About mSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
Job Summary
The Category Director, Appliances is a strategic, digital-first merchandising leader responsible for owning the full assortment, pricing strategy, vendor relationships, and product experience for mSupply’s Appliance category. This role reports to the VP of Merchandising and serves as the primary category owner driving revenue and AOV growth across MyMarcone and mSupply Partner Sites. This role is digital-first by design, owning the product experience, assortment strategy, and data quality across eCommerce platforms. As the organization evolves, this role will expand to include brick-and-mortar branch alignment, ensuring consistency across all customer touchpoints.
Job Duties & Responsibilities
- Own full Appliance category assortment strategy including SKU selection, model coverage, depth, breadth, and lifecycle management across major appliances, replacement parts, and accessories
- Define and execute pricing strategy in partnership with Finance and Business Unit leadership, focusing on margin performance, competitive positioning, and MAP compliance where applicable
- Identify and drive cross-sell and attachment opportunities across appliances, repair parts, installation kits, accessories, and extended service offerings
- Develop and maintain category scorecards; lead regular performance reviews with Business Unit leadership
- Translate preferred supplier program strategy into customer-facing assortment and promotional opportunities
- Own Appliance product experience across eCommerce platforms, including category structure, model-based navigation, PDP content quality, and search performance
- Partner with Data and PIM teams to ensure taxonomy completeness, SKU enrichment, and accuracy of model-specific attributes (e.g., compatibility, specifications, dimensions, finishes)
- Ensure Appliance category readiness for MyMarcone platform, including product data, assortment, and merchandising strategy integration
- Leverage appliance-specific digital tools (e.g., model lookup, parts diagrams, compatibility tools) to improve conversion and customer experience
- Monitor and optimize digital performance metrics such as conversion rate, AOV, attach rate, and digital penetration
- Collaborate with Marketing on campaigns, promotions, and content strategy aligned to revenue and AOV targets (e.g., seasonal demand, promotional cycles, replacement trends)
- Serve as the Appliance category voice in IT and Digital discussions related to platform features, search, navigation, and product data
- Build strong relationships with Appliance Business Unit leadership to align on demand signals, product availability, and category insights
- Partner with Finance on pricing strategy, margin optimization, and budget planning
- Extend category strategy to branch locations over time, ensuring alignment across digital and physical channels
- Partner with branch and regional teams to translate digital merchandising strategies into in-branch execution (counter sales, showroom alignment, local assortment)
- Develop cross-channel playbooks for product launches, promotions, and seasonal initiatives
- Own vendor and supplier relationships for assortment decisions, product introductions, and data onboarding
- Coordinate vendor co-marketing programs aligned to preferred supplier strategies
- Manage vendor scorecards including assortment breadth, data quality, fill rates, and promotional participation
- Partner with Supply Chain and Business Units on SKU introduction timing, inventory planning, and end-of-life management
Qualifications
- 5+ years of experience in category management, eCommerce merchandising, or product management, preferably in major Appliance, building products, industrial distribution, or related B2B sectors
- Proven experience owning a category P&L or revenue target
- Hands-on experience with eCommerce platforms such as Magento, commercetools, Salesforce B2B Commerce, BigCommerce, Unilog/CX1, Shopify Plus, or SAP Commerce
- Experience with PIM systems such as Salsify, Akeneo, or inRiver
- Strong understanding of product data standards, taxonomy, and digital merchandising best practices
- Demonstrated ability to manage vendor relationships while driving assortment and data performance
- Proficiency in Excel or Google Sheets with strong analytical skills
- Strong communication skills with the ability to present strategies to executive stakeholders
- Travel requirement: 25%+ for trade shows, vendor events and planning sessions
- Experience in B2B or contractor-focused eCommerce environments
- Familiarity with AHRI standards and parts compatibility tools
- Experience bridging digital merchandising with branch or counter sales channels
- Marketplace experience (e.g., Amazon, MWA, Mirakl) in a distribution context
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
- Prolonged periods of sitting and working on a computer
- Occasional standing, walking, and moving throughout office or branch environments
- Ability to travel occasionally for vendor meetings, branch visits, or company events
- Ability to lift up to 15–20 pounds occasionally
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact
[email protected].
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
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