Top 234 Service desk supervisor Jobs in Remote

IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
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Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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5d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
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Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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14d
Health & Benefits - Call Center Agent / Customer Service Representative / Support Specialist (Remote) (General Consideration)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Overtime
- Remote
- Computer literacy
- No degree
- Computer skills
- Paid training
- Health savings account
Service Desk Supervisor
Waterfield Tech —Tulsa, OK
- $70,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Ability to sit for extended periods
I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
Project Manager I
TEECOM —Remote
- $80,000 - $105,000 a year
- Full-time
- Google Workspace
- Construction site
- Writing skills
- Profit sharing
- Paid parental leave
Quick Apply
Reimbursement Specialist
Reliable Medical —Remote
- $20 - $23 an hour
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
IT Support Lead
FiscalNote —Remote
- $80,000 - $95,000 a year
- Full-time
- Google Workspace
- 5 years
- Research
Transaction Management Associate
Zillow.com —Remote
- $25.00 - $39.40 an hour
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Finance
Information Technology Operations Manager
MediQuant LLC —Remote
- Weekends as needed
- Remote
- Background check
- Computer Science
- HIPAA
- Work from home
Quick Apply
Contractor Services Coordinator
ITG Communications —Remote
- $22 - $26 an hour
- Full-time
- Background check
- Administrative experience
- High school diploma or GED
Quick Apply
4d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Contact Center Supervisor
Client Server Software Solutions —Alexandria, VA
- Remote
- 5 years
- Continuous improvement
- Senior level
- Continuing education credits
- Commuter assistance
Quick Apply
Lead, Patient Care Advocate
Rely Health —Remote
- $28 - $32 an hour
- Full-time
- Bilingual
- HIPAA
- High school diploma or GED
- Paid parental leave
- Paid holidays
8d
Remote Customer Service Representative
TDB Communications —West Sacramento, CA
- $18 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
6d
Remote Customer Service Representative Part-time
TDB Communications —Sacramento, CA
- $18 an hour
- Part-time
- Remote
- Research
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
1d
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply

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IT Support Supervisor

Magna Legal Services -
Remote

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health insurance

Qualifications

Managing technical support teams
Customer communication
Network troubleshooting
Responding to infrastructure failures
Bug Tracking (Quality assurance practices)
Managing teams in a customer support role
Triage
Incident management software
Windows
User training (technical support)
Troubleshooting audio issues
Supervising experience
Policy & process development
Desktop (troubleshooting support)
Customer support ticket management
Defect tracking tools
Ticketing system technical support
Production troubleshooting

Full Job Description

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

The role
You’ll lead and grow the IT Support Analyst team, own incident management and escalation practices for live-production incidents, and build the runbooks, knowledge base, and training materials the product needs.
You’ll ensure analysts triage and resolve issues quickly, coordinate escalations to Magna IT and engineering, run on-call rotations for P0 emergencies, and continuously improve processes and tooling so court reporters get fast, reliable help during live proceedings.
Your job is to ensure issues are triaged quickly and make sure the user is never left waiting — especially if a deposition is happening right now.
You'll work closely with our Support Supervisor and Product Subject Matter Expert, the Magna IT team for hardware and network issues, and occasionally our engineering partners for product bugs. You'll also help build the knowledge base, runbooks, and training material we don't have yet — because we're starting from scratch.

About Maggie
Maggie is Magna's digital court reporter product. Court reporters use Maggie live, during real depositions and proceedings, to capture the official record. When Maggie works well, no one notices. When something goes wrong, proceedings can stop. The stakes are real, and the people on the other end of the line are professionals who need help fast.
We're roughly doubling our user base over the next year and creating our first dedicated support team for the product. This is a founding role for that team.

What a day looks like

Supervise and coach analysts handling inbound tickets, calls, and chats from court reporters using Maggie
Triage high-severity incidents and lead incident response for P0/P1 events (coordinate cross-team response, status updates, and restoration)
Review and QA analyst bug reports for clarity and reproducibility before escalating to Restless Labs / engineering
Coordinate with Magna IT for hardware, network, and device escalations and with MSP partners when deeper IT work is required
Maintain and expand the knowledge base, runbooks, and training materials so common fixes are faster and repeatable
Create and manage on-call schedules, handle escalations during rotations, and run post-incident reviews
Track and report support metrics (SLAs, time-to-resolution, on-call performance, ticket trends)
Build and oversee Maggie-specific hardware kit provisioning (East Coast focus: laptops and specialized mixers)
Hire and grow the support team, conduct performance reviews, and run regular training sessions
Watch for patterns in support data and work with Product and Engineering to prioritize fixes and feature work
Build Maggie Specific hardware kits that include laptops and specialized mixers (East Coast)
Watch for patterns and flag them to the product team

Qualifications

5+ years in customer-facing technical support (B2B SaaS, IT help desk, legal tech, or similar) with at least 2 years in a lead/supervisory role
Calm under pressure — experienced with live event incidents where quick restoration is critical
Strong triage instincts — can rapidly distinguish product bugs from hardware/IT issues and route appropriately
Excellent written communication — tickets, KB articles, and customer updates must be clear and professional
Comfortable on Windows and Mac with basic networking fluency (Wi-Fi troubleshooting, audio device configuration, browser diagnostics)
Experience with ticketing systems (Zendesk, ServiceNow, Jira Service Management, or similar) and support metrics
Self-starter — able to build processes, playbooks, and training from scratch
Available for on-call rotation; able to lead and staff rotations (per-shift stipend)

Bonus points

Experience in legal tech, court reporting, or working with attorneys or paralegals
Familiarity with remote deposition platforms, transcription software, or audio/video capture tools
Light scripting or SQL/KQL skills for log analysis
Prior experience coordinating with MSPs and outsourced engineering pods
Knowledge base authoring and training program development experience

Compensation & Benefits

$75,000 - $90,000 a year
Health insurance and benefits
401(k) plan available

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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service desk supervisor jobs in remote

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