Top 20 Msp level help desk Jobs in Remote

IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
Jr. Systems Administrator
Paragone Solutions, Inc. —Remote
- Part-time
- Military
- Analysis skills
- US work authorization
Quick Apply
Jr. Azure Technician
Paragone Solutions, Inc. —Remote
- Part-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
IT Infrastructure & Security Engineer
Paragone Solutions, Inc. —Remote
- Full-time
- Azure
- 5 years
- Microsoft Office
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing —Guaynabo, PR
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
- 8 hour shift
- Remote
- Google Workspace
- Azure
- Mid-level
Quick Apply
Network Administrator II (Remote)
Connoisseur Media —Remote
- $55,000 - $65,000 a year
- On call
- Remote
- Google Workspace
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
Quick Apply
Cloud Support Engineer
Net at Work, LLC —Remote
- $80,000 - $95,000 a year
- Full-time
- Remote
- Windows
- 3 years
- AWS
- Wellness program
- Health savings account
Quick Apply
HCS Operations Inventory & Quality Analyst (Eligibility)
Performant Financial Corporation —Remote
- $61,300 - $73,000 a year
- Full-time
- Inventory management
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Systems Engineer
Thrive —Sarasota, FL
- $55,000 - $58,658 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
1d
Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)
EasyITGuys —Saint Croix Falls, WI
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Residential
- Profit sharing
- Paid holidays
Quick Apply
1d
Dedicated Support Analyst II
LayerCake Technologies —Anaheim, CA
- On call
- Remote
- Up to 50% travel
- Mid-level
- Windows
- Paid holidays
- Disability insurance
3d
Manager, Clinical Information Systems
Cohen Veterans Network —Stamford, CT
- Full-time
- Remote
- Military
- HIPAA
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Enterprise Account Executive, West Coast Sales Territory
Crain Communications —Remote
- $115,000 - $130,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- 6 years
- Public speaking
- Retirement plan
VP, IIM Professional Services
Konica Minolta Business Solutions, U.S.A., Inc. —Phoenix, AZ
- $137,700 - $237,015 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
5d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Systems Engineer
HBD Industries —Dublin, OH
Strong customer service mindset with the ability to translate technical concepts for non‑technical users. This role is designed for an individual transitioning…
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply

I want to receive the latest job alert for msp level help desk in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

msp level help desk jobs near remote

IT Help Desk

Trapp Technology -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$17 - $24 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
CompTIA A+

Full Job Description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.

For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.

Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00–$24.00/hour depending on experience.
Schedule: Monday–Friday, 10:00 AM–7:00 PM (Arizona)

Key Responsibilities

Maintains availability to receive escalated inbound calls, support tickets, and web chats.
Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
Proactively creates and updates knowledge base articles and documentation.
Achieves predetermined service and performance goals
Follows designated workflows and escalation procedures while maximizing support efficiency.
Participates in Trapp internal meetings and required Trainings
Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

Completing required onboarding and technical training modules
Demonstrating proficiency with internal tools, workflows, and documentation standards
Effectively supporting customers through ticket, chat, and phone channels under guidance
Following escalation procedures and service delivery expectations
Demonstrating technical readiness to support Level I technicians and handle escalated issues
Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.

Qualifications

High school diploma required
CompTIA A + certification required
2+ years of technical customer support experience or help desk experience (MSP experience preferred).
Strong troubleshooting skills with the ability to isolate and resolve issues quickly
Excellent communication skills, including verbal, written, and active listening abilities
Ability to compose grammatically correct, concise, and accurate notes
Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

100% employer-funded insurance for employee-only medical, dental, and vision coverage
Generous employer-funded insurance for family medical, dental, and vision coverage
401 (k) plan with company match
Employer-sponsored life insurance
Paid parental leave
3 weeks of paid time off, accrued annually
8 company-paid holidays and 2 floating holidays each year
Certification and training reimbursement program for approved learning expenses
100% remote position (must be located within an approved state in the United States)
Company equipment provided

Quick Apply

Refine Your Search

msp level help desk jobs in remote

IT Help Desk

MSP Service Coordinator

IT Help Desk Level 1

IT Tech Support - Tier 1 Analyst

Jr. Systems Administrator

Jr. Azure Technician

Help Desk Support Level 2 - Managed Service Provider

IT Infrastructure & Security Engineer

Help Desk Support Level 2 - Managed Service Provider

Service Desk Technician I

Network Administrator II (Remote)

Cloud Support Engineer

HCS Operations Inventory & Quality Analyst (Eligibility)

Systems Engineer

Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)

Dedicated Support Analyst II

Manager, Clinical Information Systems

Enterprise Account Executive, West Coast Sales Territory

VP, IIM Professional Services

Explore jobs in cities nearby

I want to receive the latest job alert for msp level help desk in remote

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected