Top 39 Sr voice engineer Jobs in Remote

Senior Voice Engineer
Core BTS —Remote
- $85,000 - $105,000 a year
- Full-time
- 5 years
- Analysis skills
- Mentoring
- Paid training
- Paid holidays
Senior Voice Engineer
Vantage Point Solutions —Remote
- Full-time
- Remote
- 5 years
- Analysis skills
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Senior Network Engineer Contractor
Intelligent Protection Management —Remote
- $45 - $65 an hour
- Contract
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
Senior Google Workspace Support Engineer
Ontrac Solutions —Remote
- $80 - $100 an hour
- Full-time
- Remote
- Google Workspace
- Up to 50% travel
- Analysis skills
Quick Apply
Senior Telecom Engineer - Contact Center and Voice Platforms
BHG Financial —Remote
- Full-time
- Remote
- JavaScript
- US work authorization
- Scripting
- Health insurance
- Dental insurance
Quick Apply
Sr. Network Engineer
Capgemini —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- Remote
- Microsoft Excel
- Computer Science
- System design
- Paid holidays
- Disability insurance
Senior Platform Engineer, Voice Infrastructure
Conquer —Fremont, CA
- $180,000 - $225,000 a year
- Remote
- System design
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Sr System Engineer Managed Services
CDW —Remote
- $103,000 - $148,190 a year
- Full-time
- Azure
- Computer Science
- AWS
Senior Telecom Engineer IS - Remote
Providence —Plainview, TX
- Full-time
- Remote
- Computer Science
- 5 years
- Analysis skills
- Paid parental leave
- Paid holidays
Senior Network Engineer IS
Providence —Lubbock, TX
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid parental leave
- Paid holidays
CONTRACT Telecommunications Engineer III (Requires Clearance + Travel)
ActioNet —Remote
- $55 - $60 an hour
- Full-time
- Background check
- 7 years
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply
CONTRACT Telecommunications Engineer II (Requires Clearance + Travel)
ActioNet —Remote
- $43 - $50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Senior Operations Engineer
Lumen Technologies —Remote
- $82,969 - $121,688 a year
- Remote
- Background check
- 5 years
- Pass drug screening
Senior Technical Support Engineer
MeridianLink —Remote
- $92,960 - $130,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Software Engineer, Voice Agents & AI (Senior or Staff Level)
Deepgram —San Francisco, CA
- $197,000 - $307,000 a year
- Full-time
- Remote
- Computer Science
- System design
- AWS
- Paid holidays
- Disability insurance
Product Solution Senior Engineer - Early Access & Adoption
Guidewire Software —Remote
- $124,000 - $216,000 a year
- Email
- Remote
- 7 years
- Research
- Java
- Health insurance
- Dental insurance
Sr Network Engineer (Remote - Greenville, WI/Mansfield, OH)
School Specialty LLC —Greenville, WI
- $87,000 - $125,000 a year
- Weekends as needed
- Remote
- Background check
- 7 years
- Pass drug screening
- Paid parental leave
- Health savings account
3d
Senior Network Engineer
CommandLink —Remote
- $120,000 - $160,000 a year
- Full-time
- Remote
- Scripting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Network Engineer - Wireless (Willing to Travel)
Velocity A Managed Services Company —Remote
- 6 years
- Ability to lift 50 pounds
- Bachelor's degree
- Paid parental leave
- Paid holidays
Senior Technical Consultant - Enterprise Networking
AHEAD —Remote
- $170,000 - $200,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Communication skills
- Paid parental leave
- Paid holidays

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Senior Voice Engineer

Core BTS -
Remote

Apply Now

Job Details

Full-time
$85,000 - $105,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance

Qualifications

Cisco Unified Communications
Telecommunications network performance monitoring
IT system monitoring
Incident Escalation
Virtualization tools
Wireshark
Cloud service support
Customer engagement
Customer support ticket management
WAN
Server virtualization
Collaborative technology platforms
Microsoft Teams
Voice over internet protocol (VoIP) configuration
Network monitoring tools
Video conferences (communication methods)
Emergency communications software
Cloud integration projects
Escalation handling
Automation tools
Video conferencing systems operation
Ticketing system technical support
System performance monitoring

Full Job Description

The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.

The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization.

Essential Duties

Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers
Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests
Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX
Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
Administer and support InformaCast for mass notification and emergency communications
Perform proactive monitoring, capacity planning, and system health checks in a managed services model
Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
Participate in customer onboarding, migrations, upgrades, and platform lifecycle management
Create and maintain technical documentation, standard operating procedures, and network diagrams
Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
Provide technical guidance and mentoring to junior engineers as needed
Participate in on‑call rotation and after‑hours support as required by managed services commitments

Required Knowledge, Skills, and Abilities

5+ years of experience supporting Cisco voice and collaboration solutions
Proven experience working in a managed services environment supporting multiple customers
Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways
Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations.
Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies
Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues
Excellent written and verbal communication skills with both technical and non‑technical audiences
Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
CCNA or equivalent Cisco voice, network or collaboration experience
CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

$85,000 - $105,000 a year

In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

sr voice engineer jobs in remote

Senior Voice Engineer

Senior Voice Engineer

Senior Network Engineer Contractor

Senior Google Workspace Support Engineer

Senior Telecom Engineer - Contact Center and Voice Platforms

Sr. Network Engineer

Senior Platform Engineer, Voice Infrastructure

Sr System Engineer Managed Services

Senior Telecom Engineer IS - Remote

Senior Network Engineer IS

CONTRACT Telecommunications Engineer III (Requires Clearance + Travel)

CONTRACT Telecommunications Engineer II (Requires Clearance + Travel)

Senior Operations Engineer

Senior Technical Support Engineer

Software Engineer, Voice Agents & AI (Senior or Staff Level)

Product Solution Senior Engineer - Early Access & Adoption

Sr Network Engineer (Remote - Greenville, WI/Mansfield, OH)

Senior Network Engineer

Senior Network Engineer - Wireless (Willing to Travel)

Senior Technical Consultant - Enterprise Networking

I want to receive the latest job alert for sr voice engineer in remote

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