Top 57 Quality assurance call center monitoring Jobs in Remote

Quality Assurance Specialist, Patient Engagement
Imagine Pediatrics —Remote
- $65,000 - $85,000 a year
- Remote
- Spanish
- Microsoft Excel
- Mid-level
- Health savings account
- Paid holidays
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Call Center QA Support Analyst - Remote (FL, MI, or TX)
Centro —Remote
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
Member Coordinator PM Pacific Time Zone
Pacific Health Group —Remote
- $21 - $24 an hour
- Full-time
- Remote
- Mid-level
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Training and Quality Assurance Manager (Call Center)
TechOp Solutions International —Arlington, VA
- Full-time
- Remote
- Management
- 5 years
- Analysis skills
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6d
Support & Service Enablement Specialist
GridPoint —Remote
- $21 - $23 an hour
- Remote
- Mid-level
- High school diploma or GED
- AWS
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14d
Call Center QA Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
EO, Quality Assurance Specialist
Ovation Healthcare —Welcome, SC
- Part-time
- Remote
- Writing skills
- HIPAA
- English
13d
emote Collections Supervisor | Collections Team Lead | Call Center Sup
LIVE OAK FINANCIAL INC —Albany, GA
- Full-time
- Remote
- Mid-level
- Supervising experience
- Quality control
- Paid training
- Opportunities for advancement
Quick Apply
Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Senior Patient Activation Specialist
Guideway Care —Birmingham, AL
- $15 - $25 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
7d
Quality Control and Assurance Specialist - Radiology
The Ohio State University —Columbus, OH
- Full-time
- Remote
- Background check
- Pass drug screening
- Research
4d
Central Study Coordinator I
Care Access —Remote
- $75,000 - $95,000 a year
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Call Center Manager
Beacon Bank —Lincoln, RI
- $55,588 - $102,474 a year
- Call employer
- Remote
- Mid-level
- Analysis skills
- Recruiting
Verification Control Specialist
Penn Mutual —Remote
- $60,000 - $75,000 a year
- Full-time
- Research
- Mid-level
- Office
- Opportunities for advancement
11d
Director, Clinical Trial Quality & Risk Management, National Center for Clinical Trials (NCCT)
Atrium Health —Remote
- $63.45 - $95.20 an hour
- Full-time
- 7 years
- Bachelor's degree
- Pediatrics
- Paid parental leave
- Disability insurance
14d
Crisis Services Shift Lead
HopeLink Behavioral Health —Oakton, VA
- $23 - $27 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Psychology
- 403(b) matching
- Paid holidays
Quick Apply
Patient Financial Advocate Senior
Northeast Health Services —Remote
- $23 - $26 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Director of Insurance Verifications - Remote
Alliance Health Systems —Remote
- Full-time
- Remote
- Background check
- 7 years
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
7d
Supervisor, Global Customer Care
First Advantage —Remote
- $55,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Employee stock purchase plan
- Paid holidays
Supervisor, Medication Adherence
Chen Medical Associates —Miami, FL
- $22.00 - $31.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement

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Quality Assurance Specialist, Patient Engagement

Imagine Pediatrics -
Remote

Quick Apply

Job Details

$65,000 - $85,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Spanish
Confidential information handling
Microsoft Excel
Quality control experience within healthcare industry
Regulatory compliance
Data interpretation
Productivity software
Professional development training
Quality data entry
Quality assurance experience within healthcare

Full Job Description

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You'll Do

As a Quality Assurance Specialist, Patient Engagement at Imagine Pediatrics, you will work across the patient and provider engagement teams to improve the quality and effectiveness of our outreach and engagement function. This role is integral to establishing and maintaining the quality standardizations and job-specific training required to enroll families and providers who support children with medical complexity. You would work hand in hand with our Patient Engagement Leadership and Network team, and would be joining an incredibly mission driven, highly engaged, and fast-growing team.

Listen to recorded calls and assess the quality of interactions based on predetermined criteria, including adherence to scripts, professionalism, accuracy of information provided, and compliance with regulatory guidelines.
Design and conduct comprehensive training programs for new and existing staff to ensure they meet quality and performance standards. Create a culture of continuous improvement.
Deliver feedback to outreach groups regarding strengths and areas for improvement in their communication skills and adherence to company policies and procedures.
Maintain a consistent feedback loop with patient and network leaders and develop action plans to maintain a high standard of excellence.
Organize and facilitate call calibration sessions to ensure consistency and accuracy in all communications.
Facilitate discussions to establish consensus on quality standards and scoring criteria for evaluating calls; compile results and provide recommendations for adjustments
Analyze data from quality monitoring activities, identify trends, patterns, and areas of improvement.
Maintain accurate records of evaluations and feedback and prepare comprehensive reports, summarizing evaluation results, performance metrics, and key insights.
Design and create comprehensive job aides and SOP's based on trends and patterns identified during QA reviews.
Update training materials and job aids in alignment with organizational process changes that impact patient engagement.

What You Bring & How You Qualify
First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In addition you will need:

Bachelor's degree in business management or a related field preferred
Bilingual Spanish required
Minimum of 1-3 years of experience in call center, with a track record of evaluating data from multiple angles to identify discrepancies and opportunities for improvement
Experience in call center quality assurance and training required
Proficiency in Talk Desk or similar platforms and Microsoft Office (Word, Excel, PowerPoint, etc.) is required
Strong knowledge of customer service protocols and compliance requirements
Exceptional attention to detail and accuracy in data entry and reporting
Excellent communication and interpersonal skills
Ability to handle confidential and sensitive information with discretion
Highly organized and detailed oriented
Problem-solving skills and the ability to adapt to changing environments
Healthcare call center experience is a plus

What We Offer (Benefits + Perks)

The role offers a base salary range of $65,000-$85,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

What We Live By

We're guided by our five core values:

Our Values:

Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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Refine Your Search

quality assurance call center monitoring jobs in remote

Quality Assurance Specialist, Patient Engagement

Call Center QA Support Analyst - Remote (FL, MI, or TX)

Member Coordinator PM Pacific Time Zone

Training and Quality Assurance Manager (Call Center)

Support & Service Enablement Specialist

Call Center QA Manager

EO, Quality Assurance Specialist

emote Collections Supervisor | Collections Team Lead | Call Center Sup

Remote Contact Center Supervisor

Senior Patient Activation Specialist

Quality Control and Assurance Specialist - Radiology

Central Study Coordinator I

Call Center Manager

Verification Control Specialist

Director, Clinical Trial Quality & Risk Management, National Center for Clinical Trials (NCCT)

Crisis Services Shift Lead

Patient Financial Advocate Senior

Director of Insurance Verifications - Remote

Supervisor, Global Customer Care

Supervisor, Medication Adherence

I want to receive the latest job alert for quality assurance call center monitoring in remote

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