Top 270 Product support specialist Jobs in Remote

Product Support Specialist
SleepRes, Inc. —Remote
- $25 - $30 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- Associate's degree
- Dental insurance
- 401(k)
Quick Apply
12d
Product Support Specialist
Dutchie —Remote
- $24.04 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
14d
Product Support Specialist
Relocity —Remote
- $65,000 - $80,000 a year
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Product Information Management Specialist
Order.co —Remote
- $31.25 an hour
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Support - Product Support Specialist
Aline —Remote
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
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QA Specialist – AI Product Testing & Support
GiantSage —Remote
- $34.66 - $41.74 an hour
- Weekends as needed
- Remote
- No experience needed
- English
- Communication skills
Quick Apply
6d
Product Support Specialist II
CorVel Corporation —Remote
- $22.17 - $35.66 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
10d
Product Support Specialist
Censis —Remote
- $35,700 - $66,300 a year
- On call
- Remote
- Surgery
- Writing skills
- Research
Product Support Specialist
Cadwell —Remote
- $80,000 - $100,000 a year
- Weekends as needed
- Remote
- Computer literacy
- Writing skills
- Clinic experience
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Product Data Specialist
Harrington Industrial Plastics —Remote
- Microsoft Outlook
- Inventory management
- Adults
- Paid jury duty
- Health savings account
Junior Communications Product Specialist
Ibility —Remote
- Full-time
- Remote
- Microsoft Outlook
- Marketing
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Technical Product Support - EdTech
Securly —Remote
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
5d
Product Training Specialist
Member Access Processing —Remote
- $81,000 - $88,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Continuous improvement
Quick Apply
Literacy Product Specialist
Just Right Reader —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- School experience
- Master's degree
- Education
Quick Apply
7d
Product Specialist [3rd shift - 11p-8a] - REMOTE
Software Technology Inc —Remote
- Rotating shift
- Remote
- Writing skills
- Mid-level
- Communication skills
Quick Apply
Dropshipping Product Sourcing Specialist
Bible and Jesus —Remote
- From $7.25 an hour
- Temporary
- Remote
- Research
- Entry level
- Flexible schedule
Quick Apply
17h
Product Specialist
JD RMD Group —Remote
- $25 - $35 an hour
- Extended hours
- Remote
- Spanish
- Clean driving record
- Ability to walk for extended periods
Quick Apply
Product Specialist (3rd Shift)
Software Technology Inc —Remote
- Rotating shift
- Writing skills
- Mid-level
- Communication skills
Quick Apply
Senior Specialist, Quality Assurance - Drug Product
CG Oncology Inc —Remote
- $115,000 - $135,000 a year
- Remote
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Health savings account
- Disability insurance
Quick Apply
12d
eCommerce Product Management Specialist (Remote, U.S.)
World Travel Holdings Inc —Remote
- $80,000 - $850,000 a year
- Full-time
- Remote
- Computer Science
- Marketing
- Mid-level
- Paid holidays
- Disability insurance

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product support specialist jobs near remote

Product Support Specialist

SleepRes, Inc.
Remote

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Job Details

Full-time
$25 - $30 an hour
12 days ago

Benefits

Dental insurance
401(k)
Vision insurance
Opportunities for advancement

Qualifications

Incident reporting compliance
Customer records maintenance
Patient question and concern management
Email customer support
Defect resolution root cause analysis
Technical support via phone
Phone communication
Adverse event reporting
Technical documentation
Incident report management
Regulatory compliance
HIPAA
Process improvement
Bug Reporting (Quality assurance practices)
NetSuite
Patient complaint handling
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Task prioritization
Hardware support
SaaS platforms
Health information regulatory compliance
SaaS (as product category for technical sales engineers)
Customer support
Productivity software
Clinical confidentiality policies
Technical support via email
Customer information system software

Full Job Description

About Us

SleepRes (https://sleepres.com?utm_source=chatgpt.com) is a medical device startup revolutionizing sleep apnea and sleep-therapy technology. Our mission is to bring innovative, patient-centered solutions to market that improve sleep quality and health outcomes for millions suffering from sleep-disordered breathing. Correcting 30 years of incorrectly designed pressure delivery, our soon-to-launch Kricket APAP powered by KPAP is positioned to become a new standard of care.

As we prepare for commercial launch, we are seeking a technically skilled and customer-focused Product Support Specialist to provide advanced support for our medical device products, software platforms, and connectivity solutions. This role is ideal for an individual who thrives in a fast-paced startup environment and is passionate about solving technical problems while delivering exceptional support experiences to patients, providers, clinicians, and business customers.

