Top 64 S3 shared service solutions Jobs in Remote

Member Service Representative
S3 Shared Services —Remote
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Python Developer
Tactibit Technologies LLC —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Cloud Software Developer
Tactibit Technologies LLC —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Cloud Engineer
Bamboo Health —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Software troubleshooting
- Dental insurance
- Vision insurance
Quick Apply
Sr. Full-Stack Developer (.NET / Angular)
Thomas and Company —Nashville, TN
- $70 - $90 an hour
- Contract
- Remote
- 8 years
- SQL
- Senior level
Quick Apply
DevOps Engineer (Remote Opportunity)
Mind Computing —Remote
- $115,000 - $120,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Engineering Manager
ClearCompany —Remote
- $175,000 - $195,000 a year
- Full-time
- Remote
- 5 years
- Product management
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Front-End Software Engineer
Tenna —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Flexible spending account
- Paid time off
Quick Apply
Cloud Security Engineer/DevSecOps Engineer
GetWellNetwork, Inc. —Remote
- $140,000 - $170,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- DevOps
- Health insurance
- Cell phone reimbursement
Quick Apply
Lead Backend Engineer
The College Board —Remote
- $168,000 - $183,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- High school
DevOps Engineer
Tactibit Technologies LLC —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Staff Machine Learning Engineer
Headspace —Remote
- $140,400 - $224,250 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health insurance
- Parental leave
Senior Full Stack Software Engineer
FULL CIRCLE GROUP & THE LEADERSHIP CIRCLE —Remote
- Remote
- 7 years
- System design
- Mentoring
Quick Apply
UX/UI Developer
Mobomo, LLC —Remote
- $90 - $100 a day
- Full-time
- System design
- SQL
- Senior level
- Paid time off
Quick Apply
Cloud Data Engineer - Clearance Required
Logistics Management Institute —Remote
- $150,000 - $220,000 a year
- Full-time
- Remote
- APIs
- Senior level
- 4 years
Senior Software Engineer, Search
Flock Safety —Remote
- $170,000 - $190,000 a year
- Email
- Remote
- Background check
- 5 years
- System design
- Paid parental leave
- Health savings account
Principal Product Manager, Data Science
Norstella —Remote
- $185,000 - $225,000 a year
- Full-time
- 6 years
- Computer Science
- Java
- Paid parental leave
- Health savings account
Senior Security Engineer
Hiring Our Heroes —Arlington, VA
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- System design
Quick Apply
14d
Staff Backend Engineer - Session Replay | USA | Remote
Grafana Labs —Remote
- $174,986 - $218,733 a year
- Remote
- English
- Mentoring
- APIs
SQL/ETL Developer
Fullthrottle.ai —Remote
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
Quick Apply

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Member Service Representative

S3 Shared Services -
Remote

Apply Now

Job Details

Full-time
$39,998 a year

Benefits

Wellness program
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

5 years
Mid-level
Communication skills
Time management

Full Job Description

Member Service Representative

The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions.

We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations.

S3 STAR Values:

Service
Teamwork
Attitude
Results

Department: Contact Center

Reports to: Manager, Contact Center

Location: Remote

TOP JOB RESPONSIBILITIES:

Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers.
Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center
Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution.
Support specialized digital, card, or loan queues and process related transactions with speed and accuracy.

Other responsibilities and opportunities:

Complete additional job-related projects and perform other duties as assigned by management.
Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines.
Maintains knowledge of current department policies and procedures by monitoring updates and communications.

QUALIFICATIONS & SKILLS:

5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered.
Experience involving direct customer engagement or relationship management is required.
Banking and/or Fraud experience preferred.
Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus.
Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus
Proven ability to meet performance goals.
Strong de-escalation skills, including clear documentation and appropriate handoffs.
Ability to work independently, prioritize tasks, and maintain productivity.
Excellent verbal and written communication skills.
Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance.
Highly organized and detail oriented.
Strong time-management skills.
Works well in a structured, procedure-driven environment.

FLSA: Nonexempt

PERKS AND BENEFITS:

Medical, dental, and vision insurance
Paid time off (PTO) starting at 20 days in your first year
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Employee assistance program (EAP)
Health & wellness program
Life and AD&D Insurance
Accidental Injury, Critical Illness and Hospital Care Insurance
Peer-to-peer recognition program
Employee Discount Program
Fully remote (work from home)

About S3:

As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We’re committed to equipping our partners to focus on what matters most— securing the futures of their members.

S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

Salary Range

Grade 14: Min $39,998

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Occasionally: Perform basic mathematical computations

Physical Requirements-

Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Apply Now

Refine Your Search

s3 shared service solutions jobs in remote

Member Service Representative

Python Developer

Cloud Software Developer

Cloud Engineer

Sr. Full-Stack Developer (.NET / Angular)

DevOps Engineer (Remote Opportunity)

Senior Technical Engineering Manager

Senior Front-End Software Engineer

Cloud Security Engineer/DevSecOps Engineer

Lead Backend Engineer

DevOps Engineer

Staff Machine Learning Engineer

Senior Full Stack Software Engineer

UX/UI Developer

Cloud Data Engineer - Clearance Required

Senior Software Engineer, Search

Principal Product Manager, Data Science

Senior Security Engineer

Staff Backend Engineer - Session Replay | USA | Remote

SQL/ETL Developer

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