Top 204 It service manager Jobs in Remote

Help Desk Analyst - CECOM
Data Systems Analysts, Inc. —Aberdeen, MD
- $60,000 - $70,000 a year
- Remote
- Computer Science
- Senior level
- 4 years
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8d
Manager, IT Service Delivery
CG Oncology Inc —Remote
- $123,000 - $145,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Disability insurance
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3d
Manager, IT Service Desk
24 Hour Fitness USA, LLC —Carlsbad, CA
- $78,900 - $109,700 a year
- Remote
- Computer science
- Computer Science
- Research
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Supervisor, Hardware Support
RQI Partners —Remote
- $70,000 - $80,000 a year
- Remote
- 3 years
- Supervising experience
- Bachelor's degree
- Profit sharing
- Health savings account
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9d
Manager Service - Program Management Office - Remote
Providence —Lubbock, TX
- $50.21 - $108.34 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Mentoring
- Paid parental leave
- Paid holidays
IT Field Services Manager
Radiology Partners —Remote
- Full-time
- Hospital
- Inventory management
- Mid-level
- Paid holidays
- Paid time off
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Manager, IT Service Management
IDEX Service Corp. —Northbrook, IL
- $112,700 - $169,100 a year
- Online Application
- Remote
- PMP
- 5 years
- Senior level
- Health insurance
- Paid time off
Service Desk/Ticket Manager (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $64,862 - $92,970 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fingerprint clearance
- Disability insurance
- Health insurance
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IT Service Delivery Manager
Zenith-American —Remote
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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Service Delivery Project Manager (Remote)
DataBank —Dallas, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Disability insurance
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Director, End User Services
Compass Pathways —New York, NY
- $210,000 - $260,000 a year
- Remote
- 8 years
- Bachelor's degree
- SharePoint
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Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations
Healthesystems —Tampa, FL
- $90,300 - $124,190 a year
- Weekends as needed
- Remote
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
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10d
Service Delivery Manager
Avertium —Remote
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Finance
- 401(k)
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Service Desk Supervisor (Remote)
Govcio LLC —Remote
- $75,520 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
7d
IT Project Manager (USA) - North American Service Delivery Group
CBN Secure Technologies —Danville, VA
- Full-time
- Remote
- Computer Science
- English
- Mid-level
- Health insurance
- 401(k) matching
Quick Apply
NetSuite Implementation Consultant
BlueAngle, LLC —Remote
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Oracle
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Service Delivery Manager
Axos Bank —Remote
- $120,000 - $153,000 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
Associate Service Delivery Manager
DATAPRISE LLC —Remote
- $70,000 - $90,000 a year
- Online Application
- Hybrid work
- Azure
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Quick Apply
2d
Manager, IT Business Services Portfolio
Radiology Partners —Remote
- $115,000 - $130,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply

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it service manager jobs near remote

Help Desk Analyst - CECOM

Data Systems Analysts, Inc. -
Aberdeen, MD

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Job Details

$60,000 - $70,000 a year
8 days ago

Qualifications

Software issue identification
Feature validation testing
Bug Tracking (Quality assurance practices)
Workflow management (operations management method)
AI tools proficiency
Bug Reporting (Quality assurance practices)
Customer support ticket management
Defect tracking tools
Functional quality evaluation testing
Ticketing system technical support

Full Job Description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Summary DSA, Inc is seeking a Help Desk Analyst to provide responsive, customer-focused technical support for users of mission-critical software applications and information technology systems. The Help Desk Analyst will troubleshoot user issues, manage service desk tickets, support system adoption, contribute to knowledge management, and assist with pre-deployment validation of application changes to ensure a reliable end-user experience.

Required Skills

Active Secret security clearance.
Bachelor's degree in Computer Science, Mathematics, Engineering, or a related technical discipline, plus four (4) years of relevant experience within the last four (4) years; Three (3) additional years of applicable experience, with appropriate certifications or relevant experience, may be substituted for the degree requirement, for a total of seven (7) years of experience.
Service Desk experience providing end-user support, troubleshooting, ticket tracking, and problem resolution.
Experience with Quality Assurance (QA) testing, including validating application changes before deployment, documenting defects, and confirming fixes meet requirements.
Experience using JIRA or a similar ticketing/workflow management tool.
Working knowledge of AI concepts and practical applications

Desired Qualifications

Experience supporting the DoD.

Responsibilities

Provide functional and technical support for assigned software applications, IT systems, or product suites.
Respond to user inquiries, troubleshoot issues, and perform problem resolution through the service desk process.
Monitor service desk workflow, ticket volume, and support data to identify trends, potential outages, or downtime affecting critical IT assets and services.
Support continuous improvement of the customer-facing portal by recommending enhancements, updating content, and identifying opportunities to improve the user experience.
Provide user guidance, recommendations, and training to help customers effectively use supported applications and systems.
Understand, follow, and promote Agile principles and team-based continuous improvement practices.
Support continuous cybersecurity risk management by following established security procedures and escalating potential concerns as appropriate.
Participate in pre-deployment application testing by validating changes from an end-user perspective, documenting defects, and supporting release readiness.

#DSA209

#LI-JE1

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

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Refine Your Search

it service manager jobs in remote

Help Desk Analyst - CECOM

Manager, IT Service Delivery

Manager, IT Service Desk

Supervisor, Hardware Support

Manager Service - Program Management Office - Remote

IT Field Services Manager

Manager, IT Service Management

Service Desk/Ticket Manager (Remote)

IT Service Delivery Manager

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Service Delivery Project Manager (Remote)

Director, End User Services

Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations

Service Delivery Manager

Service Desk Supervisor (Remote)

IT Project Manager (USA) - North American Service Delivery Group

NetSuite Implementation Consultant

Service Delivery Manager

Associate Service Delivery Manager

Manager, IT Business Services Portfolio

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