Top 112 Service desk coordinator Jobs in Remote

MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
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Patient Care Coordinator
Premier Radiology Services LLC —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Health insurance
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2d
Pre-Certification Coordinator I (Remote) - Depatment of Medicine
Washington University in St. Louis —Remote
- $21.33 - $31.98 an hour
- Online Application
- Remote
- Medical office experience
- Pass drug screening
- High school diploma or GED
- Commuter assistance
- Employee assistance program
4d
Client Service Coordinator (Sales And Relationship Management)
Volpe Law —Remote
- $30 - $60 an hour
- Temporary
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid training
- Health insurance
Quick Apply
14d
Project Coordinator, Business and MDUs
Vero Networks —Remote
- $25 - $28 an hour
- Full-time
- Remote
- Background check
- No experience needed
- Mid-level
- AD&D insurance
- Paid holidays
7d
EVV & Assessment Services - Account Coordinator, EVV
Wellcove —Remote
- Full-time
- Remote
- Background check
- Pass drug screening
- English
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CRM & Marketing Coordinator
BizIQ —Remote
- $16 - $18 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Associate's degree
- Health savings account
- Paid holidays
Quick Apply
11d
IT Help Desk Coordinator (Remote in CA Only)
Golden 1 Credit Union —Remote
- $26.27 - $27.50 an hour
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Vision insurance
Physician HealthLine MD
HealthForce Partners, Inc. —Remote
- $200 a day
- Part-time
- Remote
- Medicine
- Mid-level
- 401(k)
- Flexible schedule
Quick Apply
8d
Korean speaking RN Care Coordinator 11:30a - 8p Eastern or 9a-5p Pacific - FT and PT available!
ILUMED LLC —Jupiter, FL
- $90,000 - $125,000 a year
- Full-time
- Remote
- Microsoft Outlook
- RN License
- Mid-level
Quick Apply
Facilities Facilities Project Coordinator
ALO —Remote
- Microsoft Excel
- Mid-level
- Analysis skills
Quick Apply
District Coordinator
Channel Partners —Remote
- $19 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
2d
Senior Customs Brokerage Coordinator
Advance Customs Brokers —Remote
- $62,000 - $67,000 a year
- Remote
- 5 years
- Windows
- Data entry
Quick Apply
IHP Data and Quality Support - Human Services Program Representative 1
State of Minnesota - Human Services Dept —Saint Paul, MN
- $29.76 - $43.69 an hour
- Online Application
- Remote
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Clinical Knowledge Base & Systems Support Coordinator
The Child Center of NY —Remote
- $55,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Travel
Quick Apply
Case Management Assistant - Referrals
TRISTAR MANAGED CARE INC —Long Beach, CA
- $18 - $22 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Writing skills
Quick Apply
Project Coordinator I (Remote) - Faculty Practice Plan
Washington University in St. Louis —Remote
- $49,700 - $82,100 a year
- Online Application
- Remote
- Writing skills
- Pass drug screening
- Bachelor's degree
- Commuter assistance
- Employee assistance program
2d
Software Support Coordinator R0200156 Remote United States Full time
Greystar —Remote
- $26.44 - $30.28 an hour
- Email
- Remote
- Word processing
- Research
- Mid-level
- Paid parental leave
- Paid holidays
1d
Billing Coordinator
Allied —Chicago, IL
- $20 - $23 an hour
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
- Disability insurance
- Health insurance
Bilingual Applicant Coordinator (Spanish)
CCOF —Santa Cruz, CA
- $50,479 - $54,932 a year
- 8 hour shift
- Remote
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- 401(k)

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service desk coordinator jobs near remote

MSP Service Coordinator

CW IT SUPPORT INC
Remote

Quick Apply

Job Details

Full-time
$39,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Serving clients
Task prioritization

Full Job Description

MSP Service Coordinator

Looking to join an incredible team in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, detail oriented, and customer-focused entry-level IT technicians to join our growing team as a service coordinator.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), and an opportunity for advancement within the company.

Full-Time Remote position

Our IT Managed Services Provider (MSP) focuses on being the outsourced technology services for SMB customers through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. We’re a growing firm located in Wilmington, NC looking for a Service Coordinator.

Overall responsibility:

The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their inception to completion. This role requires sense of urgency, organization and multitasking, and attention to detail. This includes setting up contacts in the PSA tool, assigning ticket types, subtypes, assigning primary and secondary technician, etc. The Service Coordinator is responsible for the proper documentation of procurement for hardware needed in a service ticket. Lastly, the Service Coordinator would be the administrative assistant to the Service Manager and/or the Director of Operations.

Primary Duties and Responsibilities:

Answer incoming calls and dispatch support tickets
Setup tickets properly by ensuring contacts, types, subtypes, resource, etc. are correct
Able to manage and assign potential problems or outage tickets in a timely manner
Review all statuses of tickets, schedule all engineers’ tickets for the next day, and touch all tickets with updated notes and calls if applicable
Follow procurement process with incoming equipment for service tickets
Keep track of engineer availability for escalation tickets
Run reporting on the following
- Open Ticket Count Per Tech
- Ready to Engage Count overall
- Overdue Tickets Per Tech
- Estimated/Actual Hours worked per Tech weekly.
- All Service Calls for the day
- Out of Office This Week
- Utilization percent by Resource
Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups
Ensure all time entries are put in by the technicians daily and confirm daily timesheets

Secondary Role Responsibilities:

Training, learning, and development of interested skills within role
Scheduling meetings and running point on daily huddles
Troubleshooting tickets if time permits
Documentation on new processes or procedures
Training New Service Coordinator staff

Qualifications:

2 years customer service experience required
1 year MSP experience preferred
Microsoft Office experience
Windows desktop troubleshooting experience
AutoTask Ticket system experience preferred
Procurement experience

Skills:

Must be highly organized
Must have a sense of urgency
Detailed-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
Must be able to manage time effectively
Ability to coordinate schedules

Benefits:

Matching 401k
100% paid Health, Dental, Vision insurance for individual / 50% dependent
7 Paid Holidays Annually
3 weeks PTO annually, 4 weeks at 5 years
Company paid training and certifications

Compensation:

$39k/yr starting salary

Our core values:

We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.

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Refine Your Search

service desk coordinator jobs in remote

MSP Service Coordinator

Patient Care Coordinator

Pre-Certification Coordinator I (Remote) - Depatment of Medicine

Client Service Coordinator (Sales And Relationship Management)

Project Coordinator, Business and MDUs

EVV & Assessment Services - Account Coordinator, EVV

CRM & Marketing Coordinator

IT Help Desk Coordinator (Remote in CA Only)

Physician HealthLine MD

Korean speaking RN Care Coordinator 11:30a - 8p Eastern or 9a-5p Pacific - FT and PT available!

Facilities Facilities Project Coordinator

District Coordinator

Senior Customs Brokerage Coordinator

IHP Data and Quality Support - Human Services Program Representative 1

Clinical Knowledge Base & Systems Support Coordinator

Case Management Assistant - Referrals

Project Coordinator I (Remote) - Faculty Practice Plan

Software Support Coordinator R0200156 Remote United States Full time

Billing Coordinator

Bilingual Applicant Coordinator (Spanish)

I want to receive the latest job alert for service desk coordinator in remote

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