Senior COB Business Analyst
12 Month Contract
Remote (working in CST)
Pay Range: $55-70hr (negotiable based on experience)
Position Summary:
We are seeking a highly experienced Senior Business Analyst with deep, specialized expertise in Coordination of Benefits (COB) to join our critical transformation program. This individual will be a subject matter expert responsible for dissecting the complex, enterprise-wide COB function and translating its intricate requirements into actionable solutions for our Net New system.
Working in a balanced capacity, this role will partner with our existing BA to lead stakeholder workshops, document detailed functional specifications, and serve as the central point of knowledge for all things COB across multiple portfolios. The ideal candidate is an expert listener who asks insightful, clarifying questions to uncover hidden complexities and ensure the delivered solution is robust, compliant, and operationally sound.
Job Responsibilities:
- Serve as the primary subject matter expert (SME) for all Coordination of Benefits (COB) processes, rules, and system interactions across Commercial and Medicare lines of business.
- Lead and facilitate deep-dive workshops and interviews with business stakeholders, operational teams, and other portfolio leaders to map current-state and design future-state COB business processes.
- Analyze and decompose complex COB scenarios, including primary/secondary determinations, Medicare as secondary, coordination with group health plans, and various state-specific regulations.
- Author and maintain detailed functional specifications, business requirement documents (BRDs), process flows, and user stories with clear, unambiguous acceptance criteria for the COB workstream.
- Collaborate with cross-functional portfolio teams (Claims, Data, Membership, Compliance, Reporting) to define integration points, data dependencies, and handoff procedures, ensuring a seamless end-to-end solution.
- Identify, document, and analyze the impact of COB-related risks, dependencies, and functional gaps, proposing viable solutions and mitigation strategies.
- Provide expert guidance during testing phases (SIT, UAT) by clarifying requirements, validating test cases, and assisting with root cause analysis for COB-specific defects.
- Act as a trusted advisor to project leadership, providing clear and concise updates on the COB workstream's progress, challenges, and decision points.
Job Requirements (Experience & Qualifications):
- 10+ years of experience as a Business Analyst, with a minimum of 4-5 years dedicated exclusively to Coordination of Benefits (COB) within a US healthcare payer or health insurance environment.
- Demonstrated, deep expertise in COB principles, including Medicare Secondary Payer (MSP) rules, HIPAA transaction standards (270/271/276/277), and state-specific COB regulations.
- Proven experience leading the requirements-gathering and design process for a complex COB system implementation, migration, or major enhancement.
- Exceptional facilitation and stakeholder management skills, with the ability to lead workshops with diverse groups of technical and business professionals.
- Strong analytical and problem-solving skills, with a talent for asking insightful questions that uncover critical details and hidden assumptions.
- Expertise in creating clear, comprehensive documentation, including process flows, functional specs, and user stories with well-defined acceptance criteria.
- Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence).
- Experience working in a multi-vendor, matrixed project environment with a clear understanding of managing cross-functional dependencies.
Preferred Qualifications:
- Experience with large-scale payer transformations or core system modernization projects.
- Payer experience with Medicare Advantage lines of business.
- Experience working within Enrollment portfolios
- Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or a related field.
Why Join Us?
- 401(k) Matching Plan
- Medical, Dental, & Vision Plans
- Relationship Driven Process to Find Your Best Fit
- 6 Paid Holidays
- Regular Meetings to Ensure Quality in Your Engagement
About Us:
At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.
We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.
EEO Statement:
Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay: $55.00 - $70.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Coordination of Benefits: 4 years (Required)
- Business analysis: 9 years (Preferred)
Work Location: Remote
