Top 257 Recovery agent Jobs in Remote

Collections Support 2 (Recovery Agent)
WEX Inc. —Remote
- $18.30 - $20.60 an hour
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Health savings account
- Disability insurance
Help Desk Support Agent (Mid)
PingWind —Remote
- $66,000 - $92,000 a year
- Full-time
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- Mid-level
- Military encouraged
- SharePoint
- AD&D insurance
- Paid holidays
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14d
Commercial Collection Manager (Remote)
American Financial Management, Inc. —Remote
- $70,000 - $100,000 a year
- Remote
- Computer literacy
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- Paid holidays
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Collections Support 3
WEX Inc. —Remote
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- Full-time
- Google Workspace
- Computer literacy
- 3 years
- Health savings account
- Disability insurance
3d
Pharmacy Tech Remote Role
Monarch —Remote
- $23 an hour
- Full-time
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- 5 years
- Bachelor of Science
- English
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Family Services Coordinator
CorneaGen —Remote
- $24 - $27 an hour
- Weekends as needed
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- Anatomy knowledge
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9d
Subrogation Agent - REMOTE
Viking Client Services, LLC —Eden Prairie, MN
- $20 an hour
- No weekends
- Remote
- Computer literacy
- Mid-level
- Organizational skills
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Claims Representative
EMC Insurance —Remote
- $46,990 - $71,385 a year
- Full-time
- Remote
- Mid-level
- Experience equivalent to degree accepted
- Computer skills
- Work from home
Helpdesk Technician I
CyberSheath —Remote
- $55,000 - $68,000 a year
- Evenings as needed
- Computer science
- Computer Science
- Windows
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Audit Support COB and DM
Cotiviti —Remote
- $18.00 - $20.25 an hour
- Full-time
- Computer literacy
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4d
Payment Accuracy COB Specialist
Cotiviti —Remote
- $20.50 - $23.75 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
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5d
Business Growth Partner Referral Agent (Independent Contractor)
AEO Zone —Remote
- $25,000 - $150,000 a year
- Contract
- Remote
- Mid-level
- Business development
- Marketing
- Work from home
- Flexible schedule
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Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
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Sr. Analyst, Acquisitions
Saban Real Estate —Remote
- $130,000 - $150,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Finance
- Disability insurance
- Health insurance
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Helpdesk Technician II
CyberSheath —Remote
- $70,000 - $83,000 a year
- Evenings as needed
- Computer science
- Computer Science
- 5 years
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Complex Casualty Claims Specialist
EMC Insurance —Remote
- $100,085 - $152,122 a year
- Full-time
- Remote
- Driver's License
- Bachelor's degree
- Travel
- Work from home
GRC Engineer
Stellar One Incorporated —Remote
- $135,000 - $185,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- Health savings account
- Health insurance
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Remote Outbound Call Center Agent
MDS Communications —Oklahoma City, OK
- $15 - $16 an hour
- 8 hour shift
- Remote
- Computer literacy
- Children
- Computer skills
- Health insurance
- Paid time off
10d
Applied AI Engineer
Future —Remote
- $215,000 - $250,000 a year
- Call employer
- Remote
- System design
- Continuous improvement
- Senior level
- Disability insurance
- Health insurance
Senior Agent Design Engineer
PolyAI —Remote
- $110,000 - $125,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Mentoring
- Disability insurance
- Health insurance
Quick Apply

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Collections Support 2 (Recovery Agent)

WEX Inc. -
Remote

Apply Now

Job Details

Full-time
$18.30 - $20.60 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

High school diploma or GED

Full Job Description

About the Team/Role

As a Collections Support 2 (Recovery Agent), you are an essential contributor to safeguarding WEX’s financial health and reducing credit exposure. This is an impactful individual contributor role designed for a focused collections professional whose core mission is clear: to successfully cure past-due debt, resolve account delinquency, and secure predictable cash flow for our standard commercial portfolios.

You will own the daily management of a portfolio of moderately complex, past-due business accounts. Utilizing standard commercial collection techniques and structured negotiation protocols, you will work directly with clients to resolve outstanding balances, make payment arrangements, and maintain positive ongoing business relationships.

We look to our Recovery Agents to execute tasks with high accuracy, maintain tight compliance, and call out workflow bottlenecks or system errors so we can continuously improve.

How you'll make an impact

Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent commercial customers to successfully cure past-due debt and secure immediate payments.
Execute sound communication (oral and written) to educate customers on account terms and conditions and effectively resolve complex delinquent balances.
Monitor and manage shared group inboxes, ensuring timely and accurate resolution of customer payment inquiries and disputes.
Review account financial histories and transaction details systematically to understand the baseline reasons for delinquency and apply the appropriate procedural collection treatment.
Negotiate routine payment arrangements, short-term promises-to-pay, and structured catch-up schedules within strictly defined corporate guidelines and established authority matrices.
Document all customer touchpoints, payment commitments, and account dispute details accurately and in real-time within the core collections system of record.
Identify and route billing errors, account disputes, or customer complaints to the appropriate internal departments (e.g., Billing, Sales), tracking the file to ensure payment roadblocks are cleared.
Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA), internal credit policies, and industry compliance frameworks during all daily merchant interactions.
Meet or exceed standard weekly and monthly performance goals, including outbound call volume targets, portfolio cure rates, and quality assurance compliance scores.
Follow established team workflows closely while identifying repetitive manual bottlenecks.
Embrace opportunities to integrate AI tools and automation technologies into daily operational processes to improve speed, efficiency and accuracy.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you'll bring

High School Diploma or equivalent with 2-3 years of direct experience in high-volume, complex B2B or commercial collections.
Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) or similar collections compliance frameworks, with the ability to maintain ethical standards under pressure.
Comfortable utilizing standard software platforms and a demonstrated capability to learn core enterprise applications.
Strong communication, active listening, and verbal negotiation skills to navigate client pushback.
Solid problem-solving skills with a clear ability to evaluate account details and make structured decisions.
Effective time management and organizational skills, with a track record of meeting deadlines and managing daily task queues.
Proven track record of high dependability, consistent attendance, strong accountability, and the ability to maintain steady operational output within a high-volume professional setting.
Some college coursework completed or an Associate’s degree in Business, Finance, or a related administrative field.
Previous experience navigating structured workflow environments or participating in team-level process improvement activities.
Basic to intermediate proficiency within Google Workspace platforms (Gmail, Docs, Sheets).
Prior exposure to or familiarity with enterprise software platforms such as Salesforce, PeopleSoft, or Genesys telephony systems.
Must successfully pass a background investigation.

Pay Range: $18.30 - $20.60 USD Hourly

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Apply Now

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