Position Summary

We are seeking a dedicated and detail-oriented Product Support Specialist to join our growing Customer Care organization. In this role, you will serve as a primary point of contact for technical product support, assisting patients, clinicians, providers, and business customers with device troubleshooting, software support, connectivity inquiries, product inquiries, and escalation management.

The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and the ability to navigate regulated medical device support processes. This position plays a critical role in identifying product issues, documenting complaints, escalating technical concerns appropriately, and collaborating cross-functionally with Customer Care, Product, Quality, Regulatory, Clinical, and Engineering teams to support a high-quality customer experience.

Key Responsibilities

Respond promptly and professionally to product support inquiries via phone, email, chat, and ticketing systems
Provide advanced troubleshooting support for medical devices, software applications, connectivity inquiries, and product performance concerns
Support patients, clinicians, providers, and business customers with device setup, troubleshooting, usage guidance, and technical issue resolution
Identify, document, and escalate product complaints, adverse events, and potential reportable issues in accordance with company procedures and regulatory requirements
Create, manage, and maintain accurate support tickets, case documentation, and customer records within Salesforce, NetSuite, and other internal systems
Follow established SOPs, complaint handling procedures, escalation workflows, and documentation requirements in a regulated medical device environment
Collaborate cross-functionally with Product, Engineering, Clinical, Quality, Regulatory, and Operations teams to investigate and resolve product-related issues
Gather and document detailed technical information, device behavior, logs, screenshots, and customer feedback to support root-cause analysis and issue resolution
Monitor support trends and recurring issues to identify opportunities for product, process, and customer experience improvements
Maintain professionalism, empathy, and clear communication while supporting customers in potentially sensitive or urgent situations
Make outbound calls and follow-up communications related to technical cases, escalations, device issues, and customer support needs
Assist with product launches, software updates, process changes, and customer communications as needed
Navigate multiple systems, applications, and communication channels simultaneously while managing support cases efficiently
Adhere to scheduling, attendance, productivity, and quality expectations within a remote support environment
Maintain confidentiality and ensure compliance with HIPAA, FDA, and company data security standards
Participate in virtual team meetings, ongoing training, coaching activities, and process improvement initiatives

Qualifications

Associate or bachelor's degree required
3-5 years of technical support, product support, customer support, or help desk experience required; medical device, healthcare technology, SaaS, or other regulated industry experience preferred
Experience supporting hardware devices, software applications, and connectivity-related troubleshooting preferred
Previous remote/work-from-home support experience preferred
Excellent verbal and written communication skills with the ability to communicate technical information clearly to both technical and non-technical audiences
Strong troubleshooting, critical-thinking, and problem-solving abilities with a high level of attention to detail
Experience documenting customer interactions, technical issues, complaints, and escalations accurately and thoroughly
Familiarity with CRM systems, ticketing platforms, Microsoft Office, and cloud-based support tools
Ability to manage multiple priorities and work independently in a fast-paced startup environment
Comfortable working within a performance-driven environment with established KPIs, service levels, quality assurance (QA) standards, and coaching feedback
Ability to adapt to evolving technologies, processes, and business needs
Strong organizational and time-management skills with the ability to prioritize effectively
Ability to maintain professionalism and composure while handling complex or escalated customer situations
Reliable high-speed internet connection and a dedicated, distraction-free workspace required
Ability to maintain confidentiality and comply with HIPAA, FDA, and company data security standards
Ability to work scheduled shifts without ongoing interruptions and maintain a professional remote work environment during working hours
Because this role involves real-time customer interaction, protected information, and performance expectations, employees must be fully dedicated and available during scheduled shifts and may not work another job simultaneously while performing duties for the company.

What We Offer

Competitive salary, 401K, health, dental, vision, and wellness benefits
The opportunity to help build a category-leading medical device company from the ground up
A collaborative, agile, mission-driven team focused on innovation and patient impact
Career growth opportunities within a rapidly scaling startup environment

Quick Apply

Refine Your Search

product support specialist jobs in remote

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Product Support Specialist II

Product Support Specialist

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Product Specialist [3rd shift - 11p-8a] - REMOTE

Dropshipping Product Sourcing Specialist

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Senior Specialist, Quality Assurance - Drug Product

eCommerce Product Management Specialist (Remote, U.S.)

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