Top 465 Service desk specialist Jobs in Remote

IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
- Google Workspace
- Mid-level
- 3 years
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Specialist
FlexTG —Remote
- $20 - $22 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Call Center Quality Assurance & Training Specialist
Imagine Pediatrics —Remote
- $65,000 - $85,000 a year
- Remote
- Spanish
- Microsoft Excel
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Prior Authorization Specialist I - Patient Access Services
Boston Medical Center —Remote
- $25.42 - $30.97 an hour
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
8h
Disclosure Support Specialist
Envoy Mortgage —Remote
- $28 - $31 an hour
- Remote
- Mid-level
- High school diploma or GED
- Communication skills
- Employee stock purchase plan
- Paid time off
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Client Support Specialist
Ontic Technologies —Remote
- $65,000 - $75,000 a year
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health savings account
- Health insurance
9d
Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Oracle ERP Manager
aventiv —Plano, TX
- $151,726.09 - $172,967.74 a year
- Remote
- Computer science
- Oracle
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Latvian Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Toishanese Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Japanese Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Chuukese Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Karen Language Interpreter (Spoken in Myanmar & Thailand)
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Fuzhou Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance
Fukienese Interpreter
LanguageLine Solutions —Remote
- Full-time
- Remote
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- AD&D insurance

I want to receive the latest job alert for service desk specialist in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk specialist jobs near remote

IT Support Specialist (Salesforce/CHATS Support) - Remote

Software Technology Inc -
Remote

Quick Apply

Job Details

Qualifications

Google Workspace
Bug Tracking (Quality assurance practices)
Incident report management
Spreadsheets
Incident management software
Word embeddings
Digital project management boards
CRM system proficiency
Productivity software
Defect tracking tools
Ticketing system technical support

Full Job Description

Key Responsibilities

Provide technical support for Salesforce and related third-party applications to internal and external users.
Respond to support requests received via email, phone, and virtual meetings/webinars.
Investigate, troubleshoot, and resolve application and technical issues.
Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
Ensure incidents are categorized, prioritized, and assigned appropriately.
Validate reported bugs, reproduce issues, and identify root causes.
Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions.
Identify duplicate issues and link them to existing tickets where applicable.
Provide users with timely updates regarding incident status and resolution.
Develop and maintain technical documentation, FAQs, and user guides.
Communicate system updates, known issues, and process changes to end users.
Participate in application testing, validation, and quality assurance activities.
Support continuous improvement of incident management processes and service delivery.

Required Qualifications

Minimum of 3 years of experience providing IT technical support or help desk services.
Proficiency with Microsoft Word, Excel, and Google Workspace.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with incident tracking and ticket management systems.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently as well as collaboratively within a team.

Preferred Qualifications

Experience supporting Salesforce CRM and Salesforce third-party applications.
Experience using Jira for issue and project tracking.
Functional knowledge of the Child Care Automated Tracking System (CHATS).
Salesforce Administrator Certification or actively pursuing certification.
Experience with software testing, bug validation, and user acceptance testing (UAT).
Experience creating technical documentation, knowledge base articles, FAQs, and user guides.

Quick Apply

Refine Your Search

service desk specialist jobs in remote

IT Support Specialist (Salesforce/CHATS Support) - Remote

Helpdesk Customer Support

Help Desk Specialist

Customer Service Specialist

Help Desk Specialist I - Clinical Applications

IT Specialist (Tier 1)

Call Center Quality Assurance & Training Specialist

Prior Authorization Specialist I - Patient Access Services

Disclosure Support Specialist

Technical and Customer Experience Advisor - Work From Home - US

Client Support Specialist

Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)

Oracle ERP Manager

Latvian Interpreter

Toishanese Interpreter

Japanese Interpreter

Chuukese Interpreter

Karen Language Interpreter (Spoken in Myanmar & Thailand)

Fuzhou Interpreter

Fukienese Interpreter

I want to receive the latest job alert for service desk specialist in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected