Top 336 Junior customer service analyst Jobs in Remote

Junior Customer Service Analyst
Draft2Digital LLC —Remote
- $37,000 a year
- Full-time
- Remote
- Writing skills
- No experience needed
- Communication skills
4d
Junior Program Analyst
Savantage Solutions —Remote
- $40,000 - $65,000 a year
- Remote
- Microsoft Word
- Oracle
- Quality control
Senior Analyst, Ecommerce Customer Development - Amazon (Remote)
Nestlé Health Science —Bridgewater, NJ
- $90,000 - $105,000 a year
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- Merchandising
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- Bachelor's degree
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Junior Penetration Tester
black lantern security —Remote
- HIPAA
- Windows
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Junior Data Analytics & Reporting Specialist (5588)
SMX —Arlington, VA
- $78,000 - $130,000 a year
- Remote
- Azure
- Continuous improvement
- US work authorization
Quick Apply
3d
Senior QA Analyst
Accelerate Learning Inc. —Remote
- Computer science
- Computer Science
- 5 years
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Lead Insight Analyst (Kroger)
Retail Insight —Cincinnati, OH
- Full-time
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- SQL
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Junior Investment Analyst
State of New York - Insurance Fund, State —New York, NY
- $109,000 - $129,000 a year
- Full-time
- Remote
- Background check
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Security Operations Center Analyst-Junior
Dito —Remote
- $33.00 - $41.09 an hour
- 12 hour shift
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- Analysis skills
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5d
EHR Application Analyst
Element Care —Lynn, MA
- $81,900 - $95,000 a year
- Full-time
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- 3 years
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6d
Junior Data Engineer
Sequoia Connect —Remote
- Online Application
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- English
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Client Service Analyst - PPM
Cotiviti —Remote
- $20.75 - $24.75 an hour
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
Business Analyst (TTB)
Pluribus Digital —Remote
- $110,000 - $125,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
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Quick Apply
3d
Junior Help Desk Support Agent
Makpar Corporation —Remote
- Full-time
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- Flexible schedule
Jr. Geospatial Research Analyst
SOSi —Remote
- $49,218 - $102,223 a year
- Full-time
- Remote
- Computer Science
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- Mid-level
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Junior Budget Execution Analyst (Supporting NOAA)
ASRC Federal —Remote
- $83,000 - $115,000 a year
- Full-time
- Remote
- Oracle
- Customer service
- Master's degree
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3d
Program Analyst – Jr.
Ibility —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Senior Data Scientist (Remote)
LG Energy Solution Michigan, Inc. —Westborough, MA
- $120,000 - $170,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- 3 years
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Quick Apply
Sr. Manager, Data Analyst
ConnectiveRx —Whippany, NJ
- $107,600 - $165,500 a year
- Full-time
- Remote
- 3 years
- Master's degree
- AWS
- Disability insurance
- Health insurance
Junior Computer User Support Specialist
Koniag Government Services —Remote
- Full-time
- Computer Science
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
5d

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Junior Customer Service Analyst

Draft2Digital LLC
Remote

Apply Now

Job Details

Full-time
$37,000 a year
4 days ago

Qualifications

Customer communication
Confidential information handling
Writing skills

Full Job Description

Draft2Digital is looking for qualified US-based applicants who reside in the following states: OK, TX, CA, WI, FL, WA, OH, GA, CO, KS.

Junior Customer Service Analyst

Position Overview—Remote Work Position

Draft2Digital is seeking a dependable, detail-oriented Junior Customer Service

Analyst to join our Customer Support team.

This is an entry-level customer support position responsible for answering customer inquiries, reviewing publishing-related issues, assisting with content

rejection questions and appeals, and helping authors and publishers navigate

Draft2Digital’s services.

The ideal candidate is an excellent written communicator who can follow established procedures, manage multiple priorities, work independently, and

remain professional when assisting customers with complicated or sensitive concerns.

Previous publishing experience is not required. Training and computer equipment will be provided. Junior Positions begin at 37k salary per year plus benefits,

however this can vary due to experience.

