Top 61 it support manager Jobs in remote

IT Support Supervisor
IronOrbit —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- 7 years
- Sales
- Research
IT Support Manager - External Operations & Systems
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- ERP systems
- Travel
- Senior level
- Travel reimbursement
Quick Apply
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
Quick Apply
IT Support Lead
FiscalNote —Remote
- $80,000 - $95,000 a year
- Full-time
- Google Workspace
- 5 years
- Research
14d
Account Manager (Night Shift)
Survival Servers —Remote
- Night shift
- Remote
- English
- Entry level
- Profit sharing
- Paid holidays
Support Manager
Hitapps —Remote
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
Enablement Manager, Technical and Support
Apollo.io —Remote
- $163,800 - $235,400 a year
- Remote
- Travel
- Senior level
- Leadership
- Health savings account
- AD&D insurance
Supervisor, Technical Support (Weekend Days)
Symbotic —Remote
- $87,000 - $119,900 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
- Disability insurance
- Health insurance
Resolution Support Lead
Owl Practice —Remote
- $75,000 - $85,000 a year
- Weekends as needed
- Remote
- 5 years
- HIPAA
- SQL
Quick Apply
5d
AI Support Operations Supervisor (all)
1NCE —Remote
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Technical Customer Success Manager
Nice —Remote
- Remote
- 3 years
- Senior level
IT Operations/Support Lead
Nimble Gravity —Remote
- Remote
- Spanish
- Google Workspace
- 5 years
Technical Product Delivery Manager
Leverege —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Product management
Technical Screening Support Program Manager
CenCore —Remote
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Manager, Technical Support
Payroc —Remote
- $75,000 - $95,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
22h
Escalation Manager
AppZen —Remote
- Full-time
- Hybrid work
- Continuous improvement
- Product management
- Senior level
Manager, Technical Support Engineering - East
Tines —Remote
- $130,000 - $145,000 a year
- Remote
- Mentoring
- US work authorization
- Scripting
Contract Writing System Service Desk Manager
Logistics Management Institute —Remote
- $115,000 - $160,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Agile
Support Operations Systems Lead
Anysphere —Remote
- Full-time
- Remote
- Continuous improvement
- Senior level
7d
Strategic Technical Account Manager
Avalara —Remote
- Remote
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Disability insurance

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it support manager jobs near remote

IT Support Supervisor

IronOrbit -
Remote

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Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Customer communication
High school diploma or GED
IT department experience

Full Job Description

Description

Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.

Key Responsibilities

Employee Supervision

Assist Managers with Setting Task Assignments & Priorities for Level I/II
Actively Rotate Between Team/Queues – coaching/escalating for Level I/II
Leading Team by Example – model behaviors & work practices
Assist with Onboarding new hires & Cross-Training of Level I/II
Assist Managers with Maintaining Staff Scheduling
Success is measured against team performance % of ticket escalations

CRM Management

Actively Manage Issue Escalations during shift
Provide Daily Shift Change Status Reports to Manager
Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
Route unassigned tickets & act as liaison between receptionists & technician pool
Success is measured against team performance % of ticket reopens

Customer Management

Meeting customer SLA’s
Follow-up If Necessary or to Build Relationship
Issue Survey and Drive Response Rate
Review relationship & provide Sale Lead Opportunities when possible
Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise

Education:

o Preferred - Associate’s degree in Information Technology or a related field

o Mandatory - High School diploma or equivalent

Minimum Experience:

o 7+ years of experience in IT working as a lead/senior IT support role or engineer

Certifications:

o Minimum (2): A+, Network+, Server+, Security+, etc…

o Minimum (1): MCSE, CCENT/CCT, VCP6

Expertise:

Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
Technical Skills must exceed that of Level I and Level II support staff.
Experience and able to present examples of leading teams & empowering team members to achieve professional growth
Highly self-motivated & directed
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high pressure environment
Exceptional customer service orientation
Strong oral and written communication skills

Working Conditions

Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

About IronOrbit

At IronOrbit, we're more than just a technology company - we're a fully integrated Information & Communications Technology partner. As a Specialized Cloud Services Leader, we're dedicated to helping businesses across major industries and verticals plan, deploy, and fuel their digital transformations.

IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

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Refine Your Search

it support manager jobs in remote

IT Support Supervisor

IT Support Manager - External Operations & Systems

IT Support Manager - Internal Operations

IT Support Lead

Account Manager (Night Shift)

Support Manager

Enablement Manager, Technical and Support

Supervisor, Technical Support (Weekend Days)

Resolution Support Lead

AI Support Operations Supervisor (all)

Technical Customer Success Manager

IT Operations/Support Lead

Technical Product Delivery Manager

Technical Screening Support Program Manager

Manager, Technical Support

Escalation Manager

Manager, Technical Support Engineering - East

Contract Writing System Service Desk Manager

Support Operations Systems Lead

Strategic Technical Account Manager

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