Top 123 Servicenow Jobs in Remote

Digital Customer Success Program Manager
ServiceNow —Mountain View, CA
- $116,400 - $192,100 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Editor, Thought Leadership
ServiceNow —New York, NY
- $148,400 - $259,700 a year
- Online Application
- Remote
- Marketing
- Research
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Integrated Content Strategist
ServiceNow —Santa Clara, CA
- $155,400 - $272,000 a year
- Online Application
- Remote
- 11+ years
- Residential
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Quick Apply
8d
Senior Staff Software Engineer
ServiceNow —San Diego, CA
- $171,900 - $300,800 a year
- Online Application
- Remote
- Software troubleshooting
- 11+ years
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Customer Success Manager, Enterprise - Moveworks
ServiceNow —Santa Clara, CA
- $113,700 - $199,000 a year
- Online Application
- Remote
- 5 years
- Residential
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Manager, Talent Programs & AI Operations
ServiceNow —San Diego, CA
- $139,900 - $244,800 a year
- Online Application
- Remote
- 6 years
- Residential
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Quick Apply
Service Delivery Manager
ServiceNow —Santa Clara, CA
- $165,500 - $289,600 a year
- Online Application
- Remote
- 5 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
3d
Principal Customer Success Manager - Veza
ServiceNow —Waltham, MA
- $133,600 - $233,800 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Director, AI Strategy and Program Management
ServiceNow —San Diego, CA
- $199,100 - $348,400 a year
- Online Application
- Remote
- 11+ years
- Residential
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Brand Strategist
ServiceNow —San Diego, CA
- $123,900 - $216,800 a year
- Online Application
- Remote
- Residential
- Analysis skills
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Manager, Social Strategist
ServiceNow —San Diego, CA
- $133,600 - $233,800 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
Sr Strategic Sourcing Manager
ServiceNow —San Diego, CA
- $139,900 - $244,800 a year
- Online Application
- Remote
- Residential
- Project management
- Team management
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Director, Technical Program Management
ServiceNow —San Diego, CA
- $254,500 - $445,400 a year
- Online Application
- Remote
- Writing skills
- Office
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Art Director, Campaigns
ServiceNow —Santa Clara, CA
- $102,300 - $140,700 a year
- Online Application
- Remote
- Residential
- 8 years
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Creative Director, Campaigns
ServiceNow —San Diego, CA
- $162,200 - $223,000 a year
- Online Application
- Remote
- Management
- Residential
- Presentation skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Principal Product Manager, Voice AI
ServiceNow —Santa Clara, CA
- $221,200 - $387,100 a year
- Online Application
- Remote
- Residential
- Product management
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Manager, Product Marketing – CRM for Banking
ServiceNow —Santa Clara, CA
- $165,500 - $289,600 a year
- Online Application
- Remote
- Residential
- Product management
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Director, Technical Program Management
ServiceNow —San Diego, CA
- $199,100 - $348,400 a year
- Online Application
- Remote
- Surgery
- Residential
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Quick Apply
Staff Security Engineer (Compliance) - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Remote
- Azure
- Computer Science
- System design
Quick Apply
Sr Deal Desk Manager
ServiceNow —Silver Spring, MD
- $139,900 - $244,800 a year
- Online Application
- Remote
- Computer science
- Microsoft Excel
- Computer Science
- Employee stock purchase plan
- Health insurance
Quick Apply
4d

I want to receive the latest job alert for servicenow in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

servicenow jobs near remote

Customer Success Manager jobs in Mountain View, CA

Senior Sourcing Manager jobs in San Diego, CA

Technical Program Manager jobs in San Diego, CA

Brand Strategist jobs in San Diego, CA

Senior Editor jobs in New York, NY

Customer Success Manager jobs in Waltham, MA

Senior Social Media Strategist jobs in San Diego, CA

Creative Director jobs in San Diego, CA

Principal Product Manager jobs in Santa Clara, CA

Staff Software Engineer jobs in San Diego, CA

Senior Marketer jobs in Santa Clara, CA

Art Director jobs in Santa Clara, CA

Customer Success Manager jobs in Santa Clara, CA

Senior Operations Manager jobs in San Diego, CA

Senior Content Strategist jobs in Washington, DC

Senior Transportation jobs in Philadelphia, PA

Senior Content Strategist jobs in Edison, NJ

Senior Content Strategist jobs in Atlanta, GA

Content Tagging jobs in Remote

Senior Content Strategist jobs in San Francisco, CA

Digital Customer Success Program Manager

ServiceNow -
Mountain View, CA

Quick Apply

Job Details

Full-time
$116,400 - $192,100 a year

Benefits

Employee stock purchase plan
Health insurance
Flexible spending account
Family leave
401(k) matching

