Top 62 Member of the technical staff document processing & workflows Jobs in Remote

Grants Transactions Processing Assistant, Associate
LCG, Inc. —Rockville, MD
- $21.06 - $24.42 an hour
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
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Grants Project Coordinator & Data Processing Specialist, Senior
LCG, Inc. —Rockville, MD
- $33.45 - $36.85 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
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Core System Support Specialist
Blossom —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- Remote
- Google Workspace
- Working with individuals with disabilities
- Mid-level
- AD&D insurance
- Disability insurance
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10d
Clinical Data Analyst II
Penumbra —Remote
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- AD&D insurance
11d
Patient Services Specialist
Cencora —Conshohocken, PA
- $43,700 - $62,480 a year
- Full-time
- Remote
- Microsoft Word
- Writing skills
- Research
- Paid parental leave
- Health insurance
Project Associate, Cyber Breach
Contact Discovery Services LLC —Nashville, TN
- $70,000 - $110,000 a year
- Extended hours
- Remote
- Heavy lifting
- Customer service
- Data analysis skills
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Advancement Operations & Communications Coordinator
THE MAVEN PROJECT —Remote
- $63,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Marketing
- Customer service
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1d
AI QA Engineer
Arbitration Forums Inc. —Tampa, FL
- Full-time
- Remote
- 7 years
- Computer Science
- Mid-level
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Research Staff, Data Science
Deepgram —Remote
- $150,000 - $220,000 a year
- Full-time
- Remote
- Software development
- APIs
- Senior level
- Paid holidays
- Disability insurance
eDiscovery Project Manager
Contact Discovery Services LLC —Remote
- $80,000 - $120,000 a year
- Full-time
- Remote
- Heavy lifting
- Mid-level
- Windows
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Practice Support – Social Media Collections and Relativity Analyst
Davis Wright Tremaine LLP —Remote
- $107,000 - $142,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Commuter assistance
- Health savings account
Senior Project Controls Specialist
Stanley Consultants —Remote
- $107,300 - $139,475 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Bachelor's degree
- Quality control
- Profit sharing
- Health savings account
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Principal, Public Sector SecOps & GRC
Consensus Cloud Solutions —Remote
- $160,000 - $170,000 a year
- Remote
- Background check
- Computer Science
- System design
- Employee stock purchase plan
Loan Processing Supervisor
Guild Mortgage Company LLC —Roseville, CA
- $67,113 - $100,670 a year
- Remote
- Microsoft Excel
- Management
- Basic math
- AD&D insurance
- Disability insurance
10d
Senior eDiscovery Project Manager
Contact Discovery Services LLC —Remote
- $125,000 - $150,000 a year
- Full-time
- Remote
- Heavy lifting
- 5 years
- Windows
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Business Systems Analyst - Retail
Trustmark Bank —Jackson, MS
- Weekends as needed
- Remote
- Microsoft Excel
- Basic math
- Research
8d
Risk Control Consultant
Association County Commissioners of GA —Atlanta, GA
- $80,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Word processing
- Mid-level
Quick Apply
2d
Development Lead
Capio Group —Remote
- $120,000 - $130,000 a year
- Full-time
- Azure
- Computer Science
- Supervising experience
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Technical Bid Manager (Professional Services)
Arista Networks —Dallas, TX
- Full-time
- Remote
- Google Workspace
- Bachelor of Science
- Mid-level
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Grant Operations Systems Analyst
Inatai Foundation —Port Angeles, WA
- $110,000 - $130,000 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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member of the technical staff document processing & workflows jobs near remote

Grants Transactions Processing Assistant, Associate

LCG, Inc. -
Rockville, MD

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Job Details

$21.06 - $24.42 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Customer support
Customer information system software
Ticketing system technical support

Full Job Description

Job Description

Location: Rockville, MD (Remote)

Required Clearance: Ability to obtain Public Trust

Position Description: The Grants Transactions Processing Assistant, Associate is responsible for delivering high-quality customer service and operational support by responding to customer inquiries related to grant programs, model and program policies, technical issues, and program operations. This role requires the ability to independently analyze inquiries, apply established procedures, and provide accurate and timely resolutions using approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources.

The Associate-level professional will support customer interactions across multiple communication channels, including phone, email, and live chat, while ensuring compliance with organizational policies and service standards. This position also involves assisting with process improvement efforts, mentoring junior staff when needed, and contributing to the overall efficiency and effectiveness of customer support operations.

Duties and Responsibilities

Respond to customer inquiries regarding grant programs, model and program policies, technical issues, and operational procedures.
Utilize approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources to provide accurate, consistent, and timely information.
Research and resolve moderately complex customer inquiries while ensuring adherence to established policies and procedures.
Support customer interactions through phone, email, and live chat while maintaining professionalism and excellent customer service standards.
Document customer interactions, resolutions, and follow-up actions accurately in designated systems.
Update and maintain customer records and case information following each interaction.
Identify trends in customer issues and recommend process improvements or updates to documentation and knowledge resources.
Escalate unresolved or complex inquiries to the appropriate team or management when necessary.
Assist with onboarding and guidance of junior staff by sharing knowledge, best practices, and operational procedures.
Stay informed on updates to program policies, procedures, systems, and Knowledgebase content.
Participate in team meetings, training sessions, and quality assurance activities to support continuous improvement initiatives.
Troubleshoot and resolve basic to intermediate technical issues reported by customers.
Provide step-by-step guidance to customers to resolve technical and operational concerns efficiently.
Coordinate with technical support teams and other stakeholders to resolve escalated issues in a timely manner.
Ensure compliance with customer service metrics, service-level agreements (SLAs), and organizational standards.

Requirements

Associate’s degree or equivalent combination of education and relevant experience required; Bachelor’s degree preferred.
Minimum of 2–4 years of experience in customer service, helpdesk support, grants support, or a related operational environment.
Strong verbal and written communication skills with the ability to communicate effectively with diverse audiences.
Experience using helpdesk software, ticketing systems, CRM platforms, and customer support tools.
Working knowledge of IT support principles and troubleshooting methodologies.
Ability to interpret and apply policies, procedures, and approved documentation accurately.
Strong analytical, problem-solving, and organizational skills with attention to detail.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Demonstrated ability to work independently and collaboratively within a team environment.
Strong interpersonal skills and commitment to providing exceptional customer service.

Preferred Qualifications

Experience supporting federal grant programs or government customer service operations.
Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in daily customer service tasks, including drafting customer communications, generating reports, summarizing client interactions, and preparing training materials.
Experience guiding or supporting team members in leveraging Microsoft 365 Copilot and related collaboration tools to streamline workflows and improve customer support operations.
Familiarity with Public Trust environments and federal compliance requirements.

Compensation and Benefits

The projected compensation range for this position is $21.06/hr - $24.42/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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Refine Your Search

member of the technical staff document processing & workflows jobs in remote

Grants Transactions Processing Assistant, Associate

Grants Project Coordinator & Data Processing Specialist, Senior

Core System Support Specialist

Clinical Data Analyst II

Patient Services Specialist

Project Associate, Cyber Breach

Advancement Operations & Communications Coordinator

AI QA Engineer

Research Staff, Data Science

eDiscovery Project Manager

Practice Support – Social Media Collections and Relativity Analyst

Senior Project Controls Specialist

Principal, Public Sector SecOps & GRC

Loan Processing Supervisor

Senior eDiscovery Project Manager

Business Systems Analyst - Retail

Risk Control Consultant

Development Lead

Technical Bid Manager (Professional Services)

Grant Operations Systems Analyst

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