Top 45 Reservation center associate Jobs in Remote

Central Res Guest & Membership Care - G&MC Specialist
Omni Hotels & Resorts —Remote
- $17.75 an hour
- Full-time
- Remote
- Microsoft Excel
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- Disability insurance
- Health insurance
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Outbound Reservations
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- Email
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- High school diploma or GED
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Assistant Call Center Manager - IL
European Wax Center —Remote
- $17 - $19 an hour
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- Research
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Remote Outbound Sales Agent
Travel + Leisure Co. —Orlando, FL
- Weekends as needed
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- High school diploma or GED
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2d
Travel Agent, Full Service, Travel Contact Center
AAA Club Alliance —Remote
- $16.10 - $30.00 an hour
- Overtime
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- Mid-level
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5d
Member Contact Center Sales Associate (FT & PT)
AAA Club Alliance —Remote
- $15 - $20 an hour
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BIM Technician
DLB Associates —Remote
- $60,000 - $70,000 a year
- Full-time
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- Microsoft Outlook
- Up to 50% travel
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- Paid parental leave
- Health savings account
Reservations OTA & Distribution Account Coordinator
Guest Services, Inc. —Naples, FL
- $23 an hour
- Full-time
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- 18 years or older
- Microsoft Outlook
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Specialist, SUS
Carnival Cruise Line —Miami, FL
- Full-time
- Remote
- Microsoft Word
- Sales
- Mid-level
- Employee stock purchase plan
- Paid holidays
BIM Manager
DLB Associates —Remote
- $80,000 - $120,000 a year
- Full-time
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- 7 years
- Microsoft Outlook
- Up to 50% travel
- Paid parental leave
- Health savings account
Claims Consultant, CLESS (Construction Defect)
Nationwide —Remote
- 8 hour shift
- Remote
- Background check
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
12d
Contracts and Legal Operations Specialist
DLB Associates —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
1d
Mechanical Associate Director
DLB Associates —Remote
- $148,838 - $210,000 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Travel
- Paid parental leave
- Health savings account
Commissioning Resource Manager
DLB Associates —Remote
- $99,750 - $120,225 a year
- Full-time
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- Microsoft Outlook
- Up to 50% travel
- Engineering
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7d
ICT Engineer II
DLB Associates —Remote
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- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
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- Paid parental leave
- Health savings account
BAS Design Manager
DLB Associates —Remote
- $104,738 - $130,502 a year
- Full-time
- Microsoft Outlook
- 5 years
- Bachelor of Science
- Paid parental leave
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Program Manager of People
DLB Associates —Remote
- $133,000 - $163,000 a year
- Full-time
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- Microsoft Outlook
- Up to 50% travel
- Engineering
- Paid parental leave
- Health savings account
12d
Program Manager of Projects
DLB Associates —Remote
- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
- Engineering
- Paid parental leave
- Health savings account
12d
Design Program Manager
DLB Associates —Remote
- $148,838 - $193,370 a year
- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
- Bachelor of Science
- Paid parental leave
- Health savings account
Co-Simulation Engineer III
DLB Associates —Remote
- $104,738 - $130,502 a year
- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
- Schematics
- Paid parental leave
- Health savings account

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Central Res Guest & Membership Care - G&MC Specialist

Omni Hotels & Resorts -
Remote

Quick Apply

Job Details

Full-time
$17.75 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Hospitality reservation systems
Customer communication
Confidential information handling
Microsoft Excel
Operating systems
Computer literacy
Basic math
English
High school diploma or GED
Documentation tools
Microsoft Teams
Productivity software
Technical Proficiency

Full Job Description

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

General Overview for Applicants

This position is responsible for providing support for both internal and external customers with the Select Guest program, service concerns, and operational issues received by the department from Omni Hotels & Resorts Guests, reservation agents, property staff, and the corporate office. Individual will work towards resolving problems, answering inquiries, maintain customer data, provide complete documentation as need, and providing instructions or information to satisfy the needs of the guests and hotels. Specialists will ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. This position will utilizing department standard processes and adhering to Moments of Service guidelines.

Benefits

Competitive hourly pay and overtime/ pay differential eligibility
Medical, dental, and vision insurance
401(k) retirement plan with company match
Life and disability insurance
Paid time off
Employee Assistance Program (EAP) and wellness support
Training and career development opportunities
Employee discounts and recognition programs
Flexible scheduling when possible
Family and medical leave eligibility
Training and professional development opportunities
Tuition reimbursement or education assistance programs

Schedule: Tues/Sat Off; Sun, Mon, Wed, Thurs, Fri 10:30am-7:00pm

Responsibilities

Essential Job Functions/Qualification:

Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative)
Displays a pleasant, helpful, and courteous attitude toward customers, fellow associates, and management. Remain calm and professional under pressure
Perform all operating functions of the telephone system and computer systems to receive and respond to inquires via phone, email, and online claim
Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest, Select Planner, stay feedback, billing, and data privacy contacts
Reviews and demonstrates understanding of all reference materials, SOP’s (System Operating Procedures), Training Modules, and information bulletins
Accurate and detailed documentation of customer contacts including the issue, resolution, and actions taken. Ensure guest contacts are acknowledged and responses received within 24 hours of receipt, striving for first contact resolution when possible
Assist with enrollments, upgrades, and adjustments as needed
Assist with making, updating, or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs
Support Hotels by assisting with essential daily tasks of maintaining data, updating daily arrivals reports, processing VIP requests and room assignment assistance
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice

Qualifications:

Computer proficiency to include Excel, Word, Teams, and other Microsoft products
Ability to effectively learn and work in department operating systems including Oracle products, NICE, and Omni developed tools
Ability to effectively communicate in English (both oral and written) demonstrate personal skills; listens to others
Ability to perform basic math (add, subtract, divide, and calculate percentages)
Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction.
Receptive to coaching from management, responds positively with willingness to make changes when desired
Ability to multi-task between systems and tasks while providing accurate and complete details
Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality
High School diploma required
Must reside within 50 miles of an Omni Property for engagement purposes.

Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)

64-bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8GB Ram
100GB Hard Drive free disk
Windows Updates are showing up to date.
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
Suggested System – Windows Defender
McAfee and AVG anti-virus systems are not supported.
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e (on Amazon)

Other Items Required:

Full screenshot of www.speedtest.net of completed speed test.
Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

Other Items Suggested:

Additional Monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5lbs or more
First Aid Kit
Copy of Declarations page of Homeowner’s/Renter’s Insurance

Important Notes:

Please provide pictures of the above requirements.
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.

Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

reservation center associate jobs in remote

Central Res Guest & Membership Care - G&MC Specialist

Outbound Reservations

Assistant Call Center Manager - IL

Remote Outbound Sales Agent

Travel Agent, Full Service, Travel Contact Center

Member Contact Center Sales Associate (FT & PT)

BIM Technician

Reservations OTA & Distribution Account Coordinator

Specialist, SUS

BIM Manager

Claims Consultant, CLESS (Construction Defect)

Contracts and Legal Operations Specialist

Mechanical Associate Director

Commissioning Resource Manager

ICT Engineer II

BAS Design Manager

Program Manager of People

Program Manager of Projects

Design Program Manager

Co-Simulation Engineer III

I want to receive the latest job alert for reservation center associate in remote

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