Top 65 Supervisor help desk Jobs in Remote

Help Desk Manager
Evanhoe and Associates —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Commuter assistance
- Health savings account
Supervisor, Hardware Support
RQI Partners —Remote
- $70,000 - $80,000 a year
- Remote
- 3 years
- Supervising experience
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
4d
IT Support Supervisor
Magna Legal Services —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
Service Desk Supervisor
Waterfield Tech —Tulsa, OK
- $70,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Ability to sit for extended periods
Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
Quick Apply
Service Desk Supervisor (Remote)
Govcio LLC —Remote
- $75,520 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
1d
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Senior Manager, Development Support
Axonify —Remote
- $155,000 - $241,000 a year
- Full-time
- Remote
- Java
- US work authorization
- Senior level
- Health insurance
- Benefits from day one
Service Desk Supervisor – Staff Mandatory Qualifications (SMQs)
Sikich —Sacramento, CA
- $100,000 a year
- Full-time
- Remote
- Supervising experience
- Children
- Travel
- Wellness program
- Paid parental leave
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
Quick Apply
Manager, Technical Support Engineering
Bullhorn, Inc. —Remote
- $84,993 - $111,553 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Leadership
- Health insurance
- Dental insurance
Lead Help Desk Project Manager- Senior Systems Engineering & Architecture (VA EHRM)
General Dynamics Information Technology —Remote
- $124,093 - $143,750 a year
- Remote
- 3 years
- Bachelor's degree
- Travel
3d
Client Support Manager
Opus —Remote
- From $30,000 a year
- Full-time
- Remote
- HIPAA
- English
- Mid-level
- Paid time off
- Referral program
Quick Apply
4d
Help Desk Manager Oracle Federal Space
P3S Corporation —Remote
- Up to $130,000 a year
- Full-time
- Remote
- Oracle
- Finance
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Manager - Technical Support
Granicus —Remote
- $64,000 - $72,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Senior level
- Paid parental leave
- Health savings account
Oracle Federal ERP Help Desk Manager - CA Remote
P3S CORPORATION —San Diego, CA
- $100,000 - $140,000 a year
- Monday to Friday
- Remote
- Oracle
- Finance
- Supervising experience
Quick Apply
Help Desk Manager
Y-Tech, LLC —Battle Creek, MI
- Full-time
- Remote
- Azure
- 5 years
- AWS
Quick Apply
Implementation Training Manager - Nationwide, US
PURE HomeRiver —Remote
- $27 - $28 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d

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supervisor help desk jobs near remote

Help Desk Manager

Evanhoe and Associates -
Remote

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Job Details

Full-time
$75,000 - $105,000 a year

Benefits

Commuter assistance
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Adoption assistance
Employee assistance program
Vision insurance
Life insurance

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
High school diploma or GED
Key Performance Indicators
Supervising experience
DoD 8570
IAT
IAT Level II
IT department experience

Full Job Description

Job Title: Help Desk Manager
Location: Remote
Clearance: Possess the ability to pass a Public Trust investigation
Certifications: : DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required.
Required Education: Highschool Diploma/GED
Required Experience: 6-8 years of progressive experience in IT Service Desk, Help Desk, or End User Support

Position Description:
Evanhoe is seeking a Help Desk Manager who is responsible for managing enterprise Service Desk and End User Support operations, ensuring the delivery of high-quality technical support services that meet organizational objectives and Service Level Agreements (SLAs). This position provides strategic leadership for Help Desk personnel, oversees daily operations, develops support processes, manages customer service initiatives, and ensures the continuous improvement of IT support services.

Primary Responsibilities:

Direct and manage the daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of Help Desk Supervisors, Team Leads, and Service Desk Analysts providing Tier I and Tier II support
Serve as the senior escalation point for complex customer service issues
Establish operational goals, performance objectives, and customer service standards
Ensure consistent delivery of high-quality technical support services across the organization
Develop staffing plans, work schedules, and resource allocation strategies to meet operational demands
Oversee Incident Management, Request Fulfillment, Problem Management, Knowledge Management, and Service Request processes
Ensure compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Monitor ticket queues and workload distribution to optimize service delivery
Analyze service trends and implement improvements to increase first-call resolution and customer satisfaction
Lead Major Incident response activities and coordinate communications during service disruptions
Collaborate with Change Management teams to minimize user impact during system changes

Required Qualifications

Experience leading teams supporting enterprise environments with 1,000+ users
Demonstrated experience managing Service Level Agreements (SLAs) and operational performance metrics

Desired Qualifications

Bachelor’s Degree
Experience supporting Federal Government agencies, particularly DHS, USCIS, or other civilian agencies
Experience managing geographically dispersed Service Desk teams
Experience supporting 24x7 enterprise IT operations

The anticipated salary range for this position is $75,000 - $105,000.

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Evanhoe and Associates is an equal-opportunity employer. Evanhoe and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Evanhoe and Associates offers the following benefits:

401(k) with immediate vesting
Paid Federal Holidays
Tuition Reimbursement
Medical Insurance, including Vision and Dental Insurance
Employer-Paid Short-Term and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life Insurance
FSA/HSA Programs
Commuter Benefits Program
Adoption Assistance Program
Employee Assistance Program (EAP)
Caregiver Support Program
Health Advocacy Program
Financial Wellbeing Support

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

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supervisor help desk jobs in remote

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The anticipated salary range for this position is $75,000 - $105,000.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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