Top 49 Sarnova Jobs in Remote

Client Success Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k)
Quick Apply
6d
Posting Specialist I - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Quality control
- 401(k)
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Medicaid Account Resolution Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- 401(k)
Quick Apply
Payment Workflow Specialist I - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Quality control
- 401(k)
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Call Center Representative - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- HIPAA
- 401(k)
Quick Apply
Insurance Account Resolution Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
- 401(k)
Quick Apply
Insurance Billing - Special Utilities - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Computer literacy
- HIPAA
- High school diploma or GED
- 401(k)
Quick Apply
2d
Call Center Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
- 401(k)
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Medical Coding Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Computer literacy
- 401(k)
Quick Apply
14d
Call Center Supervisor - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply
5d
Customer Care Representative - Cardio Partners - Remote
Sarnova —Remote
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- 401(k)
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Accounts Receivable Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Computer literacy
- HIPAA
- Research
- 401(k)
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14d
Cash Posting Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Math
- 401(k)
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Billing Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Customer service
- Computer literacy
- HIPAA
- 401(k)
Quick Apply
5d
Accounts Receivable Lead - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- 401(k)
Quick Apply
Medicare Account Resolution Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Computer literacy
- 401(k)
Quick Apply
AI Developer - Sarnova - Remote
Sarnova —Remote
- Full-time
- Remote
- Mid-level
- JavaScript
- Leadership
- 401(k)
Quick Apply
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Remote
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- 401(k)
Quick Apply
14d
Patient Advocacy Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply
5d
Customer Success Representative - Cardio Partners - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- 401(k)
Quick Apply

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Client Success Specialist - Digitech - Remote

Sarnova -
Remote

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Job Details

Full-time
6 days ago

Benefits

401(k)

Qualifications

Jira
Customer communication
Microsoft Excel
Email customer support
Microsoft Outlook
HIPAA
High school diploma or GED
Managing clients in a customer support role
Customer engagement
Health information regulatory compliance
Clinical confidentiality policies
Defect tracking tools
Ticketing system technical support

Full Job Description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:
Responsible for creating, nurturing and sustaining long-term relationships with Digitechs’ established client base. Specifically, those clients assigned to the Select Client Segment (SCS) Team. This position will focus primarily on Client retention and safeguarding the revenue stream.

Essential Duties and Responsibilities:

Serve as the primary Point of Contact (POC) for client interactions within the Select Client Segment
Assist with resolving client issues and escalate to appropriate Digitech staff or BPO partners as needed
Receive and enter client interactions into the Jira Service Desk ticketing system
Manage all client inquiries received primarily through the Jira Service Desk
Resolve and track client requests using the Jira Service Desk
Collaborate with internal team members and assigned BPOs to address and resolve tickets
Work with clients to develop processes that enhance their business model and increase revenue (e.g., charge structure reviews, trip imports)
Monitor contract terms and renewal dates
Understand Digitechs’s roles and responsibilities for obtaining key information related to client inquiries
Capture and store important documents in the client Customer Record within the NetSuite platform
Monitor OEMS license dates, renewals, and regional industry factors affecting clients
Adhere to HIPAA and compliance requirements
Prioritize work effectively and operate independently
Maintain cooperative and productive relationships with assigned clients
Adhere to all Digitech HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information
Ensures consistent adherence to company attendance policies
Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or Equivalent required
Must be able to interact well with all levels of a client’s organizational structure, including administrative, leadership, and operational personnel
Should be comfortable learning and utilizing Jira Service Desk features, particularly those relevant to the Select Client Segment Team
Must be proficient in the use of Microsoft Office 365
Customer service experience strongly preferred
Strong oral and written communication skills
Intermediate computer skills, including working knowledge of Microsoft Word, Excel, and Outlook
Customer-oriented attitude with strong interpersonal skills
Strong organizational skills
Ability to work in a fast-paced environment
Strong problem-solving skills
Understanding of HIPAA
Ability to work independently to manage all types of client interactions via Jira, email, and verbal communication
Ability to manage a high volume of client interactions and systematically follow up on inquiries by keeping the ticketing system updated and current
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#digitech

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Refine Your Search

sarnova jobs in remote

Client Success Specialist - Digitech - Remote

Posting Specialist I - Digitech - Remote

Medicaid Account Resolution Specialist - Digitech - Remote

Payment Workflow Specialist I - Digitech - Remote

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Insurance Billing - Special Utilities - Digitech - Remote

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Medical Coding Specialist - Digitech - Remote

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Accounts Receivable Specialist - Digitech - Remote

Cash Posting Specialist - Digitech - Remote

Billing Specialist - Digitech - Remote

Accounts Receivable Lead - Digitech - Remote

Medicare Account Resolution Specialist - Digitech - Remote

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