Qualifications

Program management
Customer retention strategy
Customer segmentation analysis
SaaS platforms
Relationship management
CRM system proficiency
AI-driven automation
SaaS

Full Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Digital Customer Success Program point person is responsible for designing and operating a scaled, digital-first customer engagement program within CS Operations that drives product adoption, customer health, and Gross Revenue Retention (GRR) for the Mid-Market segment.

This role owns the digital customer journey motions from onboarding through renewal—creating scalable plays and campaigns that deliver value at scale while intelligently routing accounts to human touch (CSM engagement) when signals indicate risk or expansion opportunity. You will partner closely with Mid-Market CSM Principals to shape program strategy, define segmentation and engagement rules, and ensure the digital program amplifies (not replaces) human-led relationships.

You are both strategist and operator: defining the program architecture, building the plays, running the daily operations, and translating customer signals into action.

Key Responsibilities

Drive Adoption

Design and execute lifecycle programs that accelerate onboarding, feature adoption, and time-to-value.
Create targeted engagement campaigns based on maturity and product usage.
Identify and recommend adoption improvements (in-product guidance, education, webinars, self-service resources) to Product and Marketing teams.

Protect Gross Revenue Retention

Develop automated interventions for at-risk customers.
Partner with CSMs to prioritize outreach and remediation efforts based on customer signals and business impact.
Measure and improve key indicators tied to renewal outcomes.

Digital Customer Programs

Own the digital customer journey from onboarding through renewal.
Create scalable programs that increase engagement without increasing headcount.
Leverage AI and automation to personalize customer experiences at scale.

Reasoning & Insights

Monitor adoption, engagement, and retention metrics.
Build dashboards and reporting for Executives and Customer Success teams.
Translate customer behavior data into actionable recommendations.

Cross-Functional Leadership

Partner with Product to improve adoption of strategic capabilities.
Work with Marketing on customer education and lifecycle communications.
Collaborate with CS Operations on tooling, data quality, and reporting.

Success Metrics

Gross Revenue Retention (GRR)
Renewal rate
Product adoption and feature utilization
Customer health score improvements
Shortened Time-to-value
Expansion-ready account creation
Digital engagement rates
Reduction in at-risk accounts
CSM capacity leverage

Qualifications

To be successful in this role you have:

5-10 years in Customer Success, Customer Success Operations, Digital CS, Lifecycle Marketing, or Product Adoption roles.
Demonstrated success improving adoption and retention in a SaaS environment.
Previous experience building and launching a digital CS program
Strong reasoning skills with experience building health scores, segmentation, and customer journey programs.
Experience with customer success platforms, CRM systems, and marketing automation tools.
Comfortable operating as both strategist and builder.
Experience leveraging AI and automation to scale customer engagement.

For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Quick Apply

Refine Your Search

servicenow jobs in remote

Digital Customer Success Program Manager

Senior Editor, Thought Leadership

Senior Integrated Content Strategist

Senior Staff Software Engineer

Senior Customer Success Manager, Enterprise - Moveworks

Senior Manager, Talent Programs & AI Operations

Service Delivery Manager

Principal Customer Success Manager - Veza

Director, AI Strategy and Program Management

Brand Strategist

Senior Manager, Social Strategist

Sr Strategic Sourcing Manager

Senior Director, Technical Program Management

Art Director, Campaigns

Creative Director, Campaigns

Principal Product Manager, Voice AI

Senior Manager, Product Marketing – CRM for Banking

Director, Technical Program Management

Staff Security Engineer (Compliance) - Moveworks

Sr Deal Desk Manager

I want to receive the latest job alert for servicenow in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected