- Paid parental leave
- Paid time off

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information systems manager jobs near remote

Customer Service Manager - Remote

Sharecare -
Remote

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Job Details

Full-time

Qualifications

Confidential information handling
Telephone systems

Full Job Description

Job Description:

Job Summary:

Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important.

Essential Job Functions:

Team Supervision: Oversee daily operations and performance of customer service representatives.

Manages, coaches and trains staff to meet established performance standards.
Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.

Complaint Resolution: Handle escalated customer complaints or complex issues.

Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.

Training and Development: Facilitate staff training sessions and support career development.

Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
Analyzes trends and conducts recurrent training as required by analysis of monitored calls

Performance Monitoring: Track and report on key performance indicators and service metrics.

Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
Evaluates and communicates overall team performance expectations and feedback to their staff.

Process Improvement: Identify opportunities to enhance processes and improve service efficiency.

Works closely with the Sr Manager of Customer Service and Director of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
Some travel may be required
Additional responsibilities may vary depending on need.

Specific Skills/ Attributes:

Positive attitude
Demonstrates time management skills
Team player
Flexible

Qualifications:

Minimum of 2 years Call Center Customer Service experience
College degree or demonstrated professional leadership experience
Excellent verbal and written communication skills
Detail oriented and well organized
Demonstrates follow through on assignments
Effectively navigates telephony and Computer Information Systems technology
Displays sound judgment and critical thinking skills
Available to work all shifts / days as needed
Ability to deliver and receive feedback to include difficult discussions
Ability to maintain a high degree of confidentiality
Proficient with MS Office
Ability to work flexible hours and shifts

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Apply Now

Refine Your Search

information systems manager jobs in remote

Customer Service Manager - Remote

Release Manager (Remote)

Manager, Information Systems Applications (Remote)

Epic Patient Access Applications Manager

Information Systems Security Manager

Technical Customer Success Manager

Deputy Program Manager / Operations Lead (Remote) - Clearance Required

Information Systems Security Manager (ISSM)

Lead Transmission Line Engineer

Lead Analyst

Lead Transmission Line Engineer

Lead Transmission Line Engineer

Lead Transmission Line Engineer

Onboarding Manager

Sr Manager, IT Portfolio - Remote

Client Success Manager (Remote)

Associate Risk Manager

Project Manager

Project Manager - Remote

EMR Success Manager

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