Top 264 Service desk supervisor Jobs in Remote

Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
Quick Apply
Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Service Desk Engineer
Loudoun County Public Schools —Leesburg, VA
- $29.20 - $37.58 an hour
- 8 hour shift
- Remote
- Mid-level
- Associate's degree
- 2 years
2d
ICAM Service Desk Lead (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- PMP
- Paid holidays
- Health insurance
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Patient Access Supervisor (Remote)
Abax Health —Remote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
4d
Tier I Shift Supervisor
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
Transaction Management Associate
Zillow.com —Remote
- $25.00 - $39.40 an hour
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Finance
IT Service Desk Tech 1
Trulieve —Tallahassee, FL
- Weekends as needed
- Remote
- Background check
- Windows
- Experience equivalent to degree accepted
- Paid time off
Quick Apply
4d
Customer Relationship Representative (Part-Time)
Secur-Serv —Remote
- Overtime
- Microsoft Excel
- Writing skills
- Research
- Paid training
- Employee assistance program
Quick Apply
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
SaviLinx —Lawrence, MA
- $18.50 an hour
- Monday to Friday
- Remote
- 18 years or older
- Computer literacy
- Mid-level
Quick Apply
10d
Client Service Representative
Allied Benefit Systems —Chicago, IL
- $23 - $24 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
10d
Service Desk Supervisor – Staff Mandatory Qualifications (SMQs)
Sikich —Sacramento, CA
- $100,000 a year
- Full-time
- Remote
- Supervising experience
- Children
- Travel
- Wellness program
- Paid parental leave
Quick Apply
Revenue Cycle Associate
Access Healthcare —Remote
- Full-time
- Remote
- HIPAA
- Research
- Mid-level
Quick Apply
Contact Center Supervisor
Client Server Software Solutions —Alexandria, VA
- Remote
- 5 years
- Continuous improvement
- Senior level
- Continuing education credits
- Commuter assistance
Quick Apply
Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Organizational skills
- Paid holidays
- Health insurance
IT Help Desk Coordinator
Golden 1 Credit Union —Remote
- $26.27 - $27.50 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
3d
Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)
GuidePoint Security —Remote
- Remote
- Google Workspace
- 5 years
- Windows
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
Systems Integration, Inc. —Brownsville, TX
- Full-time
- Remote
- Administrative experience
- High school diploma or GED
- Organizational skills
Quick Apply
10d

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Client Support Supervisor

Soma Global, Inc.
Remote

Quick Apply

Job Details

$50,000 - $55,000 a year

Qualifications

English
High school diploma or GED
Managing clients in a customer support role
Customer support
Technical Proficiency
Ticketing system technical support

Full Job Description

The Technical Support Supervisor is responsible for overseeing the daily operations of the Customer Support Team as well as participating as an active member of the team. This position will partner with the Customer Support Team members to deliver exceptional customer support and customer experience through phone, email, and chat and will oversee scheduling, call queue monitoring, and meeting management. This team member will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training. The Customer Support Supervisor will work within the Customer Support Team and will report to the COO. This position is an advocate in the overall culture, vision, and values of Kologik.

Responsibilities

Assume Supervisory responsibilities for Customer Support Team representatives
Manage work schedule and availability in support systems (attendance and performance)
Oversee timecard entry and approvals
Monitor and manage call queue as it pertains to Support Team and customer resource needs
Manage escalated ticket queue and attend internal meetings regarding escalations as appropriate
Ensure Support processes are followed and identify new processes where appropriate
Promote a Customer Centric environment and help to ensure support issues are handled in a timeline manner and customers receive updates on existing tickets
Oversee Tier-2 to Tier-3 escalation process for tracking and customer follow up including accurate DevOps creation for ticket escalations
Coordinate with Tier-3 to provide Support priorities for existing escalations
Ensure Tier-3 updates are provided to Tier-1/Tier-2 members and ultimately customers
Oversee product release coordination for resolved tickets
Train & mentor Tier-1 & Tier-2 Customer Support Representatives
Coordinate and lead monthly Team meetings with an Agenda sent in advance
Suggest topics for Support training to improve team skills
Create and distribute performance reviews for team members
Oversee Zendesk configuration
Assist in call queue as needed for overflow support

Expectations

Embody and exemplify Kologik’s core values
Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
Teamwork: Build consensus and use active listening skills.
Customer Service: Provide prompt, high-quality service to members, staff, vendors and internal/external customers.
Communication: Create effective working relationships by sharing information.
Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
Technical Excellence: Apply and develop enhanced technical and role specific skills and organizational knowledge.

Requirements

Attend and complete Kologik provided Management/Leadership Training as assigned
Be able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background check(s) and certifications
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficiency in English
High school diploma or GED is required, an Associates Degree or higher or technical certifications are highly desirable
2-4 years of experience as a Technical or Customer Support Representative or similar Customer Service role is highly desirable
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Aptitude for learning new technologies quickly
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Quick Apply

Refine Your Search

service desk supervisor jobs in remote

Client Support Supervisor

Supervisor, Contact Center - Remote

Service Desk Engineer

ICAM Service Desk Lead (REMOTE)

Technical Service Desk Analyst - PT (Remote)

Patient Access Supervisor (Remote)

Tier I Shift Supervisor

I9 Help Desk Manager

Transaction Management Associate

IT Service Desk Tech 1

Customer Relationship Representative (Part-Time)

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

Client Service Representative

Service Desk Supervisor – Staff Mandatory Qualifications (SMQs)

Revenue Cycle Associate

Contact Center Supervisor

Customer Care Associate

IT Help Desk Coordinator

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Customer Service Representative

I want to receive the latest job alert for service desk supervisor in remote

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