Top 87 Service desk coordinator Jobs in Remote

Service Desk Coordinator
NetCov —Remote
- $49,125 - $65,500 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
7d
Patient Care Coordinator
Early Medical —Remote
- $85,000 - $90,000 a year
- Remote
- 5 years
- Medical office experience
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
Remote Patient Monitoring Technician - RPM
Cardiac RMS by DocGo —Remote
- $18 - $24 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
5d
Physician HealthLine MD
HealthForce Partners, Inc. —Remote
- $200 a day
- Part-time
- Remote
- Background check
- CPR Certification
- Medicine
- 401(k)
- Flexible schedule
Quick Apply
Evening Care Coordinator (Remote)
Tandem Care Inc —Los Angeles, CA
- Part-time
- Remote
- Home Health
- Communication skills
- Entry level
11d
Records Management Specialist - Federal
A P Ventures LLC —Remote
- From $100,000 a year
- Remote
- Background check
- PMP
- Mid-level
Quick Apply
EVV & Assessment Services - Account Coordinator, EVV
Wellcove —Remote
- Full-time
- Remote
- Background check
- Pass drug screening
- English
Quick Apply
HVAC Service Coordinator
Homeworks Energy —Remote
- $20 - $27 an hour
- Overtime
- Remote
- Mid-level
- 3 years
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Project Accounting Coordinator
TEECOM —Remote
- $65,000 - $80,000 a year
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Northwest Resource Coordinator
Western Landowners Alliance —Remote
- $60,000 - $75,000 a year
- Urgently hiring
- Remote
- Computer literacy
- Mid-level
- Driver's License
- 403(b) matching
- Disability insurance
Quick Apply
2h
Connection Advisor Outreach (Call Center/Healthcare Scheduler), Remote
Hennepin Healthcare —Minneapolis, MN
- $23.47 - $31.33 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Psychiatry
- High school diploma or GED
- Disability insurance
- Health insurance
Temporary Talent Acquisition Coordinator
National Public Radio —Remote
- $33.65 an hour
- Temporary
- Customer service
- Computer literacy
- Mid-level
- AD&D insurance
- Disability insurance
12d
Patient Services Coordinator
PROMPTCARE HOME INFUSION LLC —New Providence, NJ
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
4d
Digital Project Coordinator
Urban Insight —Remote
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Experience equivalent to degree accepted
- Budgeting
- Health insurance
- Paid time off
Quick Apply
Referral Partner Coordinator
Mobile Veterinary Specialists (MOVES) —Remote
- $40,000 a year
- Full-time
- Remote
- Background check
- Customer service
- Clinic experience
- Paid parental leave
- AD&D insurance
Quick Apply
1d
Donor Service Center Coordinator
PRECISION OCULAR NETWORK —Birmingham, AL
- $19.50 an hour
- Weekends as needed
- Remote
- Computer literacy
- Mid-level
- Office
Quick Apply
Dept. Assistant - AUS Clinic Front Desk - M. Kennedy [Work Study]
Antioch University Santa Barbara —Seattle, WA
- Part-time
- Remote
- Microsoft Office
- Administrative experience
- Outpatient
Case Management Assistant - Referrals
TRISTAR MANAGED CARE INC —Long Beach, CA
- $18 - $22 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Writing skills
Quick Apply
Payroll Coordinator
Jacent —Remote
- Remote
- Mid-level
- Office
- Administrative experience

I want to receive the latest job alert for service desk coordinator in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk coordinator jobs near remote

Service Desk Coordinator

NetCov
Remote

Quick Apply

Job Details

Full-time
$49,125 - $65,500 a year
7 days ago

Qualifications

Record keeping
Wireless networking
Public Cloud
Windows
Network infrastructure
Information security
Firewall
Virtualization
WAN
IP networking
Client-server architecture

Full Job Description

About the Role

Service Desk Coordinators play a critical role in providing excellent customer service and helping coordinate incoming support tickets, monitoring service level agreements (SLAs) and tech dispatches. The Service Desk Coordinator is passionate about building relationships, problem solving, and working across teams within NetCov to provide an exceptional experience for our client.

Accountabilities

Coordination

Manage incoming support requests via phone, email, and ticketing system.
Prioritize and assign tickets to appropriate technicians based on skillset and urgency.
Monitor ticket resolution times and ensure adherence to SLAs.
Track and report on key performance indicators (KPIs) related to help desk performance.
Help the Service Desk Manager by assisting with tech workload assignments to make sure they have a balanced ticket count across the team.
Participate in daily and weekly recurring team huddles, raising up any trends / concerns / roadblocks.
Coordinate field tech dispatches, validating onsite times and hardware needed.
Cover across as a backup resource for Team Leads and other management rolls when required.

Customer Service

Ensure that all customer inquiries and complaints are addressed promptly and professionally.
Build and maintain positive relationships with end-users.

Service Delivery and Quality Assurance

Ensure NetCov has updated customer documentation needed to provide best-in-class support.
Works closely with the Team Leads, Service Desk Coordinators and Manager to stay ahead of client trends and team metrics.
Helps oversee the effective resolution of incidents and problems, ensuring timely escalation and follow-up.
Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations.

Incident and Problem Management

Participate in the Client Service Desk queue by answering calls within designated windows and providing support as needed.
Leverage dashboarding tools to track daily and weekly metrics. Highlight and escalate challenges related to identified critical support KPIs to dedicated Team Lead and Service Desk Manager.

Knowledge, Skills, and Abilities (KSAs) Required

Technical Expertise:

Technical knowledge of current IT infrastructures including standard client/server models, network topologies, Windows and Mac OS, network protocols, virtualization, cloud systems and security
Proficiency with Microsoft server and client OS, Active Directory, DNS, DHCP, Exchange/Office365, printing and Microsoft Office highly desired
Knowledge of LAN/WAN connectivity designs, firewalls, switching and wireless

Communication and Interpersonal Skills:

Excellent verbal and written communication abilities
Active listening skills to fully understand client issues and concerns
High attention to detail to ensure accurate record-keeping

Technical Competencies

Criteria for Success

Associates Degree in Information Technology, Computer Science, Network Administration or related business field is highly desirable.
3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position.
Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable.
A people person who is an effective communicator
Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.

Role Logistics

This is a full-time position
The schedule for this position will be Monday to Friday from 11:00AM to 8:00PM EST
This position may require travel to client offices where locations will vary.
This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary.

Shift Schedule: Monday to Friday from 11:00AM to 8:00PM EST

Quick Apply

Refine Your Search

service desk coordinator jobs in remote

Service Desk Coordinator

Patient Care Coordinator

MSP Service Coordinator

Remote Patient Monitoring Technician - RPM

Physician HealthLine MD

Evening Care Coordinator (Remote)

Records Management Specialist - Federal

EVV & Assessment Services - Account Coordinator, EVV

HVAC Service Coordinator

Project Accounting Coordinator

Northwest Resource Coordinator

Connection Advisor Outreach (Call Center/Healthcare Scheduler), Remote

Temporary Talent Acquisition Coordinator

Patient Services Coordinator

Digital Project Coordinator

Referral Partner Coordinator

Donor Service Center Coordinator

Dept. Assistant - AUS Clinic Front Desk - M. Kennedy [Work Study]

Case Management Assistant - Referrals

Payroll Coordinator

I want to receive the latest job alert for service desk coordinator in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected