Top 290 Patient access associate Jobs in Remote

Patient Engagement Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Remote
- Medical office experience
- High school diploma or GED
- Computer skills
- Tuition reimbursement
Quick Apply
Patient Care Associate (PCA)
LYP Contact Center —Remote
- From $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
10d
Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Organizational skills
- Paid holidays
- Health insurance
Clinical Trial Associate
RQM+ —Remote
- Bachelor of Science
- Travel
- Communication skills
Quick Apply
Recovery Patient Engagement Associate II
Imagine Pediatrics —Remote
- $24 - $26 an hour
- Spanish
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Remote Verification Associate
Pafford EMS —Oklahoma City, OK
- Full-time
- Remote
- Microsoft Word
- HIPAA
- High school diploma or GED
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Seasonal Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- HIPAA
- Organizational skills
- Typing
- Health insurance
Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami —Medley, FL
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Growth Associate (Part Time)
Flourish Health —Ann Arbor, MI
- $25,000 - $29,000 a year
- Part-time
- Remote
- 18 years or older
- Adults
- US work authorization
- Paid time off
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Associate Director, Patient Navigator
Genetix Biotherapeutics —Somerville, MA
- $175,000 - $185,000 a year
- Remote
- Nursing
- RN License
- Bachelor of Science
- Travel reimbursement
Quick Apply
10d
Associate Director, Access Management Service Delivery- Cybersecurity
Biogen —Remote
- $152,000 - $220,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Employee stock purchase plan
Associate Director, National Account
CSL Behring —Hartford, CT
- $170,000 - $200,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Travel
Associate Director, Market Access & Reimbursement - Alpharetta, GA or Remote
Avanos Medical —Alpharetta, GA
- $160,000 - $185,000 a year
- Full-time
- Remote
- Windows
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k) matching
Associate Director, Patient Services
MannKind Corporation —Remote
- $148,000 - $222,000 a year
- Microsoft Excel
- HIPAA
- 8 years
Quick Apply
Revenue Cycle Associate
Access Healthcare —Remote
- Full-time
- Remote
- HIPAA
- Research
- Mid-level
Quick Apply
1d
Associate Consultant, Life Sciences Consulting (Market Access)
Dedham Group —Remote
- $130,000 - $150,000 a year
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
Credentialing & Enrollment Associate (Remote)
Rula —Los Angeles, CA
- $60,690 - $67,830 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health savings account
Business Operations Associate
Form Health —Remote
- $100,000 - $115,000 a year
- Full-time
- Remote
- Adults
- Mid-level
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Manager / Associate Principal, Patient Services (Strategy and Implementation)
Blue Matter —Remote
- $160,000 - $225,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health savings account
Value & Access Insights Senior Associate
Amgen —Remote
- $81,671.40 - $110,496.60 a year
- Remote
- Master's degree
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
9d

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Patient Engagement Associate

Penn Medicine -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Benefits

Tuition reimbursement

Qualifications

High school diploma or GED

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity/Unit: CPUP - Access Center - Various Departments

Location: Remote

Shift: Full Time - Day Shift; Monday-Friday from 7am and 6pm; depending on the departments you are paired with

Summary:

The Access Services Associate (ASA) is a call center-based customer service position supporting Penn Medicine ambulatory practices. This phone based, high volume role supports several types of patient interactions including registration, appointment scheduling, referrals and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on Productivity to satisfy financial and operational targets of the Health System. This is primarily a Work from Home position This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments.

Responsibilities:

Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate.
Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests. Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through EMR.
Complete call processing in an efficient manner; remain aware of call volumes and Service Level performance (when notified); work as part of the team to handle the call volumes.
Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise.
Issues referrals for patients as required and as per protocol.
Maintain knowledge of basic medical terminology, Computer and EMR skills.
Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation.
Coordinates clinical and administrative aspects of the new patient scheduling encounter.
May Assist with some Computer and System setup for Telemed Patient.
Explain the functionality on the MyPennMedicine App.
Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
Solves telephone issues and timely reports problems related to volume to manager.
Follow established downtime procedures for registration.
As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.
Financial:
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
Other/Regulatory
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
Flexible and readily adopts new processes and engages in practice operation changes.

Education or Equivalent Experience:

H.S. Diploma/GED (Required)
3+ years medical office experience, or customer service experience is preferred.
A degree may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Quick Apply

Refine Your Search

patient access associate jobs in remote

Patient Engagement Associate

Patient Care Associate (PCA)

Customer Care Associate

Clinical Trial Associate

Recovery Patient Engagement Associate II

Remote Verification Associate

Seasonal Customer Care Associate

Contact Center Associate 1 - UHealth Connect (Remote)

Growth Associate (Part Time)

Associate Director, Patient Navigator

Associate Director, Access Management Service Delivery- Cybersecurity

Associate Director, National Account

Associate Director, Market Access & Reimbursement - Alpharetta, GA or Remote

Associate Director, Patient Services

Revenue Cycle Associate

Associate Consultant, Life Sciences Consulting (Market Access)

Credentialing & Enrollment Associate (Remote)

Business Operations Associate

Manager / Associate Principal, Patient Services (Strategy and Implementation)

Value & Access Insights Senior Associate

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