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Job Details

Full-time
$21.93 an hour

Qualifications

Program design
Call center experience
Research
High school diploma or GED
Presentation preparation
Productivity software

Full Job Description

Trainer

Date: Aug 22, 2026

Location:

Remote, Remote, US

Requisition ID: 22557

Description:

Location: Remote

Pay Rate: $21.93

Job Type: Temp to possible fulltime

Schedule: Must be flexible to work rotating and shifting schedules

Position Overview

Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.

Key Responsibilities

Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
May design and develop training materials and curriculum
Recommends additional learning materials as appropriate
Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
Adapts existing programs to suit various audiences
Reviews and updates policy and procedure manuals
Assesses employee training needs and provides feedback to management
Maintains internal department and external class training records
May work with vendors to bring in external training courses
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
Other related duties assigned as needed

Required Qualifications

High school diploma or equivalent
Previous call center experience required
Project coordination experience preferred
Advanced presentation, interpersonal, time management, and organizational skills
Strong training program design experience
Excellent verbal and written communication skills
Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
Ability to work both independently and in a team environment

Preferred Qualifications

Previous experience in banking, financial services, or customer support environments.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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