Top 23743 Manager, call center operations Jobs in Remote

Call Center Supervisor
Connexus Resource Group —Remote
- $45,000 - $58,000 a year
- Email
- Remote
- Continuous improvement
- Computer skills
- Senior level
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14d
Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
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Healthcare Call Center Supervisor (Remote)
CareTalk Health —Remote
- $40 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- 3 years
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Shift Operations Coordinator - US Remote
PerfectServe —Remote
- $65,000 a year
- Weekends as needed
- Remote
- Mid-level
- Leadership
- 2 years
- Paid holidays
- Disability insurance
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Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Call Center Lead
Sky Resorts —Remote
- $25 - $30 an hour
- Mid-level
- 3 years
- Analysis skills
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Call Center Operations Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
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Retail Operations Manager
Handshake AI —Remote
- $80 an hour
- Part-time
- Remote
- 5 years
- Research
- Senior level
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
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Operations Manager, Outpost Services
Indeed —Remote
- $98,000 - $204,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
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Political Call Center Supervisor
Signia LTD —Remote
- $17.50 an hour
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Home Care Account Manager
Ceresti Health —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
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Call Center Supervisor
Conduent State Healthcare, LLC —Remote
- $44,660 - $58,000 a year
- Email
- Bilingual
- Writing skills
- Mid-level
- Paid training
- Paid holidays
Call Center Supervisor
MetLife —Remote
- $67,000 a year
- Full-time
- Remote
- Microsoft Excel
- HIPAA
- Mid-level
- Health insurance
- Paid time off
8h
Member Support Representative Lead
Foodsmart —Remote
- $60,000 - $75,000 a year
- Weekends as needed
- Remote
- Mid-level
- Supervising experience
- Case management
- Health insurance
- Dental insurance
Quick Apply
Enrollment Manager
Ceresti Health —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Leadership
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Processing Manager
Premier Mortgage Associates —Remote
- $95,000 - $110,000 a year
- Overtime
- Remote
- 5 years
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Client Service Supervisor
Help at Home —Remote
- $20 - $22 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
13d
Customer Success Manager
Just Right Reader —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- School experience
- Mid-level
- Travel
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Customer Success Manager - New Mexico
Just Right Reader —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- School experience
- Mid-level
- Travel
Quick Apply

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Call Center Supervisor

Connexus Resource Group -
Remote

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Job Details

Full-time
$45,000 - $58,000 a year
14 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building

Full Job Description

Join Our Team!

At Connexus Resource Group, we are in the people business. We are always looking for motivated, energetic leaders who are passionate about developing others, driving performance, and creating exceptional customer experiences. If you're an experienced people leader who enjoys coaching, collaborating, and helping teams succeed, we want to hear from you.

Sound like you? We want to speak with you!

About the Role:

As a Call Center Supervisor, you will lead, coach, and develop a team of 8-10 customer service agents while fostering a culture of accountability, collaboration, and continuous improvement. You will be responsible for driving team performance, supporting employee development, resolving escalated customer concerns, and partnering closely with leadership to ensure operational success.

This role is ideal for an experienced leader who enjoys coaching others, building strong relationships, and creating an engaging team environment focused on delivering exceptional customer experiences.

What You'll Do:

Lead, coach, and develop a team of 8-10 agents
Conduct weekly one-on-one meetings, coaching sessions, and development planning
Monitor team performance through call evaluations, quality reviews, and attendance management
Provide timely coaching and actionable feedback to improve performance
Handle escalated customer concerns and model exceptional customer service
Foster a collaborative, positive, and engaging team culture
Maintain performance documentation and support daily operational needs
Partner regularly with client leadership to build strong business relationships
Track team performance metrics and develop action plans to achieve goals
Encourage continuous learning and professional growth across the team

What We're Looking For:

Minimum of 5 years of verifiable supervisory or account management experience required
Proven experience successfully coaching, developing, and leading high-performing teams
Strong leadership presence with a passion for helping others succeed
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build relationships across diverse personalities and learning styles
Highly coachable and able to quickly implement feedback
Resourceful problem solver who can work independently while collaborating effectively
Self-motivated with a strong sense of accountability and ownership
Strong organizational and time management skills in a fast-paced environment
Comfortable navigating multiple computer systems and technology platforms
Ability to prioritize performance outcomes while maintaining a positive team culture
Passion for creating meaningful employee experiences and developing future leaders
Comfortable leading meetings and remaining on camera during virtual coaching sessions
Professional, engaging, and energetic leadership style

We are looking for experienced leaders who view coaching as more than managing metrics. If you enjoy developing people, fostering collaboration, building strong client relationships, and creating a culture where employees can thrive, we'd love to hear from you.

Hiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource Group

Throughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search.

To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [email protected].

Notice of Equal Opportunity and Accommodation for Applicants with Disabilities
Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [email protected]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.

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Refine Your Search

manager, call center operations jobs in remote

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Customer Success Manager - New Mexico

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