Top 44 Senior service desk analyst Jobs in Remote

Senior Business Analyst
CACI —Remote
- $90,300 - $189,600 a year
- Full-time
- Remote
- Microsoft Office
- 3 years
- Bachelor's degree
- Health insurance
1d
Technical Support Senior Analyst
10X Health System —Remote
- $85,000 - $95,000 a year
- Full-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Health insurance
Quick Apply
14d
Senior Business/Functional Analyst
Na Ali'i Consulting & Sales, LLC. —Remote
- $96,600 - $144,440 a year
- Full-time
- SQL
- Analysis skills
- Travel
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10d
Product Data Analyst
Wand —Chicago, IL
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Senior Business Analyst | Active Secret clearance
General Dynamics Information Technology —Remote
- $89,250 - $120,750 a year
- Remote
- Computer Science
- 3 years
- Analysis skills
- Paid time off
- 401(k) matching
Senior Incident Handler
Allstate —Remote
- $120,000 - $193,725 a year
- Remote
- 5 years
- Writing skills
- Mentoring
Data and Business Analytics Sr. Consultant
Allstate —Remote
- $70,100 - $121,475 a year
- Remote
- 5 years
- SQL
- Analysis skills
Senior Data Engineer
Corporate Tools —Remote
- Up to $150,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Sr. Technical Business Analyst (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $106,000 - $125,000 a year
- Remote
- 5 years
- Salesforce
- SQL
- Health savings account
- Paid holidays
14d
Senior Applications/System Analyst
TISTA Science and Technology Corporation —Remote
- $52,730 - $65,500 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid training
- Health savings account
13d
Senior Technical Writer/Trainer
Technatomy Corporation —Remote
- Computer Science
- 5 years
- Education
14d
Retirement & Wealth - Sr. Business Analyst (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $91,000 - $124,000 a year
- Remote
- 7 years
- Computer Science
- Finance
- Health savings account
- Paid holidays
Senior QA Analyst, Privileged Access Management
Keeper Security —Remote
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid jury duty
- Disability insurance
Senior Manager, Global Security Operations
Allstate —Remote
- $151,700 - $210,000 a year
- Remote
- Mentoring
- US work authorization
- Fair chance
7d
Senior EDI Programmer/Systems Analyst
MetroPlus Health Plan —New York, NY
- $110,000 - $120,000 a year
- Urgently hiring
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
14d
Senior Analytics Engineer
Digible —Englewood, CO
- $140,000 - $160,000 a year
- Remote
- 5 years
- SQL
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Senior QA Analyst, Privileged Access Management
Keeper Security, Inc. —Remote
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid jury duty
- Disability insurance
Senior Security Analyst/ISSO
A P Ventures LLC —Remote
- Remote
- Azure
- Computer Science
- Master's degree
Quick Apply
10d
Senior Cybersecurity Engineer | Camden Corporate Office (Remote Position)
Camden Property Trust —Houston, TX
- Weekends as needed
- Remote
- Computer Science
- 5 years
- Research
Senior Power Platform Developer
DirectViz Solutions, LLC —Remote
- Full-time
- Remote
- English
- JavaScript
- SharePoint
- Health insurance
- Paid time off
Quick Apply

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Senior Business Analyst

CACI -
Remote

Apply Now

Job Details

Full-time
$90,300 - $189,600 a year
1 day ago

Benefits

Health insurance

Qualifications

Optimizing workflow processes
Operational analysis
Software engineering
Requirements specification
Software product demonstrations
Requirements design
Automation
CBAP
Resource planning methods
IT service management
Agile scheduling
Visio
Secret Clearance
Microsoft Office
3 years
Collaboration with product development teams
Policy & process development
Software quality assurance
Bachelor's degree
Release management
Product backlog management
Help desk systems
Requirements management
Organizational skills
SharePoint
Product demos
ServiceNow
Agile software development
Capacity planning
Process improvement planning

Full Job Description

Job Title: Senior Business Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity:

CACI is looking for a Senior Business Analyst to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution to enable the customer to transition focus from IT operations to mission operations.

Responsibilities:

Serve as a Senior Business Analyst in an Agile/Scrum environment to develop software applications.
Serve as the focal point for the capture, analysis, and management of functional and non-functional systems requirements, and user stories.
Effectively decompose mission/business objectives into system requirements contained within a product backlog which can then be implemented in a series of short and iterative development cycles.
Lead initiatives for process re-engineering and automation to enhance operational efficiency.
Meet regularly with stakeholders to identify business needs and requirements.
Clearly communicate business needs to a development team through user stories and acceptance criteria.
Work closely with the Scrum Master to establish Release/Sprint backlogs, resolve impediments, and provide input on scope of work to be accomplished.
Work collaboratively with internal and external stakeholders, as well as the product development team during the development cycle to ensure the customer needs are being met.
Review and evaluate work done by development team to ensure proper scope has been met.
Lead product demonstrations to stakeholders and report on the results of each software iteration.
Experience developing business processes, capability needs, business requirements, and business information models.
Ability to translate business requirements into user stories, use cases and technical requirements.
Experience with functional decomposition of large business needs into multiple layers of requirements/user stories.
Experience conducting interviews with stakeholders to gather pertinent information.
Ability to analyze existing business processes and workflows, identifying inefficiencies and recommending improvements
Experience analyzing data and data relationships across an organization’s business areas.
Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
Able to understand the day-to-day operational needs of customers and identify areas for improvement in business processes and propose solutions.
Experience in estimating techniques and capacity planning
Familiarity with Agile Scrum methodologies.
Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
The ability to be adaptable and to work constructively with a technically diverse team.
A willingness to learn and stay abreast of industry trends.

Qualifications:

Required:

Ability to obtain/maintain Secret clearance
12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). Excellent written and verbal communication skills
Minimum 3 year’s experience as a business analyst on iterative software development projects

Desired:

Software development background
Experience developing process guides
Certified Business Analysis Professional
Agile or Scrum Master Certification
Product Owner Certification
Knowledge and experience with the Business Analysis Body of Knowledge (BABOK)
Experience with ServiceNow or similar service desk solution

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

senior service desk analyst jobs in remote

Senior Business Analyst

Technical Support Senior Analyst

Senior Business/Functional Analyst

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Senior Business Analyst | Active Secret clearance

Senior Incident Handler

Data and Business Analytics Sr. Consultant

Senior Data Engineer

Sr. Technical Business Analyst (Remote)

Senior Applications/System Analyst

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Retirement & Wealth - Sr. Business Analyst (Remote)

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Senior Manager, Global Security Operations

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Senior QA Analyst, Privileged Access Management

Senior Security Analyst/ISSO

Senior Cybersecurity Engineer | Camden Corporate Office (Remote Position)

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