Top 5629 Patient experience manager Jobs in Remote

Sr. Manager of Member Engagement
Private Health Management —Remote
- $120,000 - $180,000 a year
- US work authorization
- Senior level
- Leadership
- Health insurance
- Dental insurance
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Patient Service Representative - Patient Experience
Midi Health —Remote
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
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Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Electronic Medical Records Project Manager - Ambulatory Monitoring and Diagnostics (Central/Eastern US)
Philips —Remote
- $90,000 - $160,000 a year
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Patient Support Manager (Southwest)
Agios Pharmaceuticals —Remote
- $110,029 - $165,044 a year
- Remote
- Microsoft Outlook
- 5 years
- Mid-level
- Health insurance
4d
Senior Customer Success Manager
Color —Remote
- $111,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Remote Based Patient Advocate
Elevate Patient Financial Solutions —Remote
- $18.67 - $24.89 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- HIPAA
- Hospital experience
- Paid holidays
- Health insurance
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3h
Manager / Associate Principal, Patient Services (Strategy and Implementation)
Blue Matter —Remote
- $160,000 - $225,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health savings account
Care Continuity & Patient Retention Manager
Call On Doc —Remote
- $65,000 - $70,000 a year
- Full-time
- Remote
- Nursing
- 5 years
- Analysis skills
- 401(k)
- Paid time off
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Clinical Customer Success Manager
GE HEALTHCARE —Remote
- $112,800 - $169,200 a year
- Pass drug screening
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
LPN Medical Operations and Patient Communications Specialist
Jones Medical Management —Remote
- $58,000 - $65,000 a year
- Full-time
- Remote
- Google Workspace
- LVN
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
6d
Patient Advocacy Liaison (West)
Agios Pharmaceuticals —Remote
- $153,541 - $230,312 a year
- Microsoft Word
- Clean driving record
- Computer literacy
- Health insurance
General Manager/Director of Clinical Operations, Therapy
Talkiatry Management Services —Remote
- $165,000 - $175,000 a year
- Full-time
- Psychiatry
- 5 years
- Analysis skills
- Paid parental leave
- Paid holidays
Lead ROI Medical Records Specialist - Remote (After Hours - Day Shift)
Sharecare —Remote
- Full-time
- Remote
- Writing skills
- HIPAA
- Mid-level
12d
Epic Patient Access Applications Manager
Xtensys Connected Health Solutions —Remote
- $130,000 - $160,000 a year
- Full-time
- 3 years
- Travel
- Business Administration
Patient Access Director- Remote
Med-Metrix —Remote
- Full-time
- 7 years
- HIPAA
- Bachelor's degree
13d
Director of Patient Experience
Gifthealth Inc —Columbus, OH
- $122,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
Quick Apply
Corporate Account Manager - Data Centers
Chem Aqua —Remote
- $165,000 - $200,000 a year
- Remote
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Team Lead, Client Success
PatientNow —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Training & development
Quick Apply

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patient experience manager jobs near remote

Sr. Manager of Member Engagement

Private Health Management -
Remote

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Job Details

$120,000 - $180,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Stakeholder engagement
Health data analysis
Team leadership
Coaching
Business analysis
Process design
Performance management
Team development
Professional development support
Operational excellence initiatives
Cross-functional collaboration
Research findings presentation
Customer interaction during outreach
Healthcare data reporting
Stakeholder relationship building
Cross-functional communication
Senior leadership
Team building

Full Job Description

Sr. Manager of Member Engagement

Location: Remote (U.S.)
Reports To: Jessica Thorberg

About Private Health Management

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare's most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes.

Everyone deserves great care. We make sure they get it.

About the Role

The Senior Manager of Member Engagement is responsible for leading PHM's engagement strategy, outreach execution, and optimization efforts across member populations. This role oversees the RN targeted outreach team and serves as the primary owner of engagement performance, ensuring outreach activities drive utilization growth, inbound case volume, and a consistent member experience across accounts.

