Top 325 Merchant success manager Jobs in Remote

Client Success Lead
Affirm —Remote
- $110,000 - $187,500 a year
- Remote
- Analysis skills
- Presentation skills
- Contracts
- Employee stock purchase plan
- Health insurance
Account Executive
Xplor —Nyack, NY
- From $100,000 a year
- Email
- Remote
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Account Executive
Xplor —Rockford, IL
- From $100,000 a year
- Email
- Remote
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Account Executive
Xplor —Detroit, MI
- From $100,000 a year
- Email
- Remote
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Account Executive
Xplor —Lewiston, ME
- From $100,000 a year
- Email
- Remote
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Product Manager
North American Bancard —Remote
- $100,000 - $130,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Project Manager
Miva, Inc. —Remote
- $85,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Conflict management
- Health insurance
- Dental insurance
Senior Manager, Integration & POS Services
Priority Technology Holdings, LLC —Remote
- $93 an hour
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Mentoring
- Health savings account
- Employee stock purchase plan
Quick Apply
Senior Product Manager
Ordergroove —Remote
- From $180,000 a year
- Remote
- 5 years
- Product management
- Senior level
- Paid time off
Quick Apply
Senior Integration Manager
Priority Technology Holdings, LLC —Remote
- $87 an hour
- Full-time
- Remote
- Computer Science
- Finance
- Analysis skills
- Health savings account
- Employee stock purchase plan
Quick Apply
Banking Analyst - Chargeback & Payments Operations
Transact Campus —Remote
- $65,000 - $105,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Associate Technical Product Manager
Hyperspace Ventures —Remote
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
Principal Product Manager
Ordergroove —Remote
- From $200,000 a year
- Remote
- 8 years
- Product management
- Agile
- Paid time off
Quick Apply
Customer Solutions Manager
Datavations —Remote
- $110,000 a year
- Remote
- Mid-level
- SQL
- Python
Strategic Partnership Manager
FIS Global —Remote
- $156,060 - $265,300 a year
- Full-time
- Google Workspace
- 7 years
- Pass drug screening
3d
Senior Product Manager, Risk Platform
Instacart —Remote
- $203,000 - $233,000 a year
- Remote
- Computer science
- 6 years
- Computer Science
Sr. Payments Product Manager
LexisNexis Risk Solutions —Remote
- $104,900 - $174,700 a year
- Full-time
- Computer science
- Computer Science
- Continuous improvement
2d
Senior Enterprise Account Manager
Signifyd —Remote
- $140,000 - $145,000 a year
- Remote
- Google Workspace
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Group Product Manager
Ordergroove —New York, NY
- From $209,000 a year
- Remote
- 7 years
- Product management
- Mentoring
- Paid time off
Quick Apply
Staff Product Manager - Apply & Checkout Experience
Koalafi —Remote
- $150,000 - $225,000 a year
- Remote
- 7 years
- Analysis skills
- Product management
- Commuter assistance
- Paid holidays

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Client Success Lead

Affirm -
Remote

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Job Details

$110,000 - $187,500 a year

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
Vision insurance

Qualifications

Managing projects

Full Job Description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Client Success Team:

The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.

As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Senior Manager, Client Success.

What You'll Do:

You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
You will be responsible for managing contract renewals, updating pricing, and expansions.
You will deliver a proactive client management strategy to drive incremental gross merchandise value ("GMV") along with revenue, and expand Affirm's relationship coverage.
You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

What We Look For:

5+ years of B2B client-facing experience; preferably in a high-tech environment
Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
Excellent customer relationship management skills with the ability to manage strategic accounts
Experience in managing cross-functional projects with a high attention to detail
Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
Comfortable using Salesforce and BI tools

Base Pay Grade - H

Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500

USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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Refine Your Search

merchant success manager jobs in remote

Client Success Lead

Account Executive

Account Executive

Account Executive

Account Executive

Product Manager

Project Manager

Senior Manager, Integration & POS Services

Senior Product Manager

Senior Integration Manager

Banking Analyst - Chargeback & Payments Operations

Associate Technical Product Manager

Principal Product Manager

Customer Solutions Manager

Strategic Partnership Manager

Senior Product Manager, Risk Platform

Sr. Payments Product Manager

Senior Enterprise Account Manager

Group Product Manager

Staff Product Manager - Apply & Checkout Experience

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