Title: Production & Tools Manager
Location: Remote
Duration: 6 Months (Possibility of extension)
Pay: $75-82/hr on W2
The Community You Will Join
*** Policy department engages directly with government officials, regulators, and community stakeholders whose decisions shape where and how *** can operate. To do that effectively, the team produces targeted outbound communications that educate key audiences, build support, and advance policy outcomes in markets around the world.
The Scaled Marketing team within Policy Central powers communications for *** Global Public Policy organization. Responsible for all aspects of comms use with external stakeholders, including: appropriate channel use, maintaining deliverability and channel health, segmentation, and automated comms. We reach millions of hosts and guests across a variety of channels including email, push notifications, landing pages, and more. Our work spans compliance-driven regulatory communications, advocacy campaigns, and host education, all executed at global scale with precision, speed, and care.
The Difference You Will Make
As the Production & Tools Manager, you will own the end-to-end production operation that brings our campaigns from brief to launch. You are the person who ensures that every communication we send is built by the production team correctly, reaches the right audience, meets compliance standards, and goes out on time. You will manage the production team, their production workflow, set and hold quality standards, plan capacity, and drive accountability across a team of production specialists.
You will also serve as the team's tool owner and educator. Because you live inside the production systems every day, you are the natural authority on what our tools can and cannot do. You will own the configuration and health of our marketing automation systems, maintain templates and shared infrastructure, and ensure that every team member and cross-functional partner knows how to work within our systems effectively.
This is a role for someone who thrives at the intersection of operational rigor and technical depth. Someone who can manage a production queue with the same confidence they bring to assessing the effective targeting of an audience query or designing a cross-team handoff process.
CORE RESPONSIBILITIES:
Production Ownership & Execution
Own the production queue end-to-end: intake, prioritization, assignment, build, QA, and launch of campaigns across all supported channels (email, push, SMS, in-app, landing pages, forms, surveys, and emerging channels).
Set and enforce quality standards through structured QA processes covering content accuracy, rendering across devices and clients, audience logic, suppression rules, personalization, and targeting accuracy.
Manage execution timelines, identify blockers early, and coordinate cross-team dependencies to ensure on-time delivery.
Gather and validate requirements from campaign partners, translating ambiguous requests into clear, actionable production briefs with defined scope and deliverables.
Apply compliance and privacy rules (GDPR, CAN-SPAM, preference center requirements) to every campaign, ensuring legal and governance standards are met without exception.
Anticipate risks, escalate issues proactively, and propose mitigations before they impact delivery.
Recommend production strategy, where appropriate, referencing new tools, capabilities and automation potential, to make campaigns more efficient and effective
Capacity Planning & Workflow Management
Forecast production capacity based on campaign volume, complexity, and team capability, ensuring the team is resourced appropriately for both steady-state and surge periods.
Create and maintain forward-looking roadmaps for production operations, balancing current execution demands with process improvement and automation initiatives.
Estimate level of effort for incoming work, set realistic expectations with stakeholders on timelines and tradeoffs, and manage competing priorities with clarity. Define and optimize the production workflow from intake through post-launch analysis, to drive efficiency, reduce cycle time, and minimize rework. Tool Ownership & Education Serve as the primary owner of the team's marketing automation and production systems, maintaining deep expertise in platform capabilities, configurations, and constraints. Own and maintain templates (audience, journey, reporting, and creative) that the production team and partners rely on daily. Map system capabilities and gaps, advocating for enhancements and workarounds that keep the team effective as channel requirements evolve. Design cross-team handoff architecture: defining clear rules of engagement between Production, Campaign Strategy, Creative, Legal, Analytics, and other partners. Educate cross-functional teams on production processes, system capabilities, and best practices through documentation, training sessions, and ongoing enablement. Communicate system changes, constraints, and strategic recommendations to leadership clearly and concisely. Quality & Accountability Drive a culture of ownership and accountability within the production operation, where quality is everyone's responsibility and outcomes are tracked transparently. Diagnose production issues methodically, using structured problem-solving to identify root causes and implement lasting fixes rather than one-off workarounds. Maintain and improve QA checklists, error-handling protocols, and fail-safe logic to protect against failed sends, malformed data, and system errors.
Skills
- Your Expertise Required 5–7 years of experience in marketing operations, campaign production, or a comparable production management role within a high-volume, multi-channel environment. Expert-level proficiency with enterprise marketing automation platforms (e.g., platforms supporting email, push, SMS, in-app, and journey orchestration at scale).
- Demonstrated expertise in campaign QA processes: including content, rendering, audience, and automation validation. With a track record of maintaining high quality at high volume.
- Experience managing a high volume, short timeline, digital communications production team.
- Deep knowledge of personalization logic, including how content and audience data connect to drive dynamic, relevant experiences.
- Experience creating dynamic content for global, multi-language campaigns is essential.
- Strong understanding of compliance and privacy frameworks (GDPR, CAN-SPAM) and their practical application in campaign production.
- Proven ability to manage production timelines, plan capacity, and allocate resources across concurrent workstreams with competing priorities.
- Experience defining scope, gathering requirements, and writing production briefs that translate strategy into executable work.
- Excellent stakeholder management skills: able to set expectations, influence without direct authority, and communicate tradeoffs to both technical and non-technical audiences, including leadership.
- Strong structured problem-solving skills with the ability to diagnose production issues methodically and implement durable solutions.
- Working knowledge of SQL (basic queries, filtering, joins) sufficient to validate data and troubleshoot audience logic.
- Experience managing vendor/contractor relationships technology product providers, service providers, data providers.
- Preferred Advanced SQL proficiency. Experience with audience segmentation, boolean targeting logic, and suppression rule design.
- Familiarity with journey builder tools, automated lifecycle systems, and trigger-based campaign logic. Experience designing or improving production workflows, handoff processes, or intake systems.
- Experience with multi-channel campaign builds.
- Exposure to A/B testing frameworks and the ability to interpret statistical significance at a working level.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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