Top 14 It tech support tier 1 analyst Jobs in Remote

IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Support Analyst Tier 1
Agfa —Remote
- On call
- Remote
- Computer science
- Computer Science
- Writing skills
12h
JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
- Communication skills
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Evaluation and Research Analyst (ERA) [Open to internal and external applicants]
United Nations Development Programme (UNDP) —Remote
- Full-time
- Computer literacy
- Analysis skills
- Bachelor's degree
Customer Support Analyst, Tier I
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Technical Lead - US Remote
PerfectServe —Remote
- $50,000 - $55,000 a year
- Remote
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
14h
Senior Business Systems Analyst II
Apollo.io —Remote
- $138,000 - $198,000 a year
- Remote
- Experience equivalent to degree accepted
- Senior level
- 4 years
- Health savings account
- AD&D insurance
Manager, Revenue Operations (Affiliates)
HighLevel —Remote
- $120,000 - $140,000 a year
- Remote
- Contracts
- Senior level
- Communication skills
3d
Teaching Assistant Professor, Global Institute for Behavior Analysis | Fully Remote
University of Nevada, Reno —Reno, NV
- $100,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Residential
- Disability insurance
- Health insurance
8d
Global Director of Brand & Communications (Austin/US Remote)
LumApps —Austin, TX
- Remote
- Budgeting
- Senior level
- 4 years
- Paid holidays
- Health insurance
Director of Strategic Partnerships
Kore.ai, Inc. —Remote
- $170,000 - $190,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Travel
Quick Apply
2d

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it tech support tier 1 analyst jobs near remote

IT Tech Support - Tier 1 Analyst

Effortless Office -
Remote

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Job Details

Full-time
$18 - $20 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Certified: Azure Fundamentals

Full Job Description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions.

Location: Remote
Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific
Hourly Rate: $18 - $20 per hour
Bonus: This position is eligible for monthly bonuses
Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and/or MSP experience
Required Certifications: O365 Fundamentals and Azure Fundamentals
Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
Excellent inter-personal skills; as good with people as you are with computers
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with basic networking including wireless, wired, security and basic design
Experience with Office 365 administration, Azure AD, and VMWare

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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Refine Your Search

it tech support tier 1 analyst jobs in remote

IT Tech Support - Tier 1 Analyst

Customer Support Analyst Tier 1

JD Edwards Support Tech

Technical Service Desk Analyst - PT (Remote)

Evaluation and Research Analyst (ERA) [Open to internal and external applicants]

Customer Support Analyst, Tier I

Technical Lead - US Remote

Senior Business Systems Analyst II

Manager, Revenue Operations (Affiliates)

Teaching Assistant Professor, Global Institute for Behavior Analysis | Fully Remote

Global Director of Brand & Communications (Austin/US Remote)

Director of Strategic Partnerships

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