Top 532 Retention specialist Jobs in Remote

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)
Lamps Plus —Remote
- Full-time
- Remote
- Computer literacy
- English
- Windows
- Paid training
- Work from home
Records Management Specialist - Federal
A P Ventures LLC —Remote
- From $100,000 a year
- Remote
- Background check
- PMP
- Mid-level
Quick Apply
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Customer Success Specialist
Aegis Ventures —Remote
- $65,000 - $85,000 a year
- Nursing
- HIPAA
- Mid-level
- Commuter assistance
- Health insurance
Customer Retention Specialist
HighLevel —Remote
- $44,000 - $52,000 a year
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
Retention Specialist
INSOURCE SOLUTIONS —Remote
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Partner Education Specialist
Ellevation —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- School experience
- Up to 50% travel
- Mid-level
- Paid holidays
- Health insurance
Long Term Care Benefit Claim Specialist
Mutual of Omaha —Remote
- $24 - $28 an hour
- Email
- Remote
- Customer service
- Mid-level
- Experience equivalent to degree accepted
- Paid holidays
- 401(k)
Total Rewards Specialist
OnTrac —Remote
- $67,000 - $101,000 a year
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Technical Customer Support Specialist
AppMySite —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Customer Success Specialist
TPR Education, LLC —Remote
- $60,000 - $65,000 a year
- School experience
- Computer literacy
- Mid-level
Quick Apply
Information Management Specialist
Grand Textiles Global —Remote
- $29.33 - $35.32 an hour
- Part-time
- Remote
- Microsoft Excel
- Mid-level
- Administrative experience
- Health insurance
Quick Apply
5d
Contract Customer Success Specialist
Activated Scale —Remote
- $6,500 a month
- Full-time
- Remote
- Mid-level
- Financial services
Professional Learning Community Facilitator
EdConnective —Remote
- Part-time
- Remote
- School experience
- Mid-level
- Master's degree
Senior Associate Client Success Specialist
NTT Global Data Centers —Remote
- $81,400 - $110,100 a year
- Weekends as needed
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Program Support Specialist
Sol Firm —Remote
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Quick Apply
12d
Managed Services Specialist
Ontic Technologies —Remote
- $85,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
13d
Serials Sales Manager, Specialist - AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA, and Western Canada
EBSCO —Remote
- $122,695 - $175,280 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Public speaking
Customer Support Specialist I (Office)
Clubessential —Remote
- Full-time
- Remote
- Office
- Finance
- Bachelor's degree
Quick Apply
Membership Engagement Specialist
Society of American Florists —Remote
- $25 - $30 an hour
- Part-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
11d

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retention specialist jobs near remote

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Lamps Plus -
Remote

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Job Details

Full-time

Benefits

Paid training
Work from home

Qualifications

Computer operation
Customer returns handling
Phone communication
Computer literacy
English
Windows
Desktop applications
Typing
Quality data entry
Customer data entry

Full Job Description

**LOOKING FOR CANDIDATES THAT RESIDE IN NV, TX, AZ, FL, OR.
We are seeking a Remote Customer Retention Specialist to work from home. Under the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team. Our fully paid training program is conducted at our Chatsworth headquarters or via webinar for approximately four to six weeks.

Job Description:
Handles incoming calls on all Customer Service related inquiries, order changes, status updates and cancellations with empathy and a focus on solving any customer problem on the first call.
Handle customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
Suggests products to the customer while probing for additional information.
Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email the same day.
Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
Performs other duties as assigned.

Job Requirements:
Minimum of 1 years of customer service experience or retail background. Call center experience preferred.
Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
Computer literate. Able to navigate through programs and windows.
Excellent typing and data entry skills.
Able to multi-task. I.e. talk on the phone and type notes at the same time.
Effective problem solver.
Must be available to work Saturdays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the Lamps Plus Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at Lamps Plus.

Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.

Apply Now

Refine Your Search

retention specialist jobs in remote

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Records Management Specialist - Federal

Customer Retention Specialist (Tier 1)

Customer Success Specialist

Customer Retention Specialist

Retention Specialist

Partner Education Specialist

Long Term Care Benefit Claim Specialist

Total Rewards Specialist

Technical Customer Support Specialist

Customer Success Specialist

Information Management Specialist

Contract Customer Success Specialist

Professional Learning Community Facilitator

Senior Associate Client Success Specialist

Program Support Specialist

Managed Services Specialist

Serials Sales Manager, Specialist - AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA, and Western Canada

Customer Support Specialist I (Office)

Membership Engagement Specialist

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