Key Responsibilities

Respond to entrylevel customer support tickets through our online support system.
Assist customers with account, publishing, distribution, payment, and book related questions.
Review and process assigned content from content review queues.
Assist with questions and appeals involving content rejections.
Follow established workflows, documentation, and escalation procedures.
Identify issues that require additional review and escalate them to a Customer Service Analyst or Team Lead.
Gather relevant account details and clearly document customer concerns before escalating a case.
Assist with basic troubleshooting and the initial investigation of possible technical issues.
Maintain accurate and professional communication with customers.
Keep assigned tickets and queues organized and up to date.
Participate in onboarding, training sessions, and continuing education.
Stay informed about changes to company policies, publishing requirements, vendor guidelines, and internal workflows.
Assist other members of the Customer Support team when workload needs change.
Take on additional customer support responsibilities as assigned.

Desired Experience and Qualifications

Previous customer service or customer support experience.
Excellent written and verbal communication skills.
Strong spelling, grammar, and proofreading abilities.
Excellent attention to detail.
Strong followup and customer service skills.
Excellent organizational and timemanagement skills.
Ability to follow detailed written procedures and apply them consistently.
Ability to manage multiple tickets, assignments, and priorities.
Ability to recognize when an issue should be escalated.
Ability to work independently with limited supervision.
Ability to identify workload needs and assist the team where needed.
Ability to receive feedback and apply coaching.
Ability to remain professional when communicating with frustrated or upset customers.
Ability to adapt to a constantly changing environment and take on additional tasks as required.
Experience using Microsoft Office, particularly Microsoft Word.

Additional Preferred Skills

The strongest candidates may also have experience with:

Freshdesk or another customer support ticketing platform
Microsoft Excel
Adobe products
HTML
Technical troubleshooting
Digital publishing, ebooks, or printondemand
Reviewing content against written guidelines or policies

Work Style and Expectations

Successful candidates must be able to:

Communicate clearly and professionally in writing.
Work accurately without sacrificing productivity.
Follow established policies rather than making assumptions.
Ask questions when additional guidance is needed.
Accept constructive feedback and demonstrate continued improvement.
Work collaboratively as part of a customer support team.
Protect confidential customer, account, and payment information.
Prioritize urgent or highimpact issues appropriately.
Have a dedicated space for remote work with access to reliable internet

service.

Interview Process

Candidates may be asked to complete a written skills assessment as part of the hiring process.

Final candidates may also be required to attend an in-person interview in Edmond,

Oklahoma, where they will meet with members of the hiring and decision-making team—at Draft2Digital’s expense.

About Draft2Digital

Draft2Digital provides publishing and distribution services that help independent authors and publishers prepare, distribute, and manage their books.

Our Customer Support team assists customers with publishing questions, account concerns, technical issues, vendor requirements, payments, content reviews, and

other aspects of the publishing process.

About Draft2Digital LLC

We are Self-Publishing with Support Your book is your priority. Our priority is you. We build tools and services that let you focus on writing while we take care of layout, publishing, distribution, print-on-demand paperbacks, and more. Keep writing. We’re here for the rest.

Apply Now

Refine Your Search

junior customer service analyst jobs in remote

Junior Customer Service Analyst

Junior Program Analyst

Senior Analyst, Ecommerce Customer Development - Amazon (Remote)

Junior Penetration Tester

Junior Data Analytics & Reporting Specialist (5588)

Senior QA Analyst

Lead Insight Analyst (Kroger)

Junior Investment Analyst

Security Operations Center Analyst-Junior

EHR Application Analyst

Junior Data Engineer

Client Service Analyst - PPM

Business Analyst (TTB)

Junior Help Desk Support Agent

Jr. Geospatial Research Analyst

Junior Budget Execution Analyst (Supporting NOAA)

Program Analyst – Jr.

Senior Data Scientist (Remote)

Sr. Manager, Data Analyst

Junior Computer User Support Specialist

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Junior Customer Service Analyst

Position Overview—Remote Work Position

Key Responsibilities

Desired Experience and Qualifications

Additional Preferred Skills

The strongest candidates may also have experience with:

Work Style and Expectations

Successful candidates must be able to:

Interview Process

About Draft2Digital

About Draft2Digital LLC

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