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Customer Review Response Specialist

ContactWorks -
Remote

Quick Apply

Job Details

Contract
$16 - $19 an hour

Qualifications

Customer communication
Interpersonal skills
Multilingual
Call center experience
Attention to detail
Quality control
Grammar Experience

Full Job Description

Position Overview

The Customer Review Response Specialist is responsible for reviewing AI-generated responses to customer reviews and ensuring that each response meets the company's standards for grammar, tone, accuracy, and brand voice before it is sent to the customer.

The ideal candidate has excellent written communication skills, strong attention to detail, and the ability to recognize when AI-generated content requires refinement. This role requires sound judgment and consistency when making editorial adjustments while preserving the intended message and maintaining an appropriate, professional tone.

Key Responsibilities

Review AI-generated responses to customer reviews for quality, accuracy, grammar, spelling, and clarity.
Edit wording and sentence structure as needed to align responses with the company's established voice and communication standards.
Ensure responses are professional, appropriate, personable, and consistent with company guidelines.
Identify and correct awkward, inappropriate, unclear, or potentially misleading AI-generated language.
Review responses for context and ensure the response appropriately addresses the customer's review.
Approve completed responses for delivery to customers.
Escalate responses that require additional review or fall outside established guidelines.
Maintain a high level of consistency across customer communications.
Follow established procedures, quality standards, and response guidelines.
Provide feedback regarding recurring issues or opportunities to improve AI-generated responses.

Language Skills

The ability to review and edit customer responses in multiple languages is highly valued. Candidates may be considered based on proficiency in one or more of the following:

English
Spanish
Portuguese
Canadian French

Native or near-native written proficiency is preferred for any language in which the employee will be responsible for reviewing customer responses.

Qualifications

Excellent written communication and editing skills.
Strong command of grammar, spelling, punctuation, and sentence structure.
Exceptional attention to detail.
Ability to identify subtle differences in tone, wording, and meaning.
Strong understanding of professional and customer-friendly communication.
Ability to follow established brand voice and editorial guidelines.
Comfortable reviewing and editing AI-generated content.
Good judgment and ability to recognize when a response should be revised or escalated.
Ability to work independently in a remote environment.
Reliable internet connection and appropriate workspace for remote work.
Reliable workstation, can be apple or windows.
Ability to manage repetitive tasks while maintaining a consistently high level of accuracy.

Preferred Qualifications

Experience in proofreading, editing, content moderation, customer service, quality assurance, or a related field.
Experience working with AI-generated content or AI-assisted customer communications.
Multilingual written communication skills.
Experience working with customer reviews, social media responses, or online reputation management.

Work Environment

This is a fully remote position. The project is projected to run for between 2 and 5 months with the possibility of extension into 2027.

The successful candidate must be able to work independently, communicate effectively with the team, and maintain consistent productivity and quality while working remotely.

Workstations are not provided; you will need to “Bring your own device”.

Equal Opportunity

ContactWorks is an equal opportunity employer and considers qualified candidates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $16.00 - $19.00 per hour

Application Question(s):

What city, state in the US are you located in?
Are there any times during the day or evening, or are there any days of the week that you would regularly be unavailable for?
Do you have a reliable home workstation in a quiet work area with internet with a microphone included headset and at least 2 monitors?
What languages are you fluent in, both written and spoken?

Experience:

proofreading, editing, or content moderation: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Call center: 1 year (Preferred)

Language:

and write Spanish fluently? (Required)

Work Location: Remote

Quick Apply

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