Top 12 Optimal dispatch service Jobs in Remote

Professional Services Dispatcher
CLEVELAND RANGE LLC —Cleveland, OH
- $21.00 - $24.50 an hour
- Full-time
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Wellness program
- Paid holidays
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Professional Services Dispatcher Weekends
CLEVELAND RANGE LLC —Cleveland, OH
- $21.00 - $24.50 an hour
- Weekends as needed
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Wellness program
- Paid holidays
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FLEET MAINTENANCE OFFICER
JR Services —Remote
- Full-time
- English
- Mid-level
- Communication skills
Service Desk Analyst
Netrix Global —Remote
- 8 hour shift
- Remote
- Background check
- Microsoft Outlook
- Computer literacy
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5d
Dispatcher/Administrative Assistant (Energy Force)
Budderfly —Shelton, CT
- $22 - $28 an hour
- On call
- Remote
- Mid-level
- Administrative experience
- Organizational skills
- Disability insurance
- Health insurance
NOC Engineer II
United Data Technologies —Tampa, FL
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- Disability insurance
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Sr Technical Sales Director/Sr Sales Engineer- Insurance Solutions
Cotality —Remote
- $140,000 - $175,000 a year
- Full-time
- Public speaking
- Travel
- APIs
- Paid parental leave
- Paid holidays
2d
Imaging Field Service Engineer 2 - MR, CT - Northeast TN
GE HEALTHCARE —Remote
- $74,160 - $111,240 a year
- Weekends as needed
- Background check
- Hospital
- Pass drug screening
- Relocation assistance
- Health insurance
Market Strategy Analyst I
ACV Auctions —Remote
- $28 an hour
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
- Paid jury duty
- AD&D insurance
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DoD SkillBridge Logistics Manager
SOSi —Reston, VA
- Remote
- Military
- Writing skills
- Mid-level
Quick Apply

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Check out jobs in cities near your current location, Columbus

Senior Coordinator, Transportation First Shift
Cardinal Health —Columbus, OH
The Senior Coordinator Transportation works in inbound, midshift, and outbound warehouse operations and is responsible for the management of all orders via the…
$20.10 - $29.48 an hour
8d
Enclosed auto hauling. Driver
Turbo Transport LLC —Springfield, OH
Adhere strictly to traffic regulations, safety protocols, and company policies while driving in adverse weather conditions or challenging environments.
$1,000 - $2,500 a week
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optimal dispatch service jobs near remote

Professional Services Dispatcher

CLEVELAND RANGE LLC -
Cleveland, OH

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Job Details

Full-time
$21.00 - $24.50 an hour

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Stakeholder relationship building

Full Job Description

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Where tech meets taste—join the team keeping food service running flawlessly!

The Service Coordinator will be the central point of contact for customer service inquiries and service dispatch management. The ideal candidate will be responsible for handling customer support calls, creating dispatches, coordinating service calls, following up with customers and Factory Authorized Service Agent (FAS), and ensuring timely resolution of service issues with an overall average goal of <16 business hours to close out non-emergency calls. Emergency calls should be closed out in <8 business hours. This individual will also provide basic troubleshooting support and manage customer information in Salesforce.

Schedule: Monday - Friday 8:00 AM - 5:00 PM EST

Essential Duties and Responsibilities:

Answer Customer Support Line: Handle incoming customer service inquiries via phone, providing prompt and professional assistance.
Dispatch Service Calls (Priority and Close Within 1-2 Days depending on priority): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved within 1-2 days.
Follow Up with Customers: Ensure timely follow-up with customers to ensure satisfaction and keep them updated on service status.
Follow Up with FAS (In Assigned Region): Coordinate with Factory Authorized Service Agent (FAS) in the designated region to ensure smooth service operations.
Reassign FAS if Needed: Reassign FAS to different service calls or regions when necessary to ensure optimal service levels and efficiency.
Update Customer Account Info: Maintain and update customer account details in the system to ensure accurate and current information for service tracking.
Maintain Relationship with FAS: Cultivate positive relationships with FAS to enhance service delivery and communication.
Knowledge of Warranty Processes
A background in handling warranty information and policies is essential to making decision to dispatch a service call.
Provide Warranty Status Updates to Customers & FAS: Use Salesforce to update and communicate warranty statuses to customers and FAS in a timely manner.
Basic Troubleshooting Support: Provide initial troubleshooting support to customers before dispatching service, resolving basic issues when possible.
Update Notes in a Timely Manner: Ensure service call and customer account notes are consistently updated in Salesforce for accurate tracking and reporting.
Email Monitoring and Reply: Monitor and respond to customer service inquiries via email, providing helpful and timely responses.
Manage time effectively to focus on remaining in the phone queue and available during working hours
Consistently operate in a manner that aligns with the Company Core Values

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications:

Experience in customer service, preferably within service coordination or support roles.
Knowledge of service dispatching and coordination processes.
Familiarity with Salesforce or similar CRM software is a plus.
Strong communication skills, both verbal and written, with a focus on customer satisfaction.
Basic technical troubleshooting skills or a willingness to learn.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Ability to work collaboratively with internal teams and external partners (FAS).
Proactive and solution-oriented approach to problem-solving.
Must be located in Central or Eastern time zone

OUR BENEFITS:

We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program
Employee Events and more…

For more company information, visit www.garland-group.com

Cleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

#Garland

#LI-Remote

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Refine Your Search

optimal dispatch service jobs in remote

Professional Services Dispatcher

Professional Services Dispatcher Weekends

FLEET MAINTENANCE OFFICER

Service Desk Analyst

Dispatcher/Administrative Assistant (Energy Force)

NOC Engineer II

Sr Technical Sales Director/Sr Sales Engineer- Insurance Solutions

Imaging Field Service Engineer 2 - MR, CT - Northeast TN

Market Strategy Analyst I

DoD SkillBridge Logistics Manager

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