We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.
Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.
Kite therapies are customized for every patient, and the process involves a complex ordering and supply chain process. The Cell Therapy Case Manager is responsible for monitoring all activities and successfully facilitating a patient’s case through the cell journey, while providing an exceptional customer experience. This position reports to the Associate Director, Case Management Lead, and is remote based.
Key Responsibilities
- Serve as single-point-of-contact for Authorized Treatment Centers (ATC) who is accountable for all cases from patient registration through final product delivery, within defined geography
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Acts as a knowledgeable, trusted and dependable partner to ATCs demonstrating exceptional communication and tele-management skills
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Flexibility to cover/provide support for other Case Managers outside of regular working hours and over Holidays and weekends as necessary
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Manage communications with Authorized Treatment Center (ATC) providers (including but not limited to enrolling healthcare providers, financial coordinators, cell and apheresis lab staff and administrative champions) and internal Kite team members (including but not limited to field teams, internal logistics and supply chain, medical, site quality and site planning partners).
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Effectively communicate critical case-related information to healthcare providers within ATC in an empathetic and clear manner to appropriately manage expectations
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Complete all required Case Manager training and demonstrate exceptional knowledge and seamless navigation of Kite systems, policies, procedures and work instructions
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Troubleshoot issues with internal or external partners working collaboratively and with a sense of urgency
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Attend meetings (virtually and/or in person) to assist with training and activation of new ATCs
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Participate in regular Case Manager, POD, or other customer meetings on an as needed basis
Basic Qualifications:
- Master’s Degree and 3+ years of experience OR
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Bachelor’s Degree and 5+ years of experience OR
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High School Degree and 9+ years of experience
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Proven ability to work exceptionally well across a matrix organization and be a team player
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Exceptional oral and written communication skills
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Open to occasional travel during site onboarding process and ad hoc meetings (<10%)
Preferred Qualifications:
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Bachelor's degree
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5+ years working within a healthcare or pharmaceutical environment, directly interacting with healthcare providers and/or patients
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2+ years of Case Management or Care Coordination experience in a hospital setting for patients receiving complex therapies
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Nursing, social work, and/or commercial operations background
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Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call center
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Familiarity with working in a heavily regulated, quality-control driven environment (e.g. following strict SOPs when available, and extrapolating key principles to situations not defined)
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Basic knowledge of reimbursement landscape for hospital/buy and bill setting including understanding of benefit investigations, prior authorizations, appeals
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Demonstrated problem solving and customer service skills
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Ability to establish effective relationships with a wide range of internal cross-functional teams, healthcare provider team(s) and ATCs
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Bilingual - Spanish preferred
People Leader Accountabilities:
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Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
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The salary range for this position is: $92,820.00 - $120,120.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
- Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Kite Pharma will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Kite Pharma provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
Please apply via the Internal Career Opportunities portal in Workday.