This is a highly visible role with significant opportunity to build and improve. The person will create structure where it does not yet exist, establish scalable processes and reporting, and partner closely with Marketing, Account Management, Clinical, and other stakeholders to align engagement efforts with organizational priorities.

What You'll Accomplish

Establish a scalable engagement operating system with documented processes, reporting, and accountability measures.

Improve engagement performance, utilization, and inbound case volume through data-driven strategy and outreach optimization.

Build, coach, and lead a high-performing RN outreach team capable of delivering consistent member experiences across accounts.

Create visibility into engagement performance and translate insights into actionable recommendations for business leaders.

How You'll Spend Your Days

Leading Engagement Strategy and Performance

Analyze engagement performance, utilization trends, account demographics, and outreach data to identify opportunities and drive action.

Develop and optimize engagement strategies that improve utilization and member participation across accounts.

Monitor account performance and recommend targeted interventions where results are lagging.

Building Operational Excellence

Create and document workflows, processes, reporting structures, and operating rhythms for the engagement function.

Reduce key-person dependencies by standardizing outreach approaches and knowledge management practices.

Partner with teams across PHM to build scalable engagement infrastructure as membership grows.

Leading and Developing Teams

Manage, coach, and develop the RN targeted outreach team.

Provide clear accountability, performance management, and professional development support.

Foster a culture focused on meaningful member conversations, education, and engagement outcomes.

Cross-Functional Partnership

Collaborate with Marketing, Account Management, Clinical, and other stakeholders to align engagement initiatives with organizational goals.

Present recommendations and insights to senior leaders using data-driven analysis and business rationale.

What You Bring to the Table

Required

Experience in leading teams in digital health, healthcare navigation, advocacy, or member engagement environments.

Experience analyzing engagement performance, utilization trends, demographics, and outreach data to drive strategic decisions.

Proven success leading, coaching, and developing outreach, engagement, or healthcare-facing teams.

Experience creating structure, standardizing workflows, and improving operational efficiency across teams and systems.

Strong executive communication skills with the ability to present recommendations and challenge assumptions using data.

Demonstrated ability to influence stakeholders and build alignment across multiple departments.

Read what current Team Members say about working at PHM!

Compensation

The target compensation for this role is $144,000 - $180,000 annually with a $120,000-$150,000 base salary.

Cash compensation is only a part of a total package that also includes: health/dental/vision benefits, 401k with match, flexible PTO, PHM for PHM — our services for you and your dependents — and other benefits. Individual pay may vary from the target range as several factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.

Location

This is a remote role requiring that you live in and physically perform all work in the United States.

Next Steps

Private Health Management is a remote company with employees around the United States. We're committed to providing a thoughtful, transparent interview experience and meaningful opportunities to get to know our company, mission, and wonderful teammates through fully remote interviews. If your application is selected for interviews, you'll hear from a member of our recruiting team to schedule next steps. Interviews will also include the hiring manager, peers, and often an executive from the department. PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, all hiring decisions are made by human reviewers.

Have a quick question about the role? Email [email protected] or simply apply here.

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Refine Your Search

patient experience manager jobs in remote

Sr. Manager of Member Engagement

Patient Service Representative - Patient Experience

Client Success Manager

Electronic Medical Records Project Manager - Ambulatory Monitoring and Diagnostics (Central/Eastern US)

Patient Support Manager (Southwest)

Senior Customer Success Manager

Remote Based Patient Advocate

Manager / Associate Principal, Patient Services (Strategy and Implementation)

Care Continuity & Patient Retention Manager

Clinical Customer Success Manager

Customer Support Manager-Tier 2 (Austin, TX)

LPN Medical Operations and Patient Communications Specialist

Patient Advocacy Liaison (West)

General Manager/Director of Clinical Operations, Therapy

Lead ROI Medical Records Specialist - Remote (After Hours - Day Shift)

Epic Patient Access Applications Manager

Patient Access Director- Remote

Director of Patient Experience

Corporate Account Manager - Data Centers

Team Lead, Client Success

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