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Client Success Manager

Conscious Networks -
Remote

Quick Apply

Job Details

Full-time
$99,000 - $100,000 a year

Qualifications

Teamwork
Windows
Customer relationship management
Organizational skills
macOS
Stakeholder relationship building

Full Job Description

Job Summary

At Conscious Networks, we believe exceptional technology support starts with exceptional relationships.

Our clients trust us to help operate, protect, and improve critical parts of their businesses. While technology is the tool we use, our true mission is helping people and organizations succeed. We're a people-first company built on trust, accountability, communication, and continuous improvement.

We're seeking an experienced Client Success Manager to join our Senior Leadership Team and lead the delivery of an outstanding client experience.

This is an exciting opportunity for someone who enjoys building strong client relationships, leading high-performing teams, improving service operations, and partnering with executive leadership to help shape the future of a growing Managed Services Provider (MSP).

Duties

As our Client Success Manager, you will:

Serve as the primary advocate for client success and satisfaction.
Build trusted, long-term relationships with clients and key stakeholders.
Lead and develop our service delivery and technical support teams.
Oversee day-to-day managed services operations and service quality.
Manage client escalations and ensure successful resolutions.
Monitor KPIs, SLAs, and customer satisfaction metrics.
Develop and improve SOPs, documentation, and operational processes.
Partner with executive leadership on strategic initiatives and continuous improvement.
Coach, mentor, and develop team members while fostering a culture of accountability, professionalism, and collaboration.

Skills

5+ years of experience working in a Managed Services Provider (MSP) environment.
Experience leading Help Desk, Service Delivery, Technical Support, or Client Success teams.
Strong client relationship management and communication skills.
Experience managing service operations, KPIs, and SLAs.
Experience developing SOPs and operational documentation.
Strong leadership, coaching, and organizational abilities.
Ability to balance client advocacy with operational excellence.

Technical Knowledge

Candidates should possess a strong understanding of:

Microsoft 365 & Microsoft Entra ID
Windows 10 & Windows 11
macOS
Windows Server
Endpoint management
Cybersecurity best practices
Backup & disaster recovery solutions
Managed services operations

Experience with Atera, Datto, MSP360, Sophos, and Duo Security is highly preferred.

What Success Looks Like

The ideal candidate will:

Build trusted partnerships with our clients.
Lead a responsive, accountable, and high-performing service team.
Improve client satisfaction, retention, and loyalty.
Strengthen operational consistency and service quality.
Drive continuous improvement through data, communication, and collaboration.
Help position Conscious Networks as a trusted technology partner for every client.

Why Join Conscious Networks?

At Conscious Networks, we believe people matter more than technology.

You'll work alongside an experienced leadership team that values integrity, accountability, collaboration, and service excellence. This is more than a leadership role—it's an opportunity to directly influence our clients' success, support an incredible team, and help shape the future of our organization.

If you're passionate about delivering exceptional client experiences and leading teams that make a real impact, we'd love to hear from you.

Pay: $99,000.00 - $100,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

relationship coach jobs in remote

Client Success Manager

Career Coach

Academic Coach

Online fitness coach

Academic Coach

HealthLNK Coach (Remote)

Customer Success Manager

People & Culture Partner

Head of People

PMO Supervisor (100% Remote)

Professional Learning Community Facilitator

Vice President, Operations

Director, Talent Development

Senior Director, People Partners (Remote)

LEADERSHIP ADVISOR

Business/Life Coach

Associate, Operations Specialist

Leadership Advisor

SPEND - Communications Specialist

Customer Success Manager

I want to receive the latest job alert for relationship coach in remote

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