Company Summary
Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service.
Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don't have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.
At Learning Network, you'll be a part of something special. You'll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You'll do this amongst a supportive community of people who care. In return, you'll care. You'll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You'll achieve your goals and play nicely in the sandbox with others while doing it. We don't do drama, and neither should you.
Working at Learning Network isn't for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it's an incredibly rewarding experience.
Impact & Why This Matters
In a world where too many students quietly disengage—whether because of academic struggles, life circumstances, lack of confidence, or simply feeling disconnected—you have the opportunity to become the person who changes their trajectory.
As a Student Success Mentor, you'll walk alongside students who need someone to believe in them before they believe in themselves. Through genuine relationships, consistent encouragement, thoughtful accountability, and proactive intervention, you'll help students reconnect with school, overcome obstacles, and build the habits and confidence needed to achieve their goals.
Every conversation, every outreach, and every barrier you help remove has the potential to keep a student on the path to graduation and toward a future filled with opportunity, whether that leads to college, a career, military service, skilled trades, entrepreneurship, or another path uniquely suited to their strengths and aspirations.
This isn't simply about monitoring progress. It's about helping students discover what they're capable of and refusing to give up on them until they succeed.
Purpose
You will be the trusted support who helps students stay connected, engaged, and moving forward when life becomes difficult. You will champion every student's potential by building meaningful relationships, identifying barriers before they become roadblocks, and partnering with families, educators, and support teams to create personalized pathways toward success.
Role Overview
This is a deeply student-centered, relationship-driven role where your greatest impact comes from consistently showing up for students who need someone in their corner. You'll proactively connect with students and families through phone calls, text messages, email, Zoom, and other communication channels while monitoring engagement, attendance, academic progress, and overall student well-being.
Your success is measured in both meaningful outcomes and measurable results: students who reconnect after disengaging, regain confidence following setbacks, remain on pace toward graduation, and develop the resilience, habits, and belief needed to succeed long after they leave our schools.
It demands extreme ownership, compassionate accountability, thoughtful problem-solving, and joyful persistence because sometimes the most important difference in a student's life is knowing someone never stopped believing in them.
Core Responsibilities
- Build lasting relationships that make every student feel seen, valued, supported, and capable of achieving more than they believed possible.
- Monitor engagement, attendance, communication, and academic progress with relentless consistency, identifying early warning signs and launching timely interventions before students fall behind.
- Partner with students, families, teachers, and support teams to remove barriers, develop personalized success plans, and keep students moving confidently toward graduation.
- Inspire resilience through encouragement, accountability, and consistent follow-through, helping students develop the confidence and habits needed for lifelong success.
Essential Duties
- Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and uplifting.
- Build trusted relationships with students and families through consistent, proactive communication across phone, text, email, Zoom, and other communication platforms.
- Monitor student attendance, assignment completion, engagement, course pacing, communication, and other key indicators daily, intervening quickly when concerns arise.
- Identify academic, social-emotional, motivational, or environmental barriers impacting student success and work collaboratively to develop creative, individualized solutions.
- Partner closely with classroom teachers, Special Education staff, administrators, learning coaches, and other student support professionals to coordinate interventions and ensure students receive the support they need.
- Help students establish meaningful academic and personal goals while encouraging the habits, persistence, and confidence necessary to achieve them.
- Maintain thorough, accurate documentation of student interactions, interventions, progress, and outcomes to ensure continuity of support and informed decision-making.
- Accurately assess student concerns and promptly escalate safety issues, mandated reporting situations, or other atypical circumstances according to company policy.
- Participate enthusiastically in professional development, team meetings, and collaborative problem-solving to continuously strengthen student outcomes.
- Support student enrollment, retention, and long-term success by helping families navigate challenges throughout the student journey.
- Embrace other duties as needed to advance our mission.
Work Schedule and Availability
- Work a fixed schedule: 8:30 a.m.–5:30 p.m. Mountain Time (Denver/America), year-round, auto-adjusting for daylight saving time.
- Work full time in this hourly role, requiring at least 40 hours per week with uninterrupted focus during scheduled hours.
- Remain actively available and immediately responsive throughout the workday via phone, chat, Zoom, email, and internal systems so students, parents, and colleagues can reach you in real time.
- Avoid all concurrent work during scheduled hours and maintain full professional focus; ensure any outside employment does not interfere with performance and is approved in writing in advance.
- Maintain a private, professional, distraction-free remote workspace with reliable high-speed internet that supports video and required tools.
- Maintain consistent daily availability; absences exceeding two consecutive instructional days materially disrupt student support, engagement, and progress monitoring and generally cannot be accommodated during the instructional term.
This Role Is Your Calling If:
- You wake up energized by the chance to be a consistent, believing adult in a student's life—especially when the world feels overwhelming.
- You thrive on forging real relationships that spark "aha" moments, rebuild confidence, and drive lasting growth.
- You're wired for excellence: self-driven, ultra-responsive, and proud to own every student's progress as if it were your own family member.
- You find purpose in partnering with families, educators, and support teams to create meaningful change in a student's life.
- You embrace clear structure, metrics, and accountability because they fuel your ability to deliver extraordinary results.
This Role May Not Align If:
- You seek high flexibility in your schedule or a self-paced workday.
- You prefer minimal direct interaction with students or parents.
- You dislike proactive outreach such as phone calls or frequent messaging.
- You struggle with tight responsiveness, follow-through, or time management under metrics.
- You want to balance this position with another job.
- You resist oversight, performance tracking, or structured expectations.
Knowledge, Skills, and Abilities
- Strong interpersonal skills to communicate clearly, empathetically, and professionally.
- Ability to build rapport, gain commitment, and explain concepts using varied methods.
- Extreme ownership of outcomes with high self-motivation, discipline, and accountability to exceed expectations.
- Strong active listening, problem-solving, conflict resolution, and relationship-building skills.
- Strong organizational skills, time management, attention to detail, and the ability to handle competing priorities.
- Ability to support students from diverse backgrounds while navigating sensitive conversations with professionalism and care.
- Comfort addressing social-emotional concerns and fulfilling mandated reporting responsibilities when necessary.
- Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
- Willingness and ability to travel to assigned testing locations for proctoring.
Qualifications
- Bachelor's degree in Education, Counseling, Psychology, Social Work, Human Services, or a related field (preferred)
- Minimum of two (2) years of experience supporting students, families, or customers in a professional environment (required)
- Minimum of two (2) years of experience working with students in an educational, mentoring, counseling, or student support role (required)
- Experience building positive relationships that improve student engagement, persistence, or success (preferred)
- Experience using student information systems, Google Workspace, Mac OS, and collaboration tools such as Asana (preferred)
- Ability to pass required background checks (required)
Benefits
- Medical, dental, and vision employee coverage for as little as $1 each per month;
- Personal paid time off in addition to major holidays;
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and
- 